WORST customer service EVER
I have 4 suits from LaliandLayla and have been a customer since 2016. I am a size Small through and through. My first 3 suits are size S and fit like a glove, except one (now out of stock) mermaid shell top which was just a weird overall fit.
When I bought my 4th one, however, the sizes had changed to XS/S, S/M, M/L, L/XL. I got the Stella (star-shaped) bikini top.
I asked what the equivalent of a previous Small would be, and was advised by the company to purchase a S/M.
I did, and it was far too big. It completely flattens my chest to the point that I look 12 years old. The stars are so big they almost go right under my arm pits. I should NOT have listened to their advise, and gone with a XS/S.
I can't return it either because I live in Canada and the shipping costs are far too high, especially after having spent $160 on ONE bikini I now can't wear. I sent an email to no avail: "I was watching youtube and noticed how you send boxes and boxes and thousands of dollars worth of free suits to random nobodies on youtube, yet you offer no help to real life paying customers?? I bought a Stella suit based on YOUR size advice, which was extremely large because you had these XS/S S/M M/L L/XL sizes. You gave poor advice yet you offered not even an apology, let alone a refund or exchange offer. This just proves how completely disloyal you are to REAL customers and opt for random teenager porn basically online to showcase your stuff. In today's world, this is actually a pretty disgusting practice. "
Love their suits but will never buy one again.
Terrible. F.