La Mansio Reviews 267

As an early backer, I have watched La Mansio professionalize and I’m so proud of this company and their products. Everything was delivered as promised and every piece has been of the very best quality. La Mansio is the only company out there making truly professional bags for woman that actually function in everyday life.

I love this brand! really elegant, classy and practical! The fact that it can be held either by hand, one shoulder straps or like a normal bag on shoulders is great!

I really recommend it, specially for the quality of the leather on top of it’s different features.

I’m sure many people haven’t given fair reviews to La Mansio because of their initial Kickstarter campaign (many didn’t understand how Kickstarter worked), but I’d like to share my positive experiences.

Though the Kickstarter reward took longer to receive than expected, I loved my Heritage Leather LM bag when it came in! It holds my laptop and other work items, and I receive a LOT of compliments on it wherever I go. While the Heritage Brown Leather is difficult to maintain, it’s nonetheless gorgeous.

Whenever I’ve had any issues with the product, LM has gotten back to me within the week and satisfactorily rectified the issue. Additionally, they have kind Customer Service Reps who are so sweet & polite!

I look forward to seeing more from LM in the future!

Emma from the customer service team has been absolutely delightful and helpful. I had difficulties receiving my order and she came back quickly with immediate solutions and took action to resend my order. When I spotted some issues with the surface of the bag, she even suggested a product which could address that. I’ve been supporting La Mansio as a kickstarter project and have been satisfied about their execution of their promise to have a versatile bag and with many pockets. The bag is a little heavier than my expectation but maybe because it’s leather.

I’m so very happy I bought this bag! It’s well crafted, super functional and beautiful for the office but also for someone who does a lot of short haul flights and moving between different types of meetings. It holds its structure well but has well designed spaces and features.

I was a bit skeptical of this bag after stumbling across a Facebook group, but I am honestly so glad I bought it. The new bags have stronger reinforcing and zips where previously it was flimsier domes etc, so really upgraded from the earlier model.
It arrived within a week (I’m in New Zealand) and customer service was a standout after I changed my order immediately after purchase and had incredibly fast and kind communication

I got it in brown. The quality and versatily is amazing. Best bag Ive eve had.

Amazing bag. Always receive many compliments (from the office to the gym, to the airport, everyone compliments it). I had an issue with the zipper and Emma at customer service helped me in a timely and very dedicated manner. I did receive a new bag just a 1-2 week after. I would definitely recommend buying this great and unique bag!

Absolutley gorgeous Bag, I Love it.
Shipment to Germany was without Problems.

I will definetly Order further more 🥰

Great customer service! My bag's zipper handle somehow fell off and when I contacted customer service they were very understanding, even though it was outside of its warranty window, and we're happy to send through some replacement zipper handles.

The bag is super efficient and their customer service is amazing... they were so helpful when i wrongly ordered the wrong color and eventually i got the color i wanted.

Recently I bought a La Mansio leather
bag to my wife for travelling purpose,
and she was very satisfied and happy
this value product.

I’ve been using my black La Mansio Bag for half a year and I couldn’t be happier. It’s part of my everyday life (carrying my work laptop, water bottles, lunch etc) and I LOVE that everything stays organized throughout the day. It’s very convenient and definitely meets the expectations. Whatever you see on the website, it’s exactly like that in real life. So yeah, I can only recommend it. A lot of people asked me where my bag is from and I’m always happy to share the details.

Additionally I’d like to point out that their customer service is outstanding🙌🏼 They’ve been extremely helpful, friendly and prompt, not only before purchase, but months after when I had a question. I never had such great customer service experience before, so this adds a lot of value in my eyes😊

I reported a zipper issue to La Mansio and they sent me a replace bag with a gift straight away. I don't see any issue with the new bag and pretty sure I will use it as my everyday bag. Thank you so much for your quick and kind action.

I love my La Mansio’s Petit M and Mega pack! Great experience with La Mansio.
I was completely impressed with Emma’s professionalism and exceptional customer service. Kudos to your team!

It is a beautiful and good quality bag. Customer services and shipping were great.

I have two different bags and I love the classy, clean and sophisticated look of each bag. I've had to engage with customer service for a handle that was peeling and their service is fantastic. I gauge a company not only by the workmanship of their goods but by the management and care of their consumer. I've been impressed with their offers to remedy the issue and equally impressed by how they genuinely appear to care about your opinion of the outcome. I would recommend La Mansio's products to my dearest friends. The only reason I don't give a 5 star is because I've had a repair issue within the first year of owning my bag.

Second purchase from La Mansio, it tells it all

I bought the La Mansio bag in Heritage Brown from the original Kickstarter and was so excited to use it. Once I received the bag, I immediately made it my every day bag for work, going out, etc. and loved it!

However, after just a few months, the zippers began to get stuck frequently, and the bag wouldn't close due to the zipper. This, unfortunately, made the bag unusable as I could secure my belongings. I note that other users have had this same experience, so it's clearly an issue with the design of the bag rather than user error.

I reached out to customer service to understand how to fix the issue. However, their only response was to offer me a discount to buy a new bag rather than to provide any useful/practical advice on how to fix my current bag, despite me asking multiple times.

It felt like a sales gimmick rather than a company that truly cared about customer satisfaction, particularly since it was an issue with the manufacture of the product.

I really bought into the concept and the company at the start and am severely disappointed to say that it feels more like a scam than anything else after my experience.

UPDATE: I didn't delete my original review but I am providing an update. I was sent a replacement bag since the zipper on my original one was broken and I was not happy with the quality. I made sure to use the new bag for at least 3 months before editing my review. This new bag has lasted so far and the zipper is ok. The bag is stylish and easy to convert to styles to wear. I get compliments for it. However my opinion has not changed that it doesn't fit as much things as needed or expected and it is quite heavy. Otherwise it is comfortable to wear as a back pack and it works for what I need for work.

I'm not sure why the ratings on here are so high. My experience since ordering and then receiving the La Mansio bag has been terrible. It took around 1.5 years to actually receive the bag with little direct communication. You had to dig yourself to find information and the communication was just full of excuses from manufacturing issues to shipping issues. When I recieved my bag, I found that the material and craftsmanship were low quality. The material is much thinner than I would expect for the price, definitely not quality leather. The bag is also not as spacious as they say. Wearing it is uncomfortable as it is heavier than they advertise and the straps aren't comfortable. It also takes a lot of effort to convert it to different styles. I've been using the bag for a year now and both zippers are broken so it won't zip anymore. Terrible purchase, be warned!

La Mansio's team pitched their Everyday bag just before Covid really hit... so against all the usual challenges of launching a new product, they faced supply chain shortages, quarantines, isolation and disillusion. Despite all that they kept us updated on progress - from order to global delivery - with their own upbeat morale-boosting messages and tone: and delivered a fine, innovative bag. My wife loves it. Kudos to the team: you've come through a major trial and are capable of anything now.