Lampemesteren.com Reviews 

185
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... See more

Rated 1 out of 5 stars

Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... See more

Rated 5 out of 5 stars

Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... See more

Rated 5 out of 5 stars

Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... See more

Company details

  1. Lighting Store
  2. Furniture Store

Written by the company

✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen


Contact info

3.4

Average

TrustScore 3.5 out of 5

185 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(185)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Great selection of spare parts in stock - they had just what I’d been searching for. Super quick delivery to the UK at a very reasonable price. Highly recommended.

April 2, 2022
Unprompted review
Rated 1 out of 5 stars

I received my lamp with a broken bulb

I received my lamp with a broken bulb, I replaced it with the same model type in order to be able to use the lamp. I am now being told that is what created an issue with my lamp and that nothing can be done for me which I find unacceptable

March 31, 2022
Unprompted review
Lampemesteren.com logo

Reply from Lampemesteren.com

Dear Customer,

We have now located your order and we will have to investigate further before returning to you you again. Our customer service department will contact you as soon as possible.

We hope for your patience and understanding.

Team Lampemesteren


Rated 5 out of 5 stars

Superb service

My beautiful mater light fitting was ordered easily and delivered within 2 weeks. I love it. All communication was helpful and so user friendly. Can't wait to order more.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Happy costumer

I've placed quite a few orders with Lampemesteren lately, and without exception they've all been delivered fast. I've had one order I had to return as the lamp ended up being too small (I didnt check well enough), and the customer service was very helpful and efficient. I received my reply from customer service within minutes!

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Light speed

Fast, efficient, well priced and Edison kept us in the loop the whole time. Brilliant stuff.

February 11, 2022
Unprompted review
Rated 4 out of 5 stars

Despite considerable problems with the…

Despite considerable problems with the delivery company UPS, Lampemesteren did everything in their power to supply me with the item I ordered. It took a couple of months but they always answered my E-mails and tried hard to get UPS to see sense.

Otherwise the Lampemesteren lamp cable adjuster worked perfectly after I received it. :-)

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service

The service was exceptional - fast processing and arrived in just a few days even outside mainland Europe without having to pay extra. Item was packed in a very secure way. Highly recommended.

November 19, 2021
Unprompted review
Rated 4 out of 5 stars

I was happy with the follow up…

I was happy with the follow up information on delivery and the quick time to receipt of the package.

I was surpried to find out that the light does not allow or change of light source. Perhaps this is a new thing, but I would like to be warned of this for future purchases. It seems uneconomical and environmentally unfriendly.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Phenomenal experience

I found this company in an online search for an unusual lamp. Their price wasn’t the lowest I found, but was very competitive - and they include free bulbs with the lamp. Most importantly, they had numerous positive reviews from a variety of sources.
Ordering online was straightforward, and went smoothly.
The company is based in Denmark, and we live in Kansas, so shipping was pretty expensive, considerably more than I’d normally consider paying, but I have no idea what overseas shipping costs. User reviews again factored into the decision to go ahead with the purchase.
They sent a confirmation email immediately after I ordered, which was on a Sunday evening. The next day I received an email that the order had shipped, with a tracking number. To my great surprise, the estimated arrival was in TWO days! I was very skeptical, but tracking updates notified me it would be delivered on Wednesday. Sure enough, Wednesday afternoon it arrived. Considering the covid related shipping crisis the country is in, the delivery time was phenomenal.
The lamp was well packaged for travel, in it’s original sealed box within the shipping box, and the extra bulbs were included in original sealed packaging. I am extremely impressed with the company and its merchandise, and wouldn’t hesitate to purchase from them again.

October 30, 2021
Unprompted review

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