La Maison du Parfum Reviews 1,359

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the authenticity and exquisite nature of the perfumes, often noting the wide selection available. Many consumers also commend the efficient order process and the promptness of the delivery service, frequently mentioning the careful packaging and the inclusion of complimentary samples and gifts. The service is often described as excellent, with people appreciating the helpful communication and regular updates. However, some customers were dissatisfied with issues related to shipping, including unexpected customs charges, delivery delays, or problems with specific carriers like FedEx. A few reviewers also reported receiving damaged products or incomplete orders, and in rare instances, concerns were raised about product characteristics or the company's resolution of related issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast shipping and timely... See more

Order

Clients share positive opinions on order. Many customers express satisfaction with the ordering process,... See more

Service

Consumers generally find the service to be positive. Many reviewers praise the reliable, professional, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the amazing quality of the scents and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more

Company replied

Rated 5 out of 5 stars

I ordered Bois Impérial by Essential Parfums from "La Maison du Parfum" and when I started wearing it many people started giving me complimets for it's amazing aroma. A friend of mine as... See more

Company replied

Rated 5 out of 5 stars

Wow! La Maison du Parfums's customer service is outstanding! There was a small delay in my shipment (and I do mean small), and they included additional samples and a delicious chocolate. Thank you for... See more

Company replied

Rated 5 out of 5 stars

EASY WEB SITE TO NAVIGATE…. VAST QUALITY LIBRARY OF NICHE PARFUMES … COSTUMER SERVICE AAA QUALITY… FAST… ALWAYS READY AND EAGER TO HELP… SO FAR, I HAVE PLACER 6 ORDERS PERFECTLY HANDLED AND DELIVERED.... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Toiletries Store

Written by the company

Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Exellent expierence!

April 16, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Inese!

Thank you so much!❤️
We’re very happy to hear you had an excellent experience.
We truly appreciate your support and look forward to serving you again.

With kind regards,
La Maison Du Parfum

Rated 2 out of 5 stars

I thought that I had ordered and that…

I thought that I had ordered and that was the total price couldn’t see anywhere that I had to pay tax so wont bother using your company again regards Josephine

March 25, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Josephine,

thank you for your message and we sincerely apologize for the confusion and inconvenience.

For deliveries to the UK, import duties or VAT may still be charged by local customs upon arrival, even though we ship with FedEx. These charges are determined by the UK authorities and are not included in our prices, which can sometimes lead to unexpected costs.

Could you kindly reach out to us at contact@lamaisonduparfum.com
so that we can assist you further and review your order together?

We truly appreciate your feedback and the opportunity to improve our service.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Hallo

Hallo! jeroboam gozo perfume arrived to me in just 2-3 days for switzerland. before that I waited for it for 2 months on some page online and finally I canceled it. Thank you very much, I recommend your site to everyone👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

April 14, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Aleksandra,

thank you so much for your amazing feedback!
We’re glad your Jeroboam Gozo arrived quickly in Switzerland and that we could make up for your previous experience.
We truly appreciate your recommendation and support. ❤️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

I'm very happy with the fast delivery…

I'm very happy with the fast delivery and the shipping updates. It was also nicely packaged.

March 24, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you for your kind feedback.
We’re happy to hear you’re pleased with the fast delivery, updates and packaging.
We appreciate your support and hope to see you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great and fast shipping

Fast shipping, authentic products and they also includes samples with my order!

March 21, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thanks a lot for your feedback!
We’re glad to hear your order arrived quickly and that you’re satisfied with your purchase.
It’s also great to know you enjoyed the samples included.

We appreciate your support and hope to see you again soon!❤️

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

Wrong Oil sent, extra unknown shipping Fee

I ordered two different oils. They sent two oils of the same kind. Also I was not informed (warned) of a shipped cost fee which amounted to the cost of one of the oils.

No issue with product is great. Product is great

March 31, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Kim,

thank you for your feedback.
We’re really glad to hear you’re happy with the product itself, but we’re sorry about the mix-up with your order and the unexpected shipping cost.

Receiving two of the same oil instead of two different ones is not the experience we aim to provide.
Therefore, we kindly ask you to contact us at contact@lamaisonduparfum.com
with your order details so we can look into this and find the appropriate solution for you as quickly as possible.

Regarding the shipping fee, this is stated on our website, but we understand it can still come as an unexpected cost.
We will take this on board to improve clarity and transparency.

We appreciate you bringing this to our attention and look forward to resolving it for you.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Quick delivery

Quick delivery

March 21, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Ricky,

thanks for taking the time to share your experience!
We’re happy to hear your order arrived quickly and smoothly.
Enjoy your purchase!❤️

With kind regards,
La Maison Du Parfum

Rated 4 out of 5 stars

delivery, tax and duties

that expensive shipping was added to the price of the goods so i got to pay tax and duties even on it sadly.
also despite that very expensive shipping cost the shipping company handed over the package to a cheap local carrier ..
all and all it was a very expensive and not worth it discovery kit. yes the perfumes are nice and i'll probably buy multiple of them but it for sure won't be from this website.
thanks for the free sample it did soften the blow

March 25, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Saleh,

thank you for sharing your experience and for your honest feedback.

We’re sorry to hear that the overall shipping and customs costs made the discovery kit feel expensive.
Unfortunately, import taxes and duties are determined by the destination country’s customs authorities and are outside of our control.
Shipping costs include the international service provided by FedEx, and customs authorities sometimes calculate duties based on the declared shipment value, which may include the shipping cost.

Regarding the delivery partner, it is common for international shipments handled by FedEx to be transferred to a local delivery partner once they arrive in the destination country to complete the final part of the delivery.

That said, we’re truly happy to hear that you enjoyed the fragrances themselves, and we appreciate your kind note about the complimentary sample.
We always try to include a small extra to enhance the experience.

Your feedback is very valuable to us and we appreciate you taking the time to share it.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Humberto!

Thank you so much for your kind feedback!
We’re delighted to hear you love the fragrance.
Enjoy it!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Perfect service

Perfect service, perfect product

March 24, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Morgan,

thank you so much for your kind words!
We’re delighted to hear you’re happy with both our service and the product.
Your support means a lot to us!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Only negative was the 56 dollar customs…

Only negative was the 56 dollar customs from fedex I had to pay!

January 10, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Michelle,

thank you for your wonderful review!
We’re so happy you’re enjoying your purchase.
We understand that the FedEx customs fee can be a bit of a surprise, but we truly appreciate your support and 5-star rating.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

5* rating

Legit product

February 16, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Rudi,

thank you for your kind words!❤️
We’re delighted to hear that you’re happy with your purchase.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Faster and happier !

April 1, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

We’re thrilled to hear that your order arrived quickly and made you happy!❤️
Your feedback truly brightens our day.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Hard to find fragrance, was shipped quickly, and packaged well. Excellent savings is a bonus . Thank you.

I was able to locate a hard to find, discontinued fragrance. Great price, too.

March 18, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Dale,

it’s wonderful to hear that you found the discontinued fragrance you were looking for and that it arrived quickly and well-packaged! Thank you for highlighting our pricing as well.

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

Bad communication and bad service

Big warning when purchasing perfume from this company. They will send out old and new style bottles together without specifying which you are getting and don't respond to emails. I ordered two reinvented bottles and received only one of the new sleek bottles, the other was the old paperlabel which are supposed to be changed ages ago.
Not a serious company in my experience and the customer service is non existent.

March 8, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Victor,

we’re very sorry to hear about your experience.
We always aim to provide clear communication and high-quality products.
In this case, we have already responded to your email, but would you be so kind as to contact us again at contact@lamaisonduparfum.com so we can find a solution for you?
Your feedback is important to us and we will continue working to improve our service and ensure our customers are fully informed about any product updates.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great prices and dependable shipping

Great prices and dependable shipping

March 25, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Debbie,

thank you so much for your kind words!
We’re delighted to hear that you’re happy with our service.
We always aim to make your experience smooth and enjoyable and your feedback truly means a lot to us.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great service!

February 25, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you for sharing your review!
We’re delighted you enjoyed our service and hope to help you discover more wonderful fragrances soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Awesome fragrances reseller!!

I’ve been reading a lot of reviews about La Maison du Parfum, till I decided to give it a try.

So, on Sunday the 15th of March, I decided to order a Sospiro Vibrato (which, btw, is one of the best niche fragrances I ever had).

Today, 18th of March, I received my perfume (a true happy day for me). All I can say about La Maison du Parfum is that they have an excellent customer support service, the delivery was extremely fast from Belgium to Romania and the product is what I expected. Definitely will order from them again!!

Thank you for everything.

March 18, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Bogdan,

thank you so much for your wonderful review!
We’re thrilled to hear that you’re enjoying your Sospiro Vibrato and that our service and delivery met your expectations.
Your kind words mean a lot to us, and we can’t wait to welcome you back for your next fragrance adventure!❤️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

fantastic

fantastic, original product..

February 24, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Vladimer,

thank you for your review!
We’re thrilled you love the product and appreciate your kind words.

With kind regards,
La Maison Du Parfum

Rated 4 out of 5 stars

Good Experience!

The Essential Parfums Bois Impérial is a lovely scent and was well-priced at this website. I have had this perfume before and was running low so I needed to order it again. It took a while to arrive as it had to go through and got stuck at customs. Keep this in mind if you are ordering anything from here and need it by a certain date. Other than that, good company and good experience.

February 22, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear,

thank you for your kind review and for choosing once us again.

We’re sorry to hear your shipment was delayed at customs. Unfortunately, this is outside of our control, but we completely understand how inconvenient this can be.

We truly appreciate your understanding and hope to provide you with a 5-star experience next time.

With kind regards,
La Maison Du Parfum

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