Lampemesteren.com Reviews 

185
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... See more

Rated 1 out of 5 stars

Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... See more

Rated 5 out of 5 stars

Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... See more

Rated 5 out of 5 stars

Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... See more

Company details

  1. Lighting Store
  2. Furniture Store

Written by the company

✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen


Contact info

3.4

Average

TrustScore 3.5 out of 5

185 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(185)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very nice!

Fast delivery and immediate response were very good. However, you didn't give me the light bulb that you were supposed to send with me.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Quick delivery and good Communication

Had the original PH Lamp spare part I needed in stock and arranged for fast delivery to the UK. Even with customs / VAR charges prices was reasonable. Good communication through order-to-delivery process Highly recommended.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent through and through.

Excellent through and through. Item was well packaged and delivered 3 days sooner than predicted via UPS, which was appreciated. Completely satisfied with this transaction.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Bought a lamp and the color was different from one I bought previously. They sent another one and it had the same issue. I returned both and exchanged for a different color. This process was seamless and quick. What a great customer experience. One of the better customer service experiences I've had on the web. Great company.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Very fast and cheap shipping, great quality and prices

They answered my questions very fast, prices were exceptional and shipping was cheap and also very fast! I’m located in Canada, and the 5 lamps I bought got delivered less than a week after I completed the purchase. On a 930 euros order, I paid 70 euros for shipping and only 200 CAD of customs fees. I 100% will recommend to friends.

July 31, 2021
Unprompted review
Rated 5 out of 5 stars

Shipping is very fast and informative

Shipping is very fast and informative - lots of detail are provided as to what is happening with your order. My items arrived within 3 days to Canada. Unfortunately one of my pendants arrived damaged but the customer service team provided a resolution quickly. Excellent shopping experience!

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great little lamp.

Saw these lamps on a recent holiday and thought they were really unique. Found that this German company had them at the lowest price and had most of the colours actually in stock. Great customer service, it arrived on time and well packaged. It looks great on my fireplace.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy UK customer - Faultless - Well done

Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europe the delivery was within a few days and tracking was available throughout. Julie was exceptional and answered my questions promptly. This service has helped us to complete a project in time when we were anticipating delays. 5 Stars. Thank you.

May 21, 2021
Unprompted review

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