La Mansio Reviews 267

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its solid build, beautiful leather, and thoughtful interior design that keeps everything organized. The versatility and functionality of the bags are frequently praised, with many appreciating how they adapt to different needs, from daily use to travel. Reviewers also highlight the excellent customer service, describing the team as helpful, kind, and professional in resolving inquiries and issues. However, some people were dissatisfied with the zippers, reporting that they broke, opened unexpectedly, or were difficult to use, making the bags unusable for their intended purpose. A few customers also experienced issues with order fulfillment and communication regarding shipping, as well as concerns about the quality of the leather not meeting expectations.

What people talk about most

Product

Users describe positive interactions with product, highlighting its high quality, elegant design, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the durability and craftsmanship of... See more

Customer service

Customers had positive experiences with customer service, often praising the team for being helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thoughtful design and functionality of... See more

Order

Reviewers mention positive feedback about order, with many customers praising the seamless process from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As part of the first group of backers I received one of the earliest La Mansio bag designs. Overall it was great but over time I faced some issues. I contacted them and they were attentive and respons... See more

Rated 4 out of 5 stars

The newest addition to my La Mansio collection is the Voyage Tote and I didn’t realize how handy a well-designed Tote could be. I used to carry the Grand everywhere and now I use the Laptop Case from... See more

Rated 4 out of 5 stars

I’ve used the Grand & Air for three months and it’s honestly the most functional bag I’ve owned. The interior is well thought out and everything has a place. It's a big step up from my previous bag wh... See more

Rated 5 out of 5 stars

Proud to have mum and daughter matching bags from La Mansio. We opted for one Grand which is the larger bag, plus an Air, being the smaller one. They both share the same design and the functionali... See more


Company details

  1. Bags and Luggage Store

Written by the company

The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.


Contact info

4.0

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 55% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Customer Support Representative, Emma

Although I have not yet purchased a product from La Mansio, I have had a great experience with them already because of how a customer support representative, Emma, handled my inquiries. I first reached out to La Mansio through chatbot, asking about the production of out-of-stock products and did not receive any response for a while, so I wrote a quick message, using Contact Us forum. Then, I was contacted by Emma, and she explained that there was a technical error which caused them not to see my message. From the point on, she was remarkably helpful with providing answers to all my inquiries and more. I am tremendously grateful to her for going above and beyond to assist me promptly and diligently. Thanks to her dedicated work, I am more excited to order the product from them than I was prior to the interaction with Emma.

August 12, 2024
Unprompted review
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Reply from La Mansio

Thank you so much, Mai, for sharing your wonderful experience! We’re thrilled to hear that Emma was able to assist you and make your interaction with us so positive.

Your kind words mean the world to us, and we can’t wait to have you as part of the La Mansio family. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Original fan, with good CS to replace broken zipper

I got my first bag with the original kickstarter campaign after searching for a women's bag that was designed with the right pockets and straps for heavy international travel, and this bag delivered. I am regularly stopped by strangers in the street, colleagues, and even flight attendants who recognize a practical/stylish bag! A year in with daily use the zipper broke, which isn't ideal, but La Mansio made it fast and affordable to replace, and I love the bag enough to hope that the newer versions will have a sturdy zipper for continued use.

August 22, 2024
Unprompted review
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Reply from La Mansio

Jenna, we appreciate that you have taken the time to share your experience with us and our community. We're thrilled our team was able to address and help resolve any issues in a timely and professional manner. We wish you to enjoy your new La Mansio for many years to come and we remain, of course, available for anything you may need, Jenna! We wish you a beautiful day!

Rated 5 out of 5 stars

Very good customer support service

Very good customer support service. They were quick to answer and offered solution alternatives to my requests. They were also, extra nice :)

July 18, 2024
Unprompted review
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Reply from La Mansio

We're so glad our team could assist you quickly and kindly! Thank you for choosing La Mansio and for sharing your experience with our community! If there's ever anything you need, please don't hesitate to reach out to our team. 💖

Rated 5 out of 5 stars

Fantastic bags

Fantastic bags. Great quality. Highly functional. Love the wet pouch feature and the versatility of being able to transform it into a backpack. I can also easily carry my yoga mat. The customer service for all my three bags has felt very personalised and attentive.

July 5, 2024
Unprompted review
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Reply from La Mansio

Andrew, we're overjoyed to hear you love the versatility of our bags and our personalized service! Thank you for sharing your wonderful experience with our community 🧘‍♂️💼

Rated 5 out of 5 stars

Lives up to the hype!

I backed up the original campaign on Kickstarter. Even after waiting for more than a year, I was not dissapointed when my bag finally arrived in the mail. Everything they promised, they delivered. Use it daily for work (it can hold my 16” laptop) and for travelling (fits on top and inside my carry on suitcase).

July 3, 2024
Unprompted review
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Reply from La Mansio

Thank you for your patience and trust from our Kickstarter days, Perla! We're thrilled that your bag meets your needs so well. We wish you safe and happy travels with La Mansio! ✈️💻

Rated 5 out of 5 stars

Stylish and practical bags

I got my first La Mansio bag some years ago as part of their first Kickstarter project. I waited quite a while to get my bag as Covid happened, however the team was very good at keeping us informed on status, even sending pictures during the production.

The bag is good quality and really useful with the straps which I use a lot as I bike to work. I've recently bought the Petit bag and the Make up case, and are quite excited about them both! And they arrived much quicker this time 😉😄

So in general good support, and useful and beautiful products! I'll definitely keep an eye out for new products.

I wanted to attach a picture of my La Mansio family but it is not possible on a "company review" 😢

July 2, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Thank you for your support throughout the entire journey, Nadya! We're so happy to hear you love your bags and we deeply appreciate our support. We'd love to see your La Mansio family - please feel free to share any visuals or stories with us on social media or directly with our team at hello@lamansio.com. We love to hear from you community!

Rated 5 out of 5 stars

Match Made in Heaven

I love backpacks. The trouble is that finding one that is comfortable, versatile, and can take me from train to office was not so easy—until La Mansio. The bag is brilliantly imagined, elegant, beautifully crafted, and a stunning working accessory. I am in love.

June 12, 2024
Unprompted review
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Reply from La Mansio

Christina, we're thrilled that you found the perfect backpack with us! Your love for your La Mansio is the sweetest reward for our efforts. Thank you for sharing your joy!

Rated 5 out of 5 stars

Quality product and personal…

Quality product and personal professional service.

July 2, 2024
Unprompted review
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Reply from La Mansio

Thank you for your lovely feedback, Lauren! We're overjoyed that you're happy with our quality and service. If there is anything you need, just let us know!

Rated 5 out of 5 stars

The Mansio One and Petit M are A#1!

As a purchaser of both the The Mansio One and Petit M, I cannot say enough about them. They both in one way or another have been around town or being used on multiple out of country work trips and my wife has enjoyed them both. Keeping in mind that my wife is a die hard Coach fangirl, she loves how your bags look and feel. And she is rough with her bags too, and note yours hold up. Again, testament to how great your bags are! Waiting patiently to see what else you have down the line!

October 15, 2023
Unprompted review
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Reply from La Mansio

We are so delighted to hear that our bags have traveled far and wide with you! We love to hear that your wife loves our designs! Make sure to stay tuned for more exciting things to come!

Rated 5 out of 5 stars

A great company that really cares about their customers

Really great customer service, and excellent design. You can tell the thoughtfully designed bags are made by women, for women. It's such a relief to have a bag that is function AND form, not just one or the other. And so versatile, too. I chose the Caramel Saffiano and I'm so pleased I did - a gorgeous colour that garners many compliments. Emma has been fantastic in answering questions. With La Mansio, I really feel valued. Rare, these days, with most companies.

June 29, 2024
Unprompted review
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Reply from La Mansio

Your words have truly brightened our day! We're thrilled to hear you love your Caramel Saffiano and feel valued by our team. Your support means the world to us!

Rated 5 out of 5 stars

Amazing product, good customer service

I bought my la Mansio bag a few years ago and was really happy with the versatility and the high quality of the product, it is since my go to bag to go to work. Recently I decided to buy a small bag as well, that time I was running into a small issue with the order. The La Mansio team came back to me even once I told them that the problem was fixed.

June 19, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Anne, thank you so much for taking the time to write this wonderful review. We're thrilled to hear your La Mansio is your go-to bag and that our team was able to help sort out any issues. If there is anything you ever need, please dont hesitate to let us know. We wish you to enjoy your La Mansio for many many years to come!

Rated 5 out of 5 stars

La Mansio company is absolutely…

La Mansio company is absolutely amazing!
I bought my beautiful La Mansio bag a few months ago and I could not be happier.
It's lovely, functional, it goes with any outfit and its versatility is incredible.
The customer service is second to none.
Could not recommend it more.

June 26, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Hi Ticiana! We're overjoyed to hear how much you love your La Mansio bag. It's fantastic to know it's both stylish and functional for you. Thank you for the glowing recommendation and kind words about our customer service! We wish you yo enjoy your La Mansio for many years to come! If there is ever anything you need, please don't hesitate to let us know!

Rated 5 out of 5 stars

I trusted the project from beginning and was rewarded!

I supported the crowdfunding from the beginning of LaMansio Idea to produce a perfect bag for a woman. I payed in advance an waited for 1,5 Years! I got regeluraly the updates and just trusted. Corona made it more difficult but an least a really received by bag and additional units. I am using them already 2,5 years and i love them. Very good quality and beautiful and practical.

June 26, 2023
Unprompted review
La Mansio logo

Reply from La Mansio

Hi Valentina! Thank you so much for your unwavering support from the very beginning. We're thrilled to hear that your patience paid off and that you're loving your La Mansio bag and additional units even after 2.5 years. Your trust and satisfaction mean the world to us!

Rated 5 out of 5 stars

I just love everything about this…

I just love everything about this company - people ask me about my La Mansio One all the time. I've had it for over a year now and use it for travel, nights away with the compression cube and work. Sometimes, I just take the laptop case and camera cube with me.

There is nothing I love more than a product designed by women for women and this one ticks all the boxes for me. I will be a customer for life!

June 26, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Thank you so much! We're delighted to hear that you love everything about our company and the La Mansio One. It's wonderful to know it serves you well in various situations and instances. We appreciate your continued support and are honored to have you as a lifelong customer!

Rated 5 out of 5 stars

Worth every penny 😍

Three Years Strong! I absolutely love my La Mansio bag—I use it every day for work and travel. It holds everything I need and complements any outfit beautifully. I was an early backer when they launched on Kickstarter, and I'm thrilled with what a great investment it's been!

June 25, 2024
Unprompted review
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Reply from La Mansio

Marya, this is an awesome review, thank you so much! We're so happy to hear that your La Mansio bag has been a great investment for you over the past three years. Your support as an early backer is invaluable, and we're glad our bag continues to meet your needs beautifully! If there is ever anything you need, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great multipurpose bags

La Mansio makes bags that women need while making them and us look great! There’s nothing left to ask in a bag when it comes to functionality and style. I’m sure I’ll be using mine for many years and I love how it adds to my outfits as well.

June 25, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Thank you, Nadia, for taking the time to share this awesome review with our community! We're thrilled to hear that our bags meet both your functionality and style needs. Your support and satisfaction mean the world to us. Enjoy your La Mansio bag for many years to come!

Rated 5 out of 5 stars

I love my La Mansio bag so much

I love my La Mansio bag so much! It's an extension of myself when I'm in the office and travelling. All of the extra additions and compartments make it an unmatched product in today's market.

May 1, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Thank you, Amy! We're delighted to hear how much you love your La Mansio bag. It's wonderful that it complements your office and travel needs so well. We hope you'll enjoy all the compartments and features that make it unique!

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Though the beginning seemed rough when the company first started, the representatives have always been transparent about the process from start to finish, and their customer service (and products) nowadays is top tier!

June 20, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Hi Christine! We're happy to hear that our service has met your expectations from start to finish. Transparency and top-tier service are what we strive for. Thank you for your support and understanding throughout our journey! If there is anything you ever need, please don't hesitate to let us know!

Rated 5 out of 5 stars

Worth the Wait

I bought this bag right before Covid. Due to COVID, it took a while for me to get my bag but it was worth it. I get so many complements about and I love my bag. I use it as my laptop bag as I’m a current student. Love all the support and love my bag!

June 20, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Thank you, Diana! We appreciate your patience and are thrilled to hear that your La Mansio bag has been worth the wait. It's great to know it's serving you well as a laptop bag and that you are getting compliments. We wish you enjoy your La Mansio for many years to come, Diana!

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