La Mansio Reviews 267

Very bad custumerservice. My order made the third week of November has been sent by December 18. One month later. They told us they were giving it a high priority!!!! It was meant to be a Christmas gift. We still did not receive the package. There is no communications possible with la mansio.
The website gives the impression that the products are produced in Italy. In reality it is a Chinese product.
Don’t buy there!!! There a sufficient other liable companies selling similar or even better bags.

Before I pledged for the 2nd Kickstarter campaign, I read through the horrific stories from their 1st Kickstarter where thousands of backers complained about La Mansio being an unethical company. I figured their issues last time were rookie mistakes that would get fixed after that experience (they said this themselves in the 2nd campaign). Those who finally got their bags in the 1st campaign were happy with the product and they were now an established company, so I took the chance.

I regret giving them the benefit of the doubt. Clearly the same issues are happening with excuses about issues with production delays where they blame their supporters (e g., you didn't reply to the survey fast enough), lying about the shipping cost and charging an exorbitant amount instead (e.g., $~$22-29 quoted estimate that turned into $50-180 required charges, then lying the shipping charges are only $9 more than estimated), and threatening with delaying shipment further if you don't pay for this price hike asap. All in all, you end up slowly being drained of more and more money because they start scamming the backers the moment in the campaign you can't cancel your pledge. No one has received their bags to date, was supposed to arrive in November.

There is risk in supporting a Kickstarter but this company abuses the concept. This is now an established company and advertised in their 2nd campaign as such to make it seem they are trustworthy. They use Kickstarter backers to fund their R&D and then treat them horribly. Backers genuinely want to support cool products coming to market for the benefit of all potential customers, but this company treats the backers worst than customers from their web store.

This is an unethical company. I hope no one else gets fooled by them in the future. Don't make the same mistake I did.

Like many others, I purchased a bag through the Kickstarter campaign. Unfortunately, the entire process has been plagued by a lack of transparency and communication. Months after the original shipping date, no one has received their bag, and we still have no clear timeline for delivery—despite having paid for it months ago.

Adding to the frustration, the campaign initially estimated shipping costs to be $25–$29. However, for most countries, shipping is now around $100 or even higher.

To make matters worse, significant discounts on the company’s website have made the bags cheaper than what we paid during the Kickstarter campaign. I documented these lower prices, including much cheaper shipping ($15), and sent the screenshots to La Mansio, but I received no response.

In summary, I paid months ago for a bag I never received, with shipping costs far exceeding the original estimate, and ended up paying more than if I had purchased directly from the website.

I couldn't understand the number of 5-star ratings until I realized the difference between an online buyer and a Kickstarter backer. Just so you all know what company you're dealing with. LaMansio launched a Kickstarter campaign in June, got more than 2000 of us locked into purchasing the Grand and Air at an early, supposedly discounted price with an estimated $30-shipping price. They then offered online buyers the same product at a lower price than us (which they hastily amended) and quoted us exorbitant shipping costs ($107 to Dallas, Texas) despite their regular bags on the website being sold with free shipping for purchases over $300. I supported 1 Grand and 1 Air to the tune of $511- more than $100 shipping to the continental US is insane but I will not receive my bags if I don't pay. The principle of a Kickstarter project to my simple mind is to support up-and-coming businesses, not allow large companies to hide behind fake profiles to ensure, pre-manufacture, non-refundable sales of a product. This Romanian business is highly unethical.

Backed La Mansio on kickstarter and was so excited about their new bag design. Mistakenly thought that as an established company the process and delivery of orders would be lower risk. Turns out that I was wrong. The orders have been severely delayed, communication lacking, complete lack of transparency around costs with additional expenses coming through - including shipping charges of up to USD149 for some kickstarter backers (not even accounting for the extra customs tax)… and their so called premium product is just cheaply made in China. Everything feels like a scam - stay away (or look at their kickstarter page comments and Reddit’s for evidence).

I backed this summer during the 2nd kick starter campaign, I have an email to confirm shipment is charged at 0.00, and yet I am now being asked to pay an additional $49 for shipment from CHINA?!

I am not alone here. I have seen tens of messages from other dissatisfied customers who were also told shipment was included in the cost.

Absolutely DISGUSTING way to operate.

I request a full refund.

A month later and only now the bag has been shipped. I have tried to reach out multiple times. No one responds. Awful customer service.

Ordered my bag and wanted to return it, due to a very poor quality. Unfortunately, after asking several times for a return form, as described on the website, I did not receive one. This is not a serious company, even if the pictures on Instagram look good, don't order a bag!!!

Used kickstarter to fund their Christmas supply while still not delivering to the kickstarter pledgers. Company is taking advantage of kickstarter and other funding sites while being dishonest and disloyal to those willing to take a risk on them.

when my shipment got late, the company send me again my order, that was great and helpful.

The bag is completely different than what other manufacturers do, the design of the bag has actually been put to the effort and thought out needs. I love this bag. Customer service is very helpful. Fast delivery and in my opinion this is reliable company. I made my first purchase about a year ago and I plan to continue as a customer in the future.

I've fallen in love with La Mansio. I'm now the proud owner of:
- The La Mansio One (Black Saffiano)
- The Mini (Black Saffiano)
- Laptop case, makeup bag and packing cube all in Coffee Saffiano.

I got my first La Mansio from my mum Christmas 2023 and it has survived SO MUCH. I'm a mum, a PhD researcher and I travel a lot for work. The Saffiano leather is unscratchable. All of my La Mansio products look brand new, no matter how irresponsibly I throw them around.

Customer service is amazing. I had a problem with the first generation’s zipper and they are quick to resolve and was very responsive throughout the communication.

I wanted to share my positive experience with their customer service team. They were very helpful and answered all my questions with patience.
Thank you!

My previous 1 star review "disappeared"
Same issues as everyone else - the zips were within months not staying together as the zipper metal is poor quality and immediately bends out of place so the teeth don't mesh.
Contact was largely useless, still have the original bag and no replacement was forthcoming. Most likely we will get the zips replaced ourselves at Timpsons. The rest of the bag is pretty good, but the risk of everything just falling out when it's on your back is far too high.

edit for replies:
The last communication I had regarding La Mansio was in Nov 24, from Trustpilot, as La Mansio wanted proof of my order for this review. Searching my inbox the last message from La Mansio was Update #16 regarding the kickstarter. Perhaps the reach-outs have been put into spam by gmail and auto deleted, and if so I apologise for that, please do send another and I will watch my spam the next few days.
For anyone else reading this, there is an excellent bag repair shop next to Tooting Broadway who put 2 new (good quality) zips on for £70, and the bag has been great ever since.
Extra edit: Just checked my instagram messages and there is a message from me to La Mansio in October 24 asking them for the procedure to fix the zips, BEFORE I wrote this review. They had ignored that message.

I received quick and excellent customer service tailored to my needs.

The team at La Mansio were responsive to all my special requests. The bags are excellent quality, well thought out and a joy to use.

It’s my first time making a purchase with La mansio, but I can’t stop thinking it probably won’t be the last. Their attentive and welcoming staff are able to transmit such care and passion that you only wish there were more customer support like them. Thank you for all your hard work

Bought it on the crowdfunder as a work bag. After very light use as a tote, I used it for the first time as a backpack a couple of years down the line. Both zips broke on the first outing. Customer service was very unhelpful, despite this being clearly down to poor manufacturing. Best offer they gave me was a 'discount' to enable me to spend another £100 or so on their shoddy product in order to replace it.

Despite the problem in the beginning with reaching out to the La Mansio team, the response afterwards was great and I am very grateful for their help.