After delivery, one of the lamps I’d ordered was damaged; it took less than 30 minutes to receive a reply from customer services, informing me that a new lamp had already been scheduled for delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Le site (belge : lampen24.be) est uniquement en néerlandais et il n'est pas possible de faire livrer en Belgique un article choisi sur le site français (luminaire.fr) ou allemand (lampenwelt.de) Th... See more
Company replied
It's the third time I'm ordering from them, and I am very satisfied with the quick delivery, the lamps looks like on the photos and are as described. On top of it, you have a lot of choices on their w... See more
Company replied
Shipping was fast (faster than it took me to go and buy bulbs, which, in hindsight, it might have been smarter to buy with the lamp) and products arrived unharmed, working as intended. Note that the... See more
Company replied
Company details
Written by the company
Lampen24.be is de webwinkel voor alle soorten lampen en verlichting. Met onze verlichtingsideeën maken wij je omgeving niet alleen helderder, maar ook mooier! Wij bieden je een samengesteld en veelzijdig assortiment van meer dan 400 merken - lampen en verlichting voor elke smaak, elke behoefte en elk budget. Voor de perfecte lichtsfeer voor elke gelegenheid om je welzijn te verbeteren. Lampen24.be kan je professioneel deskundig advies verwachten, ook voor zakelijke klanten. Kies bovendien uit flexibele betaalmethoden van iDEAL tot achteraf betalen via factuur en profiteer je van een uitstekende leveringservaring.
50 dagen bedenktijd
Gratis retourneren binnen 50 dagen en geld-terug-garantie
Bij Lampen24.be bieden wij je een langere geld-terug-garantie. Dit betekent dat je de producten die je van ons hebt ontvangen binnen de 50 dagen zonder opgave van reden gratis aan ons kunt retourneren. Je hebt dus de volle 50 dagen bedenktijd om te zien of de bestelde lamp in je interieur past. Ben je niet tevreden gaat de retour eenvoudig en snel via ons online retourenportaal.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- 02 - 588 1 488
- info@lampen24.be
- lampen24.be
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lampen24.be
Dank voor uw mooie waardering.
2 wrong cheap lamps instead of an expensive one
I ordered 4 lamps, including 1 lamp for around 300 Euros. I got 2 lamps that I ordered plus 2 totally different lamps, worth probably 10 Euros. Now I am told to send back the wrongly received lamps by driving the huge box somewhere (it is the first time something like that happens to me! I order hundreds of items and NEVER got totally wrong items!) and then no idea when and if I will get the lamps that I actually ordered.
Interesting, that instead of a 300 Euro lamp you send one worth probably 10 Eur and not the other way round... I hope to get the lamp I ordered ASAP (which from my chat with the Customer Service will not happen). I have an electrician coming tomorrow to install my lamps, but no lamps from Lampen24... (I ordered from 4 different shops in total and all the other shops managed it well, only had problems with Lampen24).
September 22, 2023
Reply from Lampen24.be
Thank you for your evaluation. Most likely a mistake has been made in our warehouse. Please return the wrong lamps to us and we send you the right item. My apologies for the inconvenience occurred.
Good!
Have now bought two separate times. Both products met or exceeded expectations. Shipping (to BE) is a bit slow, but not longer than a week.
September 21, 2023
Reply from Lampen24.be
Thank you for your nice evaluation
Quality of iron is not superior as per…
Quality of iron is not superior as per prices.. they look very cheep as compare to other lamps
September 4, 2023
Reply from Lampen24.be
Thank you for your review.
Pretends package is delayed but in reality cancels your payment/order without informing you
Ordered, paid with PayPal, and received confirmation. Almost immediately, we were informed of 'a delay'. One month later, we still hadn't received anything, so we contacted the company. They then claimed not to have received a payment. The PayPal dashboard shows the payment was cancelled, in all likeliness by the company itself because they didn't have the product to sell.
July 19, 2023
Unprompted review
Reply from Lampen24.be
Thank you for your review. Unfortunately, the transaction could no longer be processed so your order had to be canceled.
We apologize for the inconvenience and thank you for your patience and cooperation.
Still no delivery after 10 days
It has now been more than 10 days and I’m still awaiting my parcel. Order was shipped by Lampen24 timely but has been stuck with the courrier company seems for a week now…
Updated after response from Lampen24:
My address was correctly provided with my order, but the address communicated to the transporter by lampen24 was incomplete, I had to correct it myself. As from that moment it still took a week to have it delivered. Unreliable transporter.
July 4, 2023
Reply from Lampen24.be
Thank you for your review. Your parcel was delivered later on den 12.07.2023 due to your address being incorrect.
No guidance and fragile
The lamp came quickly but without any installation guide, only a short safety leaflet. No screw provided to install it. It works fine for the moment but the design seems fragile. I would probably not buy this model again.
April 14, 2023
Reply from Lampen24.be
Thank you for your reply
Everything from ordering to delivery…
Everything from ordering to delivery went very well.
April 5, 2023
Reply from Lampen24.be
Bedankt voor uw waardering.
Reply from Lampen24.be
Dank voor uw mooie waardering.
Reply from Lampen24.be
Dank voor uw mooie evaluatie.
I ordered a lamp a month ago
I ordered a lamp a month ago. It’s still not there. I sent 2 mails and try to call with absolutely no responses.
They are a bit cheaper but then you pay the price for it…Finally delivered.
March 14, 2023
Reply from Lampen24.be
Thank you for your response. My apologies for the inconvenience. I see that your order has been delivered.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.