La Mansio Reviews 267

As part of the first group of backers I received one of the earliest La Mansio bag designs. Overall it was great but over time I faced some issues. I contacted them and they were attentive and responsive. They helped me upgrade to the Grand the newer model which was unexpected and one of the main reasons I decided to write this review. It also convinced me to buy my sister a bag from them this holiday season.

I noticed a small issue with the stitching on one pocket. I contacted customer support and they handled it very professionally. The service was excellent and the replacement arrived fairly quickly.

Update: La Mansio has gotten in touch with me and the staff was very helpful in looking for a solution that worked for all parties. After a couple of back and forth emailing we were all happy with the solution, and I am grateful that the customer service team made time for the issue.

I invested in this bag with the intention of having a nice workbag that I could use for years. Instead, the zipper broke within a couple of months of using it. This was still within the 12 month warranty period, So I contacted customer service. Initially I got offered to buy a second bag with a discount, but when I told them I didn't want to invest more money into a bag that wasn't working, I was told I could send the bag to China to get it fixed for 70-80 euros. After asking if they could explain if or why a broken zipper wasn't covered under the warranty, customer service completely stopped answering my messages. I have sent them 5 follow emails over the course of 2 months and received no answers. I started messaging them in September, and it is now January and I still haven't had any replies.

I recently traveled with my Grand leather bag in coffee for a business trip and received so many compliments. The leather quality and coffee tone is beautiful. This bag did not disappoint and provided plenty of space for my laptop, headset, purse, and shoes without issue. I was also very happy to see how durable the leather is after withstanding multiple flights and packed overhead bins. I love this bag and highly recommend.

Always pleasant and generally a positive experience when interacting with the customer service team. Occasionally, the response takes a bit longer than anticipated (approximately three days), but when they do reply, they have been extremely helpful.

I travel every two weeks, so one of the main reasons I got it for is to use as a carry-on bag and it certainly lives up to the expectations

the arrival took much longer than expected but handling was adequate and friendly; the bag itself is exactly what it promised to be.

I ordered the grand in black saffiano , and the quality exceeded my expectations . The leather feels great and the bags keep its shape very well even when empty for me that's one of its main advantage compared of the other bags. it has become my everyday office bag

It arrived faster than I expected and the zippers are of a higher quality than bags that I own that are three, possibly four times more expensive.

I got my bag, it’s really lovely. The zipper was unfortunately broken upon arrival. But the great costumer service sent me a new one right away! The experience is really nice.

It arrived faster than I expected and the zippers are of a higher quality than bags that I own that are three possibly four times more expensive

I would have loved to reach their customer support but I highly doubt they even have proper employees for that given how poor the communication with them is 🫢 Would not be surprised if they use AI for that too, not just their social media platforms 😅 Only goes to show what type of company they are…

I’ve used the Grand & Air for three months and it’s honestly the most functional bag I’ve owned. The interior is well thought out and everything has a place. It's a big step up from my previous bag where I lost a lot of time digging for cables or passports. Build quality feels solid, zippers are smooth so all in it's worth every penny.

12 days, no bag, no communication

- It's been 12 days since I ordered the bag,
- the subsequent email confirmation stated the bags are sent out within 24-48 hours with notification and
- shipping takes 5-12 business days

It's been 12 days since I ordered the bag (order number 6934 on 18 Nov) and have followed up via emails but there's been no response to my emails, no notification of the bags being shipped and no tracking information (if they were shipped).

This is very unprofessional and I am not sure if this is legit now.

I'am honestly extremely upset writing this. I backed La Mansio’s Kickstarter because I believed in their vision and watched the roll out of the previous project. It seemed like the perfect work bag, I loved the practicality of it and the upgrades that were going to be made from the previous version. I waited months past the original delivery date, mine arrived about three months late, and I was so excited to finally receive it around my birthday.

The bag was marketed as a multifunctional “all-in-one” product, with the backpack function being one of its key advertised features. When I checked it properly, I realised the hardware for the backpack straps had been stitched in the wrong place. The bag cannot be used as a backpack without turning it upside down, which is not what was advertised and makes the product unfit for its intended purpose. It’s a manufacturing fault that affects the whole purpose of the bag. I contacted La Mansio expecting they would want to make this right. Instead, I was told that because I reported it outside their 30-day window, they wouldn’t replace it. It didn’t seem to matter that the fault is clearly a workmanship issue or that backers waited far beyond the original promised delivery date. Their “solution” was asking me to pay for a second bag, something I shouldn’t have to do because of their mistake.

What made it worse was being told that “18 of the 19 features still work,” as if I should just accept the defect and be happy with a bag that isn’t what I paid for. I found that really dismissive and upsetting. The part that hurts the most is that I will never use this bag now. It’s beautiful, but it just upsets me to look at it because it reminds me of how I was treated. Imagine putting your hard-earned money into a project you believe in, waiting all that time, being super excited and then being treated like you don't matter and told you basically have to live with a manufacturing fault.

As someone who also creates products myself, I could never dream of treating a customer like this, especially when the fault is so clearly not their doing.

I truly hope La Mansio reconsiders how they handle backers and takes accountability for quality issues. This experience has left a really sad and bitter taste after what should have been something joyful.

Do not buy from this company! I repeat: do not buy from this company. This is a spam company… they know that a bank will process a charge and that if you don’t report it as fraud spam within 30 days then they get to keep the money and that is exactly what they intend to do: keep you entertained for 30 days until you no longer have the runway with your bank to reverse the charge. Details: I ordered a bag and asked them for shipping information (after the timeframe had passed in the original order email that said when the bag should arrive - I wanted visibility on the delay of the package and to update my expectations for when it should arrive) and they keep sending links that don’t have any clarity and have vague shipping/tracking details that can’t pinpoint where the package is or when it will arrive. If you’re lucky, they might respond to you via email, but will only send you more links that don’t work. I even received an automated email from them that said my package had shipped but when I followed up with their customer support manually via email, they told me that the package hadn’t shipped and my order was still in backlog… So then why did I get an automated email that said it had shipped? They wanted to ensure I stayed hanging on long enough for the window to pass of reporting a fraudulent charge with my bank.

The decision was made when I saw that it can be used as a backpack (with padded straps) and then you can attach the handles to carry it as a handbag. Worth every star x 5

I was lucky enough to receive it as a gift and I was filled with joy to discover that although on the outside it looks quite minimalist, the inside is absolutely stuffed with pockets and modular possibilities. It was funny because my husband did his research very well and he was the one showing me all the things it can do. All in all, best bag I've ever owned... even if I didn't choose it myself!

One of the best decisions was to opt for the Mega Pack. It comes with the Multi Cube that I use to organize everything, depending on what I am doing that day. For example on weekends I do gigis photographings events and the Multi Cube is home to my camera and lens. Then when I travel I use it as my necessaire. Also highly recommend to get the Laptop case because it comes with extra pockets and can be used as a separate bag by attaching the straps.

My first bag arrived with a slightly misaligned shoulder strap pad. I emailed support and they replied the same day. They actually went above my expectations because they fixed my problem by not only sending me a new strap, but by offering a free upgrade to the Cloud pad that is larger and much more comfortable. Thanks a lot to Nancy from the support team.