All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
708 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Wish I had read these reviews before…
Wish I had read these reviews before ordering 😕 never received email with order number, couldn't track and one it arrived it had mark on it, request refund they asked for order number which I didn't have, send screenshot of my transaction from bank heard nothing back avoid at all costs, quality is bad and they are not cheap
May 19, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
We are sorry to hear that your shopping experience did not meet your expectations.
In some cases, order confirmation emails may be filtered into spam or junk folders, which can make it difficult to locate the order number. We also appreciate you providing the bank transaction screenshot so we could try to identify the order details for you.
Regarding the mark on the product, this may have occurred during transportation, and we apologize for the inconvenience caused. We regret if there was any delay in communication during the refund process.
Your feedback about product quality, tracking, and customer service is important to us, and we will continue improving these areas moving forward.
Best regards,
Customer Service Team
Terrible product and customer service
Poor product, not working.
Terrible customer service, refusing to accept the product is faulty.
Avoid at all costs!!
May 19, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
We are sorry to hear that you are dissatisfied with the product and our service.
We do not intentionally refuse to acknowledge product issues. In many cases, our support team will first try to understand the exact fault and request photos or videos so we can determine the most appropriate solution, such as troubleshooting assistance, replacement parts, replacement products, or a refund arrangement where applicable.
We regret that this process caused frustration for you and appreciate your feedback. Your comments will be shared with our customer service team to help improve future support experiences.
Best regards,
Customer Service Team
The light is very beautiful looks…
The light is very beautiful looks elegant and classy!
May 15, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Lampsmodern Customer Support Team
Aluminium LED Linear Ceiling Light
We bought an Aluminium LED Linear ceiling light for our conservatory. It was easy to install and looks really modern.
We bought the smaller version but it gives off a considerable amount of light.
It can be adjusted by the Remote Control supplied. We are really pleased with out purchase and the support from them. 🤩
May 4, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support. It’s always our pleasure to serve you.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Lampsmodern Customer Support Team
– Unsafe Product
The product is extremely unsafe. The instructions are incorrect, parts are missing, and I am very concerned that it may be dangerous if installed. I do not feel comfortable using this product at all, as it may pose a serious risk (including potential electrical hazard).
Due to these issues:
* The item is not as described
* It is incomplete
* It is unsafe to use
May 1, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for your feedback. Please rest assured that all of our lamps undergo safety testing before leaving the factory, so they are safe to use when installed correctly.
Regarding the instruction manual, it is possible that the warehouse accidentally included the wrong version. We sincerely apologize for this inconvenience. If you email us, we will provide you with the correct installation instructions as soon as possible.
Kind regards
Worst company I've ever dealt with
Worst company I've ever dealt with
They call them selfs lamps modern uk when I fact they and lamps in china , and you won't get it in the timeframe
Load of crap do not use this company
April 30, 2026
Unprompted review
Reply from Lampsmodern
Hello,
We are sorry to hear that you are unhappy with your experience. Our shipping policy and estimated delivery timeframe are clearly stated on our website before purchase.
If the delivery timeframe was not acceptable, orders can be cancelled directly within 24 hours of placing the order.
Kind regards
I'm impressed
Have to say, I've been impressed. We've bought twice from this company. Delivery took around two weeks for each order. The first order was for our living room, it was perfect, very good quality. After that we ordered a further 3 hall lights. 2 of the lights arrived, so I emailed Customer Service to ask about the 3rd light. They replied to let me know the 3rd light was still with the Post Office and would be delivered the next day, which it was. The first 2 lights were perfect, again, good quality. The 3rd light had a manufacturing fault that affected the pattern of the glass,unfortunately. I took photos, sent them to Customer Services and they emailed the next day to let me know they'd arranged for a replacement to be delivered. Perhaps not everyone's experience, but mines has been very positive.
April 29, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support. It’s always our pleasure to serve you.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Lampsmodern Customer Support Team
Excellent customer service.
I bought two lights from this company in August 2024. One of them failed in April 2026.
Despite being out of the 1 year warranty they replaced my light.
They were extremely helpful and responded to my problem within an hour of my email and replaced the light incredibly quickly. Great customer service.
April 24, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support. It’s always our pleasure to serve you.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Customer Support Team
Very satisfied customer
I placed my order which arrived on time,the company kept me informed of every step of the delivery.My 4 lights are absolutely beautiful, exactly as I hoped they would look and are of very good quality and good value for money . Overall I found Lampsmodern excellent to deal with and I would definetly buy fromthem again
March 26, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for taking the time to share your feedback.
We are delighted to know that your order arrived on time, and most importantly, we are very pleased that you are so happy with the four lights you received.
Your praise means a lot to us. We are so glad you had a pleasant shopping experience at LampsModern and look forward to serving you again in the future.
Thank you again for your support and for choosing LampsModernUK.
Sincerely,
Lampsmodern
Beware!
Ordered some outside lights. Website said they were rated IP 65 meaning water resistant. They had absolutely no seal on them at all so not water resistant in the slightest. 3 electricians told me the wiring was dodgy and they wouldn't fit due to safety. Had English stickers slapped on top of chinese ones. Tried to send back for refund and they kept trying to get me to keep them for a 10% discount. When I was adamant I wanted to return them for a refund they told me to post them that a Chinese address at my cost!
Genuine review, please don't shop here, total waste of money, proper scam.
April 24, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were disappointed with your order and the experience you had.
We understand your concerns regarding the product specification and safety, and we sincerely regret the frustration this has caused. We also apologize if our previous return options did not meet your expectations.
Your feedback has been noted and will be reviewed internally with our product and support teams so we can improve both our product information and customer service experience.
We appreciate you bringing this to our attention.
Kind regards
Excellent customer service
Excellent customer service. Kept informed of delivery dates. Package arrived on time. Thank you
April 22, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support. It’s always our pleasure to serve you.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Lampsmodern Customer Support Team
DO NOT TRUST
DO NOT TRUST!
These are con artists! They sent me a light that’s nothing close to the photo and now they have told me I have to pay £30 delivery back to china for a £40 light. The light isn’t up to U.K. standards too! So it could be a fire risk.
April 1, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your message.
Please send us your order number so we can review this for you. We do not supply lights that are completely different from the product images shown, and we would like the opportunity to check exactly what was received.
We can also provide the relevant product certification details for your reference.
Once we have your order number, we’ll investigate this further and assist you accordingly.
Kind regards
Excellent lighting emporium
Excellent company, great product, a tiny problem occurred and it was dealt with speedily and satisfactorily, their reply’s were speedily undertaken, no problem at all
April 24, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support. It’s always our pleasure to serve you.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Lampsmodern Customer Support Team
Long delivery time
Would have bee5 stars but for the delivery time. The service from the team was excellent answered all questions about the delivery.
April 23, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your feedback.
We’re glad to hear that you found our team helpful and that your questions about the delivery were answered promptly. We do apologize that the delivery time affected your overall experience, and we appreciate your understanding.
Your comments are valuable to us, and we will continue to work on improving our delivery processes to make future experiences even better.
Kind regards
Beautiful modern hallway and landing lights
I bought two Acrylic Round LED Ceiling Light For Hallway Entrance and they are lovely, very modern and delivery was good. My experience with Lampsmodern has been very positive
February 16, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for your reply and support. It’s always our pleasure to serve you.
If you have any questions or need assistance, please don’t hesitate to contact us—we’re here to help and ensure everything is resolved smoothly.
Thanks again for choosing us!
Best regards,
Lampsmodern Customer Support Team
Absolutely unacceptable service.
Absolutely unacceptable service.
We placed an order for two lamps: the Nordic Multi-Head Designer Long Glass Island Lamp and the Modern 1-Light Hallway Flush Mount Ceiling Light. Our order number is LPUK36577. We only received the ceiling light. We were then informed by Evri that the other lamp was lost in transit.
Since then, we have repeatedly tried to contact Lampsmodern to resolve this issue, request a replacement or refund, or even get a basic response. We have received absolutely no reply whatsoever.
This level of customer service is shocking. When something goes wrong with delivery, the bare minimum expectation is communication and support. Instead, we are being completely ignored.
We have paid for a product we never received and are now left with no resolution, no communication, and no support.
At this point, if this is not resolved immediately, I will have no choice but to contact my bank and report this as a suspected fraudulent transaction / scam and request a chargeback.
I would strongly advise others to think twice before ordering from this company. If anything goes wrong with your order, you are on your own.
Edit after reply; Your reply saying you are “also a victim” is honestly unacceptable.
Under the Consumer Rights Act 2015, the responsibility is entirely yours until the item is delivered to me. I did not receive my order. End of story.
I have already shared written confirmation from Evri clearly stating that THEY lost the parcel during delivery. So this is not even a question — the item is lost before it ever reached me.
What you do with your courier is your problem, not mine. I paid YOU, not Evri.
Instead of taking responsibility, you are trying to shift blame and delay a proper resolution, which is extremely unprofessional.
At this point, I expect either a full refund or a replacement immediately. If this continues, I will escalate this through my bank and report it as a scam
April 20, 2026
Unprompted review
Reply from Lampsmodern
Hello,
First of all, we sincerely apologize for not being able to reply to your previous emails promptly. Please rest assured that we promise to reply to all new emails within 24 hours.
Regarding your order, our system shows that your package is not lost. The package is currently awaiting delivery by the courier. Please keep an eye on your delivery address in the next few days to avoid any problems. We had previously shared the tracking number with your husband.
Furthermore, we would like to emphasize that if the courier company (Evri) did indeed lose the package, this is entirely a logistical issue and has nothing to do with us. You should complain to them, not to us, as we are also victims.
Thank you for your understanding.
Sincerely,
LampsModern
Not as bad as some of the reviews…
Like a lot of people, I thought this company was UK based. From looking at customer views and photos on their website I felt happy purchasing from them. However, after no updates on my shipment I looked further into this website/trust pilot and realised that they shipped from China and a lot of people were having repeat electrical problems, no responses, no refunds etc. I instantly got in touch with them to cancel my order as I hadn’t got notification it was shipped. They told me that my items had already been shipped so they couldn’t cancel my order. I tried to refuse my parcels with Royal Mail but they missed my sign to refuse package on one of my items however, they saw my sign when trying to deliver my second item which was refused to return to sender (it was one order but split into two packages due to weight I imagine?). I got in touch with LampsModernUK and they offered me a 20% discount to keep my items but they did also give me the return address which we did have to pay postage for to return to China. So although there has been a lot of bad reviews saying that they have had no responses from the company, they never offered them a full refund, I’d have to disagree as they had good contact with me since I messaged and fully refunded me for both of my items. The only reason why I haven’t given five stars is because I do believe it is misleading that they are UK based, and ship from China and therefore it will be expensive to return items.
March 21, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your experience with us. We really appreciate your detailed feedback.
We’re glad to hear that our team was able to communicate with you effectively and provide a resolution that worked for you, including the refund for your items. We also take your point about shipping origin and return costs seriously and will consider ways to make this clearer for our customers in the future.
Your input helps us improve, and we truly value your support. Thank you again for giving us the opportunity to address your concerns.
Kind regards,
LampsModernUK
Great light
Great light. Very bright perfect for the kitchen. Super fast communication with company.
April 13, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words!
We also appreciate your positive feedback on our communication—it really motivates our team to keep providing the best service possible.
Kind regards,
Customer Service Team
Customer service very poor
Customer service very poor , struggle to get a reply to get a refund on items that take too long to deliver. Tracking numbers don’t work , and apparently have changed carrier which has made delays , no phone number either , reviews on site seem okay , but here are bad , I would pay a bit more and go elsewhere , as can’t even contact them to refund me or update me
April 9, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating the delays and tracking updates can be, especially with the recent courier change which has affected delivery times. We sincerely apologize for the inconvenience caused.
Please rest assured that we are here to help. If you would like to proceed with a refund or need an update on your order, please reply with your order number and we will prioritise your case and assist you as quickly as possible.
Your feedback is important to us, and we are continuously working to improve our service.
Kind regards,
Customer Service Team
Avoid.
Item arrived damaged and was supposedly IP66 rated however no signs of any waterproofing to the light.
Customer service non-existence. Was told to dispose of the light and they'd issue a refund which i'm still waiting for. Would not use.
It's been two weeks and still no sign of a refund.
April 8, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your message.
We would also like to kindly inform you that once a refund is processed, it may take a few working days to appear in your account. This timing depends on your bank’s processing speed.
Kind regards,
Customer Service Team
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