La Maison du Parfum Reviews 

1,421
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the wonderful selection of available fragrances that always arrive safely. Many people also highlight the prompt shipping, careful packaging, and the delightful complimentary samples included with every single purchase. Consumers truly appreciate the helpful staff support and state they would definitely order from here again. However, some customers also noted unexpected customs charges and additional fees upon receiving their international delivery. A few reviewers experienced noticeable delivery delays or frustrating issues with shipping carriers when receiving orders from abroad.

What people talk about most

Product

Clients share positive opinions on product quality, praising the incredible and exquisite scents. Reviewers... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional... See more

Quality

Consumers find quality to be positive and consistently report great satisfaction with the products. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helpin... See more

Company replied

Rated 5 out of 5 stars

Ordered my fragrance from overseas in the USA. Pricing was great, and shipment was fast. Only concern which I cleared up quickly was since the order was shipped from Blegium to the US, it needed a dec... See more

Company replied

Rated 5 out of 5 stars

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with La Maison Du Parfum. They sent my Bianco Latte perfume from Belgium to South Africa, and everything went smoothly. The staff were very helpful and friendly, the servi... See more


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Toiletries Store

Written by the company

Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,421)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfume Paradise

Many different perfumes, fast delivery and loyalty program.
And I forgot to mention that with every order you get free samples and not cheap samples. Amazing!

January 2, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Daniela!

Thank you for your review!
We’re glad you enjoyed our wide range of perfumes, fast delivery and loyalty program.
We look forward to serving you again soon.

Best regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Thank you very much!!

I apologize for my English. Shopping here was a great pleasure. The order arrived very quickly and well packaged. The prices are very reasonable. The service is excellent. I recommend the store!! And thank you very much!!

December 24, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Anastasia,

thank you very much for your kind words!
We’re delighted to hear that you enjoyed your purchase, that your order arrived quickly and well packaged and that you were happy with our service and prices.
Your recommendation means a lot to us 😊

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Well packaged and loved that they put…

Well packaged and loved that they put in samples that clearly accommodated my preference in scent. Super!

December 31, 2025
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Reply from La Maison du Parfum

Hi Ellen!

Thank you for your lovely review!
We’re so glad you enjoyed the packaging and the personalized samples.
We can’t wait to surprise you again next time!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Amazing site

Phenomenal selection and customer service. By far my favorite site for purchasing full bottles at a better than retail price.

November 22, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Daniel!

Thank you so much for your wonderful review!
We’re delighted to hear that you enjoy our selection and service.
We look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Altough the shipment was late by 4…

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie with flashlight. Can recommend! Only be prepared that fedex estimated delivery day is bs. Happy customer!

January 14, 2026
Unprompted review
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Reply from La Maison du Parfum

Hi Joona!

Thank you so much for your detailed review!
We’re glad to hear that, despite FedEx’s delay, your order arrived safely and that you enjoyed the extras we included.
We always love adding a little surprise for our customers! 😊
We truly appreciate your recommendation and your patience with the shipping.
We hope your new items bring you lots of joy!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Recommended

Good product and fast shipping.

December 27, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Any,

thank you very much for your kind review!
We’re happy to hear that you’re satisfied with both the product and the fast shipping.
We truly appreciate your support and hope to welcome you again soon.

With kind regards,
LMDP

Rated 5 out of 5 stars

Great product

Great product, sent quickly and kept in contact until i received my product. Very happy!

December 20, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your purchase and our service.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Well packet. Great product.

December 19, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Anette,

thank you for your kind words!
We’re so happy to hear that your order reached you quickly and in perfect condition!
We hope you continue to enjoy your purchase.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. La Maison du Parfum team is very responsive and helpful. I 100% recommend buying from them

December 19, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Dominic,

thank you so much for your wonderful feedback!
We’re delighted to hear that you had an excellent experience and that our team could assist you.
Your recommendation means a lot to us and we look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Fast Shipping

Fast Shipping, Well Packed, Free Sample 👍

January 2, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Axel!

Thank you so much for your review! 😊
We’re thrilled to hear that your order arrived quickly and safely, and that you enjoyed the free sample.
We look forward to delighting you again soon!

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

Good evening

Good evening.
My name is Firas Miskina. A scammer made a purchase with my credit card on your website with my MasterCard ending in 1970 on 10/10/2025. The purchase was for a gift card for $500. You guys charged my credit card $589.64. Can somebody in the purchasing and transaction department give me some more information on this matter. Like a tracking number. Where did the gift card go? Which address, I'm all the way in the USA. I definitely did not get the gift card. I was scammed. I'm trying to resolve the matter with my bank. If I need to make a purchase for a gift card I would do it from my local perfume shop in the US. so please can somebody look into this matter and get back to me. thank you for your time

October 10, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Firas,

thank you for reaching out and bringing this matter to our attention.
We are very sorry to hear about this unauthorized purchase and understand how concerning this must be.

To help us investigate, please send the relevant information by email to contact@lamaisonduparfum.com

We will take this matter into immediate consideration and do everything we can to provide you with clarity as quickly as possible.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Outstanding Service!

Wow! La Maison du Parfums's customer service is outstanding! There was a small delay in my shipment (and I do mean small), and they included additional samples and a delicious chocolate. Thank you for your kindness, generosity, and caring! I'm a customer for life.

December 29, 2025
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Nellie!

Thank you so much for your wonderful words! 💖
We truly appreciate your patience with the small delay and we’re delighted to hear that the extra samples and chocolate brought a smile to your day.
We look forward to sharing more beautiful scents and moments with you!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Richard!

Thank you for your kind words!
We’re delighted to hear that you enjoyed both the packaging and the scent.
Your feedback truly means a lot to us.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Honestly everything about my purchase…

Honestly everything about my purchase experience was great. The description the price the shipping and the product. I originally ordered the sample set to see which colognes and or perfumes I would like and I went through SO many of them. The quality of the scents are amazing. If you were on the fence about the products, let me be the deciding factor for you. buy it. You won’t regret it.

November 30, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Jonas,

thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience exceeded your expectations and that you enjoyed every step of it.
Your recommendation means the world to us!💛

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

I'd love to write positive review

I'd love to write positive review, alas I can't. I placed order on 11/29, product arrived to Newark, NJ on 12/4 and nothing. Product is still in Newark. Between seller and FedEx i can not get info. Seller says they did all needed paperwork, fedex says paperwork is missing, meanwhile I am out of money and without product. I'll try to charge back on my credit card after holidays, but do not hold my breath. I'd recommend to seller to drop FedEx and find different carrier. For now, I do not recommend this store, especially for international transactions.

November 29, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Marat,

we are truly sorry to hear about your experience and understand your frustration.
We want to assure you that we completed all the required paperwork on our end and we are actively following up with FedEx to resolve this matter as quickly as possible.
International shipments can sometimes encounter unexpected delays and we sincerely apologize for the inconvenience this has caused.

Please rest assured that we are committed to making this right and will continue to do everything we can to ensure your package reaches you.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Package was timely and communication…

Sorry this was not meant for you guys .I was referring to fragrancecanada site. It's a mix up

November 29, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear George,

thank you for sharing your experience!
We’re happy to hear your package arrived on time and appreciate your feedback on our communication.
We’ll continue working to make every step of your experience smooth and enjoyable.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

You sre the only shop where I still can…

You sre the only shop where I still can buy my favorite parfum

November 27, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Tineke,

thank you so much for your kind words!
We’re truly honored to be the shop where you can still find your favorite perfume. ❤️
It means a lot to us, and we look forward to continuing to serve you.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Original super niche products and fast…

La Maison du Parfum has original super niche products and fast international delivery.

December 17, 2025
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Lois,

thank you for your kind words!
We’re delighted to hear that you appreciate our selection and our fast delivery.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Perfect experience

My son absolutely loves the perfume I offered him.

November 26, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Ivana,

thank you for sharing your lovely feedback!❤️
We’re thrilled to hear that your son loves the perfume.
It’s always wonderful to know our products bring joy to our customers.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

First Class Service

I know of the great service and assistace which La Maison provide having had previous dealings with them. That's why I am assured of good service when I'm in the market for their many and varied products .

December 1, 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Neil,

thank you so much for your kind words and continued trust in us!
We’re delighted to hear that your previous experiences have given you confidence in our service.
It’s always a pleasure to assist you and we look forward to serving you again. ❤️

With kind regards,
La Maison Du Parfum

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