lampaesfeny.hu Reviews 

392
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Lots of lamps to choose from at reasonable prices. Very quick delivery (around 3-4 days, international too), safely packaged. Was being kept up to date with emails throughout.

Rated 5 out of 5 stars

They have a huge selection of lamps and good prices. The lamp I bought is unique and amazing quality and the order process was amazing: it arrived a couple of days after I ordered it. You can also get... See more

Company replied

Rated 1 out of 5 stars

Defective performance! I did not get what I ordered! The issued invoice does not meet EU requirements! Low quality customer service! In the webshop, the item numbers and pictures are returned together... See more

Company replied

Rated 5 out of 5 stars

The product looks exatcly like in your webshop. The ordering process was smooth, the delivery was quick the tracking was perfect. Thank you.

Company details

  1. Lighting Store

Written by the company

Lampaesfeny a hangulatos és megfizethető világítás célpontja, mely tökéletesen illeszkedik az Ön igényeihez és ízléséhez. 2007-es kezdetünk óta piacvezetővé váltunk Hollandiában, Belgiumban és Németországban, és jelen vagyunk 36 országban világszerte. Széles választékunk több mint 4000 terméket tartalmaz, így garantáljuk, hogy minden térhez megtalálja a tökéletes világítási megoldást. A lampaesfenynál a vásárlói elégedettség az elsődleges célunk. Képzett munkatársaink online és üzleteinkben, Hollandiában, Belgiumban, Spanyolországban és Lengyelországban is szakszerű tanácsokat nyújtanak. Tudjuk, hogy a fizetési kényelem fontos, ezért különféle rugalmas fizetési lehetőségeket kínálunk. Legyen szó otthoni hangulatos vagy irodai funkcionális világításról, a lampaesfeny minden világítási igényének kielégítésére kész. Ismerje meg termékkínálatunkat még ma, és segítsünk Önnek létrehozni a tökéletes hangulatot.


Contact info

4.1

Great

TrustScore 4 out of 5

392 reviews

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4.1

All reviews

(392)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products, relatively fast shipping (although they haven’t answered to my query)

July 15, 2024
Rated 5 out of 5 stars

Just perfect

The products are great and came ín time.

May 27, 2024
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Reply from lampaesfeny.hu

We are very pleased that you are satisfied with our services! We look forward to seeing you again!

Rated 1 out of 5 stars

Defective performance

Defective performance! I did not get what I ordered! The issued invoice does not meet EU requirements! Low quality customer service! In the webshop, the item numbers and pictures are returned together! I won't buy any more!

June 17, 2024
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Reply from lampaesfeny.hu

Thank you for your feedback. We are very sorry that you are not satisfied with the quality of our services. We would appreciate it if you would like to share your experiences with us. Regarding invoice, if changes need to be made to your invoice, please contact our customer service office:

Contact form: https://www.lampaesfeny.hu/kapcsolatfelveteli-urlap
Phone: +36 1 408 8383
E-mail: info@lampaesfeny.hu

Rated 1 out of 5 stars

Poor communication about processing of…

Poor communication about processing of the order, long delivery time, and poor communication on the delivery partner - DPD side. They provide the worst parcel service in Hungary, including parcel follow-up, possibility of changing address or timing of delivery, their website is a crap :( The driver did not even know where the package is coming from, was not even interested just wanted to drop it as fast as possible.

PS: I see you want to have a photo of my ID in order to ensure I'm not a robot. This is ridiculois, I downgraded my rate from 3 to 1!!!!
I might consider to forward this info to the authorities...

July 7, 2024
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Reply from lampaesfeny.hu

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced.

We would like to clarify that we are not responsible for the actions of the delivery company, DPD, and we do not request our customers to provide a photo of their ID for verification. This must be a misunderstanding or an issue with the delivery service.

Regarding the delivery issues, we will forward your feedback to DPD to help improve their service. We aim to provide a seamless shopping experience, and we regret that this was not the case for you.

If you have any further concerns or need assistance, please contact our customer service team directly, and we will do our best to resolve the matter.

Thank you for bringing this to our attention.


Kapcsolatfelvételi űrlap: https://www.lampaesfeny.hu/kapcsolatfelveteli-urlap
Telefon: +36 1 408 8383
E-mail: info@lampaesfeny.hu

Rated 5 out of 5 stars

Reverse shock: It's actually a good website

The site, the service, everything was perfect. Friend of mine sent me a link that she wants this lamp. At first I thought it's one of those shady sites. But actually it isn't. It's a legit webshop and everything went fine. The lamp is an actual quality lamp, the bulbs are actually good bulbs. So, I'd say it's a very good shop. A rarity in today's world. Keep up the great work!

June 30, 2024
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Reply from lampaesfeny.hu

Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

Excellent show.

The experience was great. This company is very reliable and the product is outstanding.

May 18, 2024
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Reply from lampaesfeny.hu

Thank you for trusting us and leaving us such a positive review!

Rated 5 out of 5 stars

Everything was fine

Everything was fine. The ceiling fan is super!

June 25, 2024
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Reply from lampaesfeny.hu

We appreciate you taking the time to leave us feedback! ❤️

Rated 2 out of 5 stars

We will receive our order after the…

We will receive our order after the delivery time described on the website. When I write this, we don't have the product yet, but it looks good in the pictures. I hope it will be as good in reality as in the picture.

June 17, 2024
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Reply from lampaesfeny.hu

We apologize most sincerely for the delay. We are forwarding the shipment to the carrier on the same day (for orders placed before 8:00 pm), but unfortunately we have no control over delivery delays. We hope that the product will meet your expectations. If there were any problems with the product, please contact our Customer Service Department.

Contact form: https://www.lampaesfeny.hu/kapcsolatfelveteli-urlap
Phone: +36 1 408 8383
E-mail: info@lampaesfeny.hu

We apologise for any inconvenience and thank you for your understanding.

Rated 5 out of 5 stars

Good webshop

I found a lot of modern lamps, what I bouvht, i received in a few days, in good condition. The prices were compatible.

June 17, 2024
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Reply from lampaesfeny.hu

Thank you so much for leaving us your feedback! They are at a precious weight for us! ❤️

Rated 5 out of 5 stars

Very good experiences

Very good experiences, speedy and perfect transport, helpful and friendly staff, easy sending back, beautiful products

April 22, 2024
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Reply from lampaesfeny.hu

Thank you for such a positive review! We hope to have the pleasure of serving you again! 😊

Rated 5 out of 5 stars

All good !!!

May 25, 2024
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Reply from lampaesfeny.hu

Thank you for taking the time to leave us feedback!!! ❤️

Rated 1 out of 5 stars

The product was broken

I ordered a fanlamp and one of the three lampbag was broken. (In this case the other two are useless.) I sent an email to the shop but they didn’t answered after 2 days. I am disappointed ‘cause the product was expensive. I don’t want to send back. I just asked where can I buy the broken part… I never order again from this web shop.

May 20, 2024
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Reply from lampaesfeny.hu

We are very sorry for the situation that has arisen. Unfortunately, our Customer Service Department does not work on the weekend. We are available for you Monday through Friday from 9:00 a.m. to 5:00 p.m. We are waiting for your response to our email so that we can find the most attractive solution to this situation. I hope we will stay in touch!

Rated 5 out of 5 stars

Balaton

Looks in reality as looks in photoes

May 21, 2024
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Reply from lampaesfeny.hu

Thank you for your feedback! We're thrilled to hear that the product met your expectations and looks just as it does in the photos! We hope to have the pleasure of serving you again soon! ❤️😄

Rated 5 out of 5 stars

:) :)

I don't speak Enlish.

April 5, 2024
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Reply from lampaesfeny.hu

Szerencsére viszont mi beszélünk magyarul! Köszönjük szépen, hogy pozitív véleményt hagyott nekünk, reméljük elégedett a termékkel! ❤️

Rated 5 out of 5 stars

All necessary information about the…

All necessary information about the products were described on the website, product arrived as described and delivery was extra fast.

May 14, 2024
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Reply from lampaesfeny.hu

We are extremely pleased that you find our product descriptions useful! We are very proud of the fast shipping 😄 We hope to see you visiting us again!

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