Excellent, quick shipping: 9 days from Belgium to the west coast of the US (including a FedEx in US delay), great price, came with 2 samples which I’m excited to try and a free mini purse sized atomiz... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helpin... See more
Company replied
Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more
Company replied
I ordered Bois Impérial by Essential Parfums from "La Maison du Parfum" and when I started wearing it many people started giving me complimets for it's amazing aroma. A friend of mine as... See more
Company replied
Company details
Written by the company
Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores
Contact info
Appelmansstraat, 25 shop 6, 2018, Antwerp, Belgium
- +323 475 24 94
- contact@lamaisonduparfum.com
- lamaisonduparfum.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast and reliable
Super fast and reliable, were the only ones that had the perfume I wanted in stock.
July 19, 2026
Reply from La Maison du Parfum
Dear Catarina,
Thank you so much for your kind words!
We’re thrilled that we could help you find the fragrance you were looking for and that you were happy with our fast service.
Your support means a lot to us, and we look forward to serving you again!
With kind regards,
La Maison Du Parfum
We have a problem with first item
We have a problem with first item, but company resolved problem very quickly, and I got new item. Thanks ,all was great
July 21, 2026
Reply from La Maison du Parfum
Dear Andris,
Thank you so much for your kind review!
We’re glad we could resolve the issue quickly and that you received a replacement item.
We truly appreciate your understanding and support, and we’re happy to know everything worked out well!
With kind regards,
La Maison Du Parfum
Would order again
Well packaged, prompt shipping, great product. Would definitely order from them again. Only thing is remember that there will likely be small tariff fees, but that is not the sellers fault.
July 25, 2026
Reply from La Maison du Parfum
Dear Sally,
Thank you so much for your wonderful review! ❤️
We’re delighted to hear that you were happy with the packaging, fast shipping and product.
We truly appreciate your understanding regarding possible import duties and fees, and we’re thrilled to know you would order from us again!🙏🏻
With kind regards,
La Maison Du Parfum
Reply from La Maison du Parfum
Dear Oshevire,
Thank you so much for your review!
We’re happy to hear that you were satisfied with our fast delivery.
We truly appreciate your support!
With kind regards,
La Maison Du Parfum
Great quality products + quality service
Great quality products, great service, and they do care about their customers.
July 19, 2026
Reply from La Maison du Parfum
Hi Kirill!
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with our products and service.
Your kind words about our care for our customers mean a lot to us.
We truly appreciate your support!❤️
With kind regards,
La Maison Du Parfum
Excellent products and Excellent service
This is my third visit to Maison in as many visits to Antwerp and the service has been as excellent this time as it has been during my previous two visits. Very highly recommended.
July 23, 2026
Reply from La Maison du Parfum
Hi!
Thank you so much for your lovely review!
It means a lot to us that you’ve visited us three times during your trips to Antwerp and have continued to enjoy our service.
We truly appreciate your recommendation and look forward to welcoming you again on your next visit!❤️
With kind regards,
La Maison Du Parfum
I have still not recieved my package…
I have still not recieved my package because of customs issues, almost a month since I ordered I will not be returning as a customer since it appears as I've just wasted $300 and there's nothing I can do about it.
July 21, 2026
Reply from La Maison du Parfum
Dear Brendon,
We’re truly sorry for the long delay with your order and understand how frustrating and disappointing this situation must have been.
As we confirmed with you directly, as soon as the returned package reaches us, we will arrange a full refund for your order.
We sincerely apologize for the inconvenience and appreciate your patience throughout this process.
We hope we can make this right for you and thank you for your understanding.
With kind regards,
La Maison Du Parfum
Thank you for the good service and fast…
Thank you for the good service and fast delivery!
July 22, 2026
Reply from La Maison du Parfum
Hi Milena!
Thank you so much for your kind review! ❤️
We’re delighted to hear that you were happy with our service and fast delivery.
We truly appreciate your support and hope to welcome you back soon!
With kind regards,
La Maison Du Parfum
Legit fragrances, Great prices.
Ordered my fragrance from overseas in the USA. Pricing was great, and shipment was fast. Only concern which I cleared up quickly was since the order was shipped from Blegium to the US, it needed a declaration, which it didnt have. Called Fed-Ex and it was fixed within a few hours. Would and will definitely order from here again. Also, the Creed I ordered was 100% legitimate.
July 22, 2026
Reply from La Maison du Parfum
Dear Matt,
Thank you so much for your kind review! ❤️
We’re thrilled that you were happy with the pricing, fast delivery and your Creed fragrance.
We’re also glad the FedEx issue was resolved quickly.
Thank you for your trust and we look forward to welcoming you back for your next fragrance!
With kind regards,
La Maison Du Parfum
Great Products, Disappointing Extra Fees
I ordered two perfume products from this website because they have an excellent selection of fragrances. The order was processed and dispatched very quickly, and it arrived within 24 hours. I also appreciated the generous number of free samples included with my purchase.
Unfortunately, despite the excellent service, I am unlikely to order from them again. The shipping cost was already quite high, and I then had to pay almost £50 in customs duties and FedEx handling fees before my parcel could be delivered. These additional charges were not made sufficiently clear during the purchasing process, so the final cost came as an unpleasant surprise.
If the website made it much clearer that customers may have to pay import duties and carrier fees on delivery, it would help avoid disappointment. The products and delivery were excellent, but the unexpected extra costs significantly affected my overall experience.
August 5, 2026
Unprompted review
Reply from La Maison du Parfum
Dear,
Thank you for taking the time to share such detailed feedback.
We’re very pleased to hear that you were happy with our fragrance selection, fast dispatch, delivery and the complimentary samples included with your order.
We’re sorry, however, that the additional customs and FedEx fees came as an unpleasant surprise.
We completely understand how frustrating unexpected charges can be.
These costs are determined by the destination country and carrier and are separate from the shipping fee paid at checkout.
We truly appreciate your feedback regarding the clarity of this information and will take it into consideration.
If you could be so kind as to contact us at contact@lamaisonduparfum.com
we would be happy to assist you further.
With kind regards,
La Maison Du Parfum
This company charges a shipping fee…
This company charges a shipping fee then after the order is delivered you get an additional charge from the shipping company, in this case from FedEx stating that customs fees are due. It is very misleading to charge a shipping fee and have additional fees after delivery and not specifically advise of the additional fees. That is NOT an honest way of doing business. I won’t be purchasing from them again.
August 4, 2026
Unprompted review
Reply from La Maison du Parfum
Dear Carlos,
We’re sorry to hear that the additional FedEx charges came as a surprise and understand how frustrating this can be.
Please note that the shipping fee paid at checkout covers the delivery service, while import duties, taxes, and customs clearance fees are separate charges determined by the destination country’s customs authorities and collected by the carrier.
We always aim to be transparent about international shipping and customs, and we’re sorry if this was not clear enough.
If you could be so kind as to contact us at contact@lamaisonduparfum.com
We would be happy to look into your order and assist you further.
With kind regards,
La Maison Du Parfum
Love your diffusers
Love your diffusers and this arrived quickly and beautifully packaged.
July 21, 2026
Reply from La Maison du Parfum
Dear Sara,
Thank you so much for your lovely review!❤️
We’re delighted to hear that you love our diffusers and were happy with the fast delivery and beautiful packaging.
We truly appreciate your support!
With kind regards,
La Maison Du Parfum
---disappointed
---
I’m honestly not sure what I received, but it doesn’t match what was advertised. The bottle top is completely different from the product photos, which already made me question whether this is genuine.
As for the scent, it’s even worse. It doesn’t smell like a proper perfume at all. It has a sharp, chemical smell that reminds me more of cheap window cleaner than anything you’d want to wear. Definitely not what I expected.
Overall, very disappointing. I wouldn’t recommend this to anyone.
August 4, 2026
Unprompted review
Reply from La Maison du Parfum
Dear,
We’re very sorry to hear that you were disappointed with your purchase.
We take your concerns regarding the product very seriously and would really appreciate the opportunity to look into this for you.
If you could be so kind as to contact us at contact@lamaisonduparfum.com and provide us with your order number, we’ll be happy to investigate this and assist you further.
With kind regards,
La Maison Du Parfum
Great selection at great prices& fast…
Great selection at great prices& fast shipping, my order came with extra samples which i appreciate very much.
July 20, 2026
Reply from La Maison du Parfum
Dear Edward,
Thank you so much for your lovely review!
We’re happy you enjoyed our selection, fast shipping and the extra samples.
We truly appreciate your support!
With kind regards,
La Maison Du Parfum
Love this lotion…
I am glad that I was able to get the Delina lotion as it is out of stock in the US, but the shipping and additional bank fees for being international will keep me from buying again.
July 19, 2026
Reply from La Maison du Parfum
Dear Maria,
Thank you very much for your review!
We’re glad that you were able to find the Delina lotion with us, especially as it was unavailable in the US at the time.
We completely understand that international shipping costs and additional bank fees can increase the overall cost of an order.
We’re sorry that this affected your experience.
We truly appreciate you choosing La Maison Du Parfum and hope we may have the opportunity to serve you again in the future.
With kind regards,
La Maison Du Parfum
I am very satisfied with this company
I am very satisfied with this company. I have ordered three perfumes from them, and all of them were in stock. Shipping was fast, and delivery was also very quick.
I was also pleasantly surprised by their loyalty points system, which I have already used on a subsequent purchase.
Another major advantage is the pricing. I ordered Boadicea the Victorious Blue Sapphire, Puredistance Black (100 ml), which was very difficult to find anywhere else, and Clive Christian. In every case, the prices were lower than buying directly from the brands’ official websites.
Overall, an excellent shopping experience. Great customer service, fast dispatch, competitive prices, and a rewarding loyalty program. I can definitely recommend this store.
February 2, 2026
Reply from La Maison du Parfum
Dear,
Thank you so much for your wonderful and detailed review! ❤️
We’re delighted to hear that you’ve had such a positive experience with us and that you were happy with the availability, fast shipping, competitive prices and our loyalty points program.
It’s especially wonderful to hear that you were able to find fragrances such as Boadicea the Victorious Blue Sapphire and Puredistance Black 100ml with us.
We truly appreciate your trust and recommendation.
We look forward to serving you again and helping you discover more exceptional fragrances!
With kind regards,
La Maison Du Parfum
Great Service, Fast delivery
I perhaps missed how to do this properly, but my billing address is different from my shipping address. When I placed the order, the credit card needed my billing address, but when correcting, the default shipping address changed to my billing address. Emailed La Maison and they got it sorted. Package left Belgum on Monday, arrived today is SE Asia. Very good customer service and immediate response. Very happy with the process.
Regarding Under My Skin, as a man, this is a very sexy, deep spice and intimate scent. Not an anamalic as reviewers say, and certainly, no cuman. I categorize it as masculine-only Georgio and Opium women can pull this scent off-very Oriental fragrance, and I really love it.
Sould La Maison come across a flacon of Bal à Versailles, I'll be back.
July 30, 2026
Unprompted review
Reply from La Maison du Parfum
Dear Daniel,
Thank you so much for taking the time to share such a detailed and wonderful review! ❤️
We’re very happy to hear that we could quickly help resolve the billing and shipping address issue and that your package arrived safely in Southeast Asia so quickly.
Providing responsive and helpful customer service is very important to us.
We’re delighted that you’re enjoying Under My Skin!
We truly appreciate your trust, support and kind words.
We hope to welcome you back to La Maison Du Parfum soon.
With kind regards,
La Maison Du Parfum
Top Shop with the best customer Service…
Top Shop with the best customer Service an Planet 😍
I love this shop - mega mega fast shipping in EU !
Top Perfumes/ fragrances 🙏🏻😍 you can trust them at all.
July 28, 2026
Unprompted review
Reply from La Maison du Parfum
Dear Toby,
Thank you so much for your wonderful review! ❤️
Your kind words truly mean a lot to us.
We’re delighted to hear that you’re happy with our customer service, fast shipping and selection of perfumes.
It’s always a pleasure to serve you and we truly appreciate your trust and support! 😍🙏🏻
With kind regards,
La Maison Du Parfum
Why would I receive a FedEx bill for…
Why would I receive a FedEx bill for almost $50. I am confused
June 24, 2026
Reply from La Maison du Parfum
Dear Robin,
We completely understand that receiving an unexpected FedEx invoice can be confusing, and we’re sorry for any inconvenience this may have caused.
Additional charges may relate to import duties, taxes, and/or customs clearance fees applied when an order enters the destination country.
These charges are separate from the shipping costs paid at checkout and are determined by the local customs authorities.
Could you please contact us at contact@lamaisonduparfum.com?
We would be happy to look into your order and assist you further.
With kind regards,
La Maison Du Parfum
The first Time customer
The product line for what I was looking for was readily available for immediate shipping. The shipping time was very reasonable.
June 24, 2026
Reply from La Maison du Parfum
Hi Sandra!
Thank you so much for your wonderful review!
We’re delighted to hear that you found exactly what you were looking for and that your order arrived within a reasonable timeframe.
We truly appreciate your support and hope you enjoy your fragrance!
With kind regards,
La Maison Du Parfum
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.