I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... See more
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See what reviewers are saying
Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... See more
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... See more
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... See more
Company details
Written by the company
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
3.4
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website
Website really easy to use great offers, delivery really quick & kept up to date!!
November 25, 2022
Unprompted review
Excellent and highly recommended service
November 17, 2022
Unprompted review
Very easy to order and delivered very…
Very easy to order and delivered very quickly.
November 1, 2022
Unprompted review
The delivery was very fast and the…
The delivery was very fast and the support from the customer service was also great.
November 1, 2022
Unprompted review
Perfect delivery
Product is well wrapped in Environmental friendly way. Speedy delivery
October 24, 2022
Unprompted review
Fab lights
Great service - easy to order and promptly received and the lights are fab!
October 21, 2022
Unprompted review
Super fast service
September 13, 2022
Unprompted review
Overall good experience
Received product with broken part. Warranty claim was processed quickly thankfully.
August 18, 2022
Unprompted review
The customer attention is amazing.
The customer attention is amazing. They don’t only reply immediately, they follow up your requirement and make sure to solve it.
August 2, 2022
Unprompted review
Excellent service
We were looking for some specific lights. We could only find 1 in the UK. We ordered another 6 from Lampemesteren in Denmark. Very good service and price (even considering import duty). Our 6 lights got here from Denmark 3 days before the 1 we ordered from the uk!
July 30, 2022
Unprompted review
Fast and easy.
July 28, 2022
Unprompted review
Reasonable prices and prompt service
Reasonable prices and prompt service. I received my order in a very timely manner and it arrived without any damage.
July 17, 2022
Unprompted review
nice material and quick delivery
June 27, 2022
Unprompted review
You can trust Lampmesteren
The pendant lamp I ordered to my home in Los Angeles in the U.S. was delivered on time, within 5-6 days, and undamaged. I was concerned about not receiving the product and getting ripped off but I decided to trust Lampmesteren and pay for the order with my card number. I would trust this company for my next purchase.
June 24, 2022
Unprompted review
Great prices for Kartell accessories
Great prices for Kartell accessories. Shipping a bit steep, but coming from Denmark, quite understandable. Even with postage, the product was cheaper than buying direct. I would definitely recommend this efficient company.
June 6, 2022
Unprompted review
Not what I ordered
Lamp purchased arrived with a two pin plug, this was not specified on the website and not compatable in Ireland despite the fact that the website was a .ie
Customer service was abrupt to say the least and not one bit helpful. Will never again purchase from this site.
June 1, 2022
Unprompted review
Reply from Lampemesteren.com
Hi Tony,
Unfortunately we cannot locate your order from your profile info on TrustPilot. Please send us your order number via e-mail to the following address: info@lampmaster.ie
When we have received the above we will sort things out and solve the matter. Our Customer Service Department will contact you asap.
Thanks in advance for your patience.
Team Lampmaster
Terrible customer service
Terrible customer service. The website stated that the lamps I ordered were in stock but they were not and I had to wait almost a month for them to be shipped.
In addition to this they then got stuck in customs due to the sender not providing the correct information. UPS has contacted them several times and so have I, nobody replies. Its a week since the lamps arrived in the UK and I still do not have them. Absolutely ridiculous.
May 17, 2022
Unprompted review
Reply from Lampemesteren.com
Ms. Patel,
We are sorry that you have experienced a prolonged delivery process in connection with your purchase.
We only had two items in stock and you ordered three. Our customer service agent offered to split the order and send you the two items that we have in stock and then send the last item when we receive it from the supplier - you chose not to go for that solution.
Unfortunately the supplier faced challenges in the supply chain due to a number of circumstances - this also applies for other suppliers at the moment. This was the main reason for the prolonged delivery process.
We apologize for the short delay in communication from our side - we did reply both you and the shipping company within reasonable time.
You have received your order at this point and we thank you for your purchase and patience.
We hope for your understanding.
Team Lampmaster
Great lamps
Great lamps! Quick to deliver, and easy to communicate with customer service!
May 2, 2022
Unprompted review
Excellent service.
April 28, 2022
Unprompted review
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