All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
708 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Defective light
2 lights ordered.Took a while to arrive. One of the 3 units in one of the lights failed within warranty period. Company reacted quickly and offered replacement which we have yet to receive.
Lights were typical Chinese quality. Lenses kept in place by gravity etc but do the job when they work.
July 30, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that one of the lights developed an issue during the warranty period. We appreciate you letting us know, and we’re glad that our customer service team was able to respond quickly and arrange a replacement for you.
We understand that waiting for a replacement can be frustrating, and we apologize for any delay. We will continue to follow up on the shipment to ensure it reaches you as soon as possible.
Regarding the product quality, we appreciate your honest comments. We are always working with our suppliers to improve product design, materials, and quality control to provide better products and experiences for our customers.
Thank you again for your understanding and for giving us the opportunity to resolve the issue. We hope the replacement arrives soon and that you can continue enjoying your lights.
Best regards
Lovely Company. Needs Improvement
Excellent service and quick replies but sadly we had to return a ceiling light for a refund because my electrician did not find the light to be certified to UK standards so he could not fit it, also part of it was broken. We found it to be overpriced for the quality because it looked solid in the photos but on arrival it was a cheaper made product. Beautiful indeed but they need to drop the prices and check the UK standards so the product meets the value and safety more accurately. They also need to give more details on the product as we thought our LED light was a magnetic replacable strip but it was fixed in so we would have to replace the entire light if it stopped working. It's a lovely company so I do hope my review helps them improve.
July 26, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you very much for taking the time to leave us your detailed feedback and for sharing your experience.
We’re pleased to hear that you were happy with our customer service and quick responses. We always aim to provide helpful and timely support to our customers.
We’re sorry to hear that the ceiling light did not meet your expectations and that you had concerns regarding the installation and product details. We appreciate your electrician’s feedback and will continue reviewing our product information to make sure specifications, installation requirements, and features are communicated as clearly as possible.
We also appreciate your comments regarding product quality and pricing. Customer feedback is very important to us, and we will share your suggestions with our team to help us improve our products and service.
Thank you again for your kind words and constructive feedback. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards,
Do not trust this company
We ordered 8 lights on 7th June. Order LPUK39067. We are still waiting
They tell us to contact the couriers as it’s our responsibility to chase deliveries (lies). We contacted the couriers and were told the missing items had been returned to sender. Lamps modern told us that they had been delivered and signed for (obviously not thinking that we’d ask for proof) so this turned out to be another lie. Then sent us photos (thanks for the photos as they prove the items aren’t here). They’ve refused a refund, refused to send replacements, We’ve had to go to our bank to get out money back.
Do not deal with this company.
They are a Chinese company pretending to be in this country. They obviously don’t know we have the Consumer Rights Act 2015 and the Consumer Contract Regulations 2013. We’ve given them a one review because we can’t give a zero
June 7, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you for sharing your feedback. We are sorry to hear about your experience.
We sincerely apologize for the delivery issues and understand how frustrating this situation has been. According to the tracking information available at the time, we worked with the carrier to investigate the shipment and kept you informed of the updates we received.
If a package is confirmed as lost or returned during transit, we are always willing to work with our customers to find an appropriate solution. We regret that this case ultimately resulted in a bank dispute.
We appreciate your feedback and will continue to improve our communication and customer service. If there are any outstanding issues that still need to be resolved, please contact our customer service team and we will be happy to assist.
Best regards,
Reliable company
I've bought a few lamps from Lampsmodern and they are all of good quality. There a so many to choose from it was difficult to know which to pick! One of my lamps was slightly damaged, but after contacting Lampsmodern, they have replied quickly and are sending a replacement. Customer service can't be faulted. I'm glad I paid the small amount for shipping protection. I would definately buy from this company again.
July 27, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you so much for taking the time to share your experience and for leaving us a 5-star review.
We’re delighted to hear that you’ve purchased several lamps from us and have been happy with the quality and selection available. We understand that choosing from so many designs can sometimes be difficult, but we’re glad you found the right pieces for your home.
We’re sorry that one of your lamps arrived slightly damaged, but we’re pleased that our customer service team was able to respond quickly and arrange a replacement for you. Providing reliable support when issues arise is very important to us.
Thank you also for your kind words about our shipping protection service. We truly appreciate your trust and support, and we’re grateful to know you would choose us again.
We look forward to helping you find more beautiful lighting for your home in the future.
Best regards,
Communications were excellent
Things didn’t turn out so well with the lamp I purchased due to a damaged fixture.
The lamp was very nice but I lost a little faith to be happy with a replacement and instead requested a refund.
They apologised for any inconvenience caused and I received a full refund into my account within a few days.
The communications throughout this experience was first class and I never felt at any time that customer satisfaction was not a priority.
July 20, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you very much for taking the time to share your experience and for leaving us a 4-star review.
We’re sorry that the lamp arrived with a damaged fixture and that it did not work out as expected. However, we’re pleased to hear that our communication and support throughout the process met your expectations.
Customer satisfaction is always our priority, and we’re glad that we were able to arrange your refund promptly and keep you informed along the way.
Thank you again for your understanding and for your kind words about our service. We truly appreciate your feedback and hope to have the opportunity to serve you again in the future.
Best regards,
I’m happy with the lamp I purchased
I’m happy with the lamp I purchased, and the customer service team were quick to respond to questions I needed to have answered.
July 24, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We’re delighted to hear that you’re happy with your new lamp and that our customer service team was able to provide quick and helpful responses to your questions.
Your satisfaction is our priority, and we truly appreciate your kind words and support. Thank you for choosing us, and we hope your new lamp brings a beautiful touch to your space.
We look forward to assisting you again in the future.
Best regards,
Really disappointed with this company…
Really disappointed with this company and service as still awaiting the order since 7th of July. Asked to cancel it and issue the refund. They have said one lamp is in transit so can't cancel, another still not dispatched so they can do. Asked to cancel second one. Will see what happens next. How this company can be called under UK if it's Chinese fraudsters.
July 25, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.
We understand your frustration regarding the delivery time. According to our policy, orders that have already been dispatched cannot be cancelled, while items that have not yet been shipped can be cancelled upon request.
We also provide our estimated processing and shipping times on our website before purchase. As an international retailer with an overseas warehouse network, some orders may require a longer delivery time.
We regret that your experience did not meet your expectations and appreciate your feedback. If there are any outstanding issues with your order, please contact our customer service team and we will be happy to assist.
Best regards,
Great customer service
I had a great experience with their customer service, they responded promptly to all the queries I had and were very helpful. The lamp I ordered arrived quicker than expected and it was packed with care. Thank you!
July 24, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you had a great experience with our customer service team. Providing prompt, helpful, and friendly support is something we always strive for, and we’re pleased that we were able to assist you with your questions.
We’re also happy to hear that your lamp arrived sooner than expected and was safely packaged. Your satisfaction means a lot to us, and we truly appreciate your support.
Thank you again for choosing us. We hope you enjoy your new lamp and look forward to serving you again in the future.
Best regards,
Return
I ordered items from the website and place the order twice accidentally
I kept one order not needed to return the other order.
This was then I realized it was oversees and at my own cost.
After some discussions with the site I managed to come to an agreement with them for a resolve.
July 23, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you for taking the time to share your feedback.
We’re glad that we were able to communicate with you and reach a suitable solution regarding the duplicate order. We understand that accidental duplicate purchases can happen, and we always aim to work with our customers to find the best possible resolution.
We appreciate your patience and understanding throughout the process. Thank you for choosing us, and we hope you enjoy the items you decided to keep.
Best regards,
Ordered 4 lights and they came ok after…
Ordered 4 lights and they came ok after about 10 days , the lights wasn’t for me so I emailed and sent back and got a refund back , good communication back and quick to respond to emails
July 23, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We’re glad to hear that your order arrived safely and that our team was able to assist you with the return process smoothly. We’re also pleased that you found our communication helpful and our responses timely.
Providing clear communication and helpful customer support is very important to us, and we appreciate your positive feedback.
Thank you again for choosing us, and we hope to have the opportunity to assist you again in the future.
Best regards,
Very happy with my new guest room lights
Very happy with the lights I ordered for my guest room, and they compliment the room really well. Arrived well packaged, and happy with quality :)
July 13, 2026
Unprompted review
Reply from Lampsmodern
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We’re delighted to hear that you’re very happy with your new guest room lights and that they complement your space so well. It’s wonderful to know that the lights arrived safely packaged and that you’re pleased with the quality.
Your satisfaction means a lot to us, and we truly appreciate your support and kind feedback.
Thank you again for choosing us. We hope your new lights continue to bring a beautiful touch to your home.
Best regards,
Order what l thought where to nice size…
Order what l thought where to nice size lights, took a few weeks to come, chased once and received a reply in 24 hrs. Lights received, well packed, but so much smaller than expected. Asked to return and offered to keep and receive % back, would have cost to much to return. Money in bank within 48hours. Don’t think l will use again.
July 18, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for taking the time to share your feedback.
We’re glad to hear that your lights arrived safely, were well packed, and that our team was able to respond to your inquiry and process the refund promptly.
We’re sorry that the size of the lights was not what you expected. We always provide product dimensions on our website to help customers choose the right item, but we understand that visual expectations can sometimes differ from the actual size.
We appreciate your feedback and will continue working to improve our product information and customer experience. Thank you again for giving us the opportunity to assist you.
Best regards,
I ordered 9 long LED lights for our…
I ordered 9 long LED lights for our rear garden. They are beautiful lights though unfortunately two of them arrived as cold white not warm white. However the situation was resolved quickly by Lamps Modern and the correct replacements were then sent within 10 days. Overall really happy and hope the lights stand the test of time. thank you.
July 1, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for taking the time to leave us a 5-star review.
We’re delighted to hear that you are happy with your LED garden lights and that they have added a beautiful touch to your outdoor space. We’re sorry that two lights arrived with the incorrect colour temperature, but we’re pleased that our team was able to resolve the issue quickly and arrange the correct replacements for you.
Providing a smooth aftercare experience is very important to us, and we truly appreciate your patience and understanding while we resolved this.
Thank you again for choosing Lamps Modern. We hope your garden lights continue to bring you enjoyment for many years to come.
Best regards,
We didn't read many reviews ,however we…
We didn't read many reviews ,however we were happy with our purchase .It has since failed but customer service have offered a replacement part even though it's outside the 1 yr warranty.
July 16, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you very much for taking the time to share your feedback and for leaving us a 4-star review.
We’re pleased to hear that you were happy with your purchase, and we’re glad our customer service team was able to assist you by offering a replacement part, even though the item was outside the 1-year warranty period.
Providing helpful aftercare support is very important to us, and we always try our best to find a suitable solution for our customers.
Thank you again for your support and valuable feedback. We hope you continue to enjoy your product.
Best regards,
Beware returns need to go to China at your cost! Misleading website.
BEWARE this company appears to be based in the UK. It isnt it is in CHINA. I waited weeks for a ceiling lamp & when it arrived it was VERY poor quality I asked to return for a refund they have an address in China....to be sent at my cost & the refund given when the item arrived!!! Nowhere on the website is this made clear in the returns info. VERY misleading. I would have given no stars had that been possible. AVOID at all costs! Wish I had read the reviews first!
July 13, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.
We would like to clarify that we are transparent about our return process and provide return instructions to customers when a return request is submitted. As an international retailer, our products are fulfilled through our overseas warehouse network, which allows us to offer a wider range of designs and competitive pricing to customers worldwide.
We are sorry that the lamp did not meet your expectations. We understand that product quality and expectations are very important, and we always aim to provide accurate product information and support our customers throughout the order process.
Regarding returns, our policy states that for returns due to personal preference or a change of mind, the customer is responsible for the return shipping costs. If an item arrives damaged, defective, or there is an error on our part, we will review the situation and provide appropriate assistance.
We regret that your experience did not meet your expectations and would appreciate the opportunity to look into your case further. Please feel free to contact our customer service team with your order details so we can assist you.
Best regards,
Stay off - Looks like everything is shipped from China
Stay off. Looks like a front end for Temu or some Chinese vendor. Ordered 2 lights around 10 days back. It shows dispatched and there is no TRACKING NUMBER available till now. I told them to cancel the order, but they can't because it is SHIPPED(god knows from where). Suggest using local stores like B&Q or known ones like Victoria Plumbing or even Amazon. I think they ship from China, what I don't understand is why not being honest and say that this is shipped from outside UK and it will take 2-3 weeks.
July 14, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback. We are sorry to hear that you were unhappy with your experience.
We would like to clarify that our delivery information and shipping arrangements are outlined on our website. We provide estimated processing and delivery times before customers place an order, and we also provide tracking information once it becomes available from the carrier.
Regarding your cancellation request, our policy states that orders cannot be cancelled once they have already been dispatched. This is because the shipment has entered the delivery process and cannot be stopped or recalled at that stage.
We understand that waiting for an international shipment can be frustrating, and we are sorry for any inconvenience caused. We always aim to keep customers informed throughout the process and provide support with any delivery questions or concerns.
We appreciate your feedback and will continue working to improve our communication and customer experience.
If you would like us to review your specific order status, please contact our customer service team with your order details, and we will be happy to assist.
Best regards,
So I ordered lamps to the value of £287…
So I ordered lamps to the value of £287 paid 30.6.26 had no advice from them. They masquerade as a UK company in fact they are based in China and are dishonest to say the least. They also hide under the banner of Shop to advise delivery but are not listed as providers. I have instructed my bank to refund my money non delivery no advice shady misleading UK banner. Please avoid this company at all costs £287 is a lot of money to give a sham Chinese company they must be delighted to have so many gullible UK customers paying money for non existent goods AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
AFTER ALMOST A MONTH THE LAMPS ARRIVED AND ONE IS SMASHED TO BITS NO RESOLUTION WHAT A SHAMLES LAMPS MODEN ARE!! NO THE ELECTEICIAN HAS PUT THREE UP AND ONE IS MISSING UTTER SHAMBLES !!!
June 30, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience.
We would like to clarify that we are not trying to mislead our customers regarding our business operations. Our website provides information about our delivery times, order processing, and shipping arrangements before an order is placed. We are an international retailer with an overseas warehouse network, allowing us to offer a wide selection of lighting products to customers in different regions.
We are sorry that you have not received the level of communication you expected. We always aim to keep customers updated throughout the order process, and tracking information is provided once it becomes available from the carrier.
Regarding your payment dispute, once a chargeback has been initiated through a bank or payment provider, the funds are placed under their review process, and we are required to follow the outcome of that process.
We understand that delays and uncertainty can be frustrating, especially for a higher-value order. We would appreciate the opportunity to investigate your order and provide assistance. Please contact our customer service team with your order details so we can review the situation further.
Best regards,
Very Poor Quality Product, Customer Sevice and Long Delivery Times
I had placed an order with Lampsmodern.co.uk on the 6th June 2026 for the Minimalism Round Led Ceiling Light (SKU: CL0110GD3702S_45w_UK), and after weeks of chasing, it arrived on the 30th June 2026 in battered packaging and a broken light cover lense. In addition, the overall quality of the product was extremely poor and looked nothing like the images on the Lampsmodern.co.uk website. It's definitely false advertising!
Lampsmodern.co.uk did respond with the lead times for their handling and shipping as 3-7 working days and 7-12 working days respectively, which was not made clear at the time of placing my order.
I have since received a refund after deductions for shipping and the protection cover, which is not acceptable, and have now incurred further expenses due to this set back delaying my renovation with additional Electrician fees. I had noted this to Lampsmodern.co.uk multiple times and had no response or compensation.
Please avoid Lampsmodern.co.uk to save being disappointed.
June 30, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We sincerely apologize that the light arrived with damaged packaging and a broken cover lens. We understand how frustrating this must have been, especially when you are working on a renovation project and facing additional scheduling pressures.
We would like to clarify that our product images, specifications, and delivery information are provided on our website to help customers make an informed decision before placing an order. Our processing and shipping times are also listed as part of our delivery information. As an international retailer, delivery times may vary depending on the product and shipping process.
Regarding the refund, we processed it according to our return and refund policy. Shipping fees and optional protection services are handled according to the terms agreed at the time of purchase. We always aim to resolve product issues fairly and provide assistance when items arrive damaged or defective.
We are sorry that the product did not meet your expectations and regret the inconvenience caused to your renovation schedule. We appreciate your feedback regarding the packaging, product expectations, and communication experience, and we will continue working to improve our service.
We would welcome the opportunity to review your case further and address any outstanding concerns. Please feel free to contact our customer service team with your order details.
Best regards,
Very poor quality light for kitchen…
Very poor quality light for kitchen ceiling certainly wont be buying anything else from them again , says its modernlights uk but the company is chinese it took 2 week to get it , its going in the bin and im going to buy another from somewhere else
July 5, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for your feedback. We’re sorry to hear that the light did not meet your expectations.
We would like to clarify that we are an international retailer with an overseas warehouse network, and our delivery information is provided on our website before purchase. We regret that the product was not suitable for your kitchen and that your experience did not meet your expectations.
We appreciate your feedback and will continue working to improve our products and service.
Best regards,
BEWARE
BEWARE. No where on the website does it say returns cost is to be met by the customer. When you do want to return it’s to CHINA.
Website leads you to believe this is a UK based company. It is clearly not.
Do not be fooled by their 4.8-5 satisfaction rating. It’s all a lie.
July 1, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback. We are sorry to hear that you were unhappy with your experience.
We would like to clarify that our return policy and shipping information are available on our website. For returns due to personal preference or a change of mind, the return shipping cost is the responsibility of the customer. If an item is faulty, damaged, or there is an error on our part, we will review the case and provide appropriate assistance.
We regret if this was not clear and appreciate your feedback regarding communication.
We take all customer reviews seriously and are committed to providing genuine products and support to every customer.
Best regards,
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