La Maison du Parfum Reviews 

1,443
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the remarkably fast international shipping times, extremely secure packaging, and the delightful complimentary samples included with every single order they place. Shoppers frequently mention that the vast selection of available fragrances are completely authentic, of exceptional overall quality, and offered at very reasonable market prices. Some reviewers were not happy with unexpected customs fees, additional tax charges, and considerably higher shipping expenses upon the final delivery of their goods. Additionally, a small group of consumers experienced frustrating delivery delays, communication gaps, or complications with third party shipping carriers handling their packages.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exquisite quality and... See more

Delivery service

Consumers find delivery service to be an absolute delight, frequently praising lightning-fast shipping times... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the fantastic team, prompt... See more

Order

Users describe positive interactions with order, highlighting fast shipping and great communication. Many... See more

Price

People report ambiguous experiences with price, as many reviewers highlight great overall values and lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, quick shipping: 9 days from Belgium to the west coast of the US (including a FedEx in US delay), great price, came with 2 samples which I’m excited to try and a free mini purse sized atomiz... See more

Company replied

Rated 5 out of 5 stars

Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helpin... See more

Company replied

Rated 5 out of 5 stars

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more

Company replied

Rated 5 out of 5 stars

I ordered Bois Impérial by Essential Parfums from "La Maison du Parfum" and when I started wearing it many people started giving me complimets for it's amazing aroma. A friend of mine as... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Toiletries Store

Written by the company

Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,443)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The first Time customer

The product line for what I was looking for was readily available for immediate shipping. The shipping time was very reasonable.

June 24, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Sandra!

Thank you so much for your wonderful review!
We’re delighted to hear that you found exactly what you were looking for and that your order arrived within a reasonable timeframe.

We truly appreciate your support and hope you enjoy your fragrance!

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

I had a bad experience with them

I had a bad experience with them. I do not recommend buying from them.

April 25, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Matthew,

We’re very sorry to hear that you had a disappointing experience.
We truly value our customers and always want to make sure everything is clear and handled properly.

After reviewing the photos you provided, we did not see any signs of leakage or damage to the packaging.
Regarding the Bois Impérial refill, the bottle is intentionally larger than the 150ml amount it contains, which can make it look as though it is not completely full.
We can reassure you that the refill contains the full 150ml as intended.

We’re always happy to help, so if you have any further concerns, please contact us at contact@lamaisonduparfum.com and we’ll be glad to assist you.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Could not have asked for a for a better…

Could not have asked for a for a better smell

June 27, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear,

Thank you so much for your wonderful review!❤️
We’re thrilled to hear that you found the perfect scent.
Enjoy your fragrance!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Always fast delivery with complimentary…

Always fast delivery with complimentary samples. They are not necessarily a discount shop but for me one of the best stores to get new releases.

July 10, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Enes,

Thank you so much for your wonderful feedback!
We are happy to hear that you enjoy our fast delivery, complimentary samples and selection of new releases.

Your support means a lot to us and we look forward to helping you discover more beautiful fragrances in the future.♥️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

The fragance arrived perfectly but the…

The fragance arrived perfectly but the address was a small confusion it was mix with my house and the work place. But for the rest very fast shipping and everything arrived well

June 23, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Denise,

Thank you very much for your review!
We are happy to hear that your fragrance arrived safely and that you were satisfied with the fast delivery.

We apologize for the small confusion regarding the address, but we are glad everything was delivered successfully.
We truly appreciate your support and hope to welcome you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

The delivery is so fast

The delivery is so fast , love it 🥰🥰

June 23, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Budsarin,

Thank you so much for your lovely review! 🥰
We are delighted to hear that you enjoyed our fast delivery.

We truly appreciate your support and look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Always a pleasure to be assisted by the…

Always a pleasure to be assisted by the skilled personnel
Love to visit .... and buy the beautiful senses.

June 19, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Chantal,

Thank you very much for your kind words!
We are delighted to hear that you always enjoy your visits and appreciate the service provided by our team.

We look forward to welcoming you again soon and helping you discover new beautiful scents.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

What made my experience fantastic was…

What made my experience fantastic was that the delivery was speedy, The communication with the company and myself were great. They let me know every step of the way when my package would be delivered. I will be using you again and I would recommend you to any of my friends and family. Thank you for a great experience! And I don't think that you'll beat their prices anywhere in the world!

June 17, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Michael!

Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had such a positive experience with us.

We always strive to provide fast and reliable delivery, along with clear communication throughout the entire process, so it means a lot to know that this made a difference for you.

Thank you again for your trust and recommendation.
We look forward to welcoming you back for your next fragrance discovery!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Quick delivery and product in perfect…

Quick delivery and product in perfect condition. 😊

June 16, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Daniel!

Thank you for your lovely feedback! 😊

We're very happy to hear that your order arrived quickly and in perfect condition.
We always do our best to ensure a smooth and careful delivery experience from start to finish.

We look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great atmosphere to discover…

Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helping you explore beyond your boundries.

May 23, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Farid,

Thank you for this wonderful review!

Your words perfectly capture what we aim to offer at La Maison Du Parfum.
We believe that discovering fragrance should be a personal journey, and we're always excited to share our passion and knowledge while introducing our customers to new and unexpected olfactory experiences.

We're grateful for your trust and look forward to helping you uncover many more hidden gems in the world of perfumery. ❤️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Knowledge of staff

Knowledge of staff, kindness and patience

May 23, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Jelena,

Thank you very much for your kind feedback regarding our staff.
We are delighted to hear that you appreciated our team’s knowledge, kindness and patience.

We truly value your support and look forward to welcoming you again.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear ,

thank you so much for your kind words!
We're delighted to hear that you had such a great experience with us. ♥️
Your support means a lot to our team and we look forward to welcoming you back soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Scent voyage🍀👍

Excellent service and guidance. Professional, passionate and driven people. Always an interesting scent voyage to visit a shop!👍

May 20, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Igor!

Thank you for your wonderful review!
We're happy to hear that you enjoyed the service, guidance and passion of our team.
It's always our goal to make every visit an exciting scent journey.
We look forward to welcoming you back soon! ❤️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Quite Happy

Great to deal with and easy to communicate with. Order arrived in a timely manner. Highly recommend.

June 2, 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Minesh,

thank you for your kind review!
We're delighted to hear that you had a smooth experience and that your order arrived on time.
We truly appreciate your recommendation and look forward to welcoming you back soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Amazing service and my go to shop for…

Amazing service and my go to shop for fragrances

April 28, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Kay!

Thank you so much for your kind words!
We’re delighted to hear that we’ve become your go-to shop for fragrances ❤️
Your support means a lot to us and we look forward to helping you discover many more beautiful scents in the future.

With kind regards,
La Maison Du Parfum

Rated 4 out of 5 stars

Perfume is amazing, delivery was complicated

There was a long delay in receiving it (in the US) and the box was completely destroyed when it arrived. But the perfume was intact and the scent is heavenly. I had a small vial from a visit to Paris. I’ve never worn a daily perfume but now I do because it’s so lovely. Very thoughtfully and skillfully created.

April 23, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Lindsay,

thank you for sharing your experience with us.

We’re sorry to hear your package arrived damaged after the long journey to the US.
That is not the level of service we aim to provide.

We’re very happy to hear the fragrance itself arrived safely and that you’re enjoying it daily.
Especially with your special memory from Paris.

Thanks again for your kind words about the perfume, it truly means a lot to us.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Elisa,

thank you so much for taking the time to share your review!
It’s truly appreciated ❤️

We’re very happy to hear the gifts were well received.
We’ll make sure your order is handled as smoothly and carefully as possible.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Fast and polite

It’s very polite and fast people, thank you

April 18, 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Gurin!

Thank you so much for your kind words❤️

We really appreciate your feedback and are happy to hear you experienced our team as polite and fast.
We hope to see you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Roman!

Thank you for sharing your review!

We’re happy to hear you had a good experience with our service and fast shipping.
Enjoy your purchase and we hope to welcome you again soon.

With kind regards,
La Maison Du Parfum

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look