The measurement that they said they would send was shorter than advertised. I’ve been trying to get a response from the company but to no avail. I have sent numerous emails and have got nothing back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The items purchased were described in detail on the listing including one critical dimension that other sellers ignored. Whilst the cost per unit was higher than I was comfortable with, this was the o... See more
Have bought before from Lancashire Lighting, but still checked for competitive price. It turns out they were the cheapest for this item, so I ordered from them again. The two lights ordered were well... See more
Ordered a light on the basis it was in stock. Didn't arrive after 10 days so tried to chase by email, chat and phone. No response so cancelled order by email. Lights arrived a week later! Emailed cu... See more
Company details
Written by the company
Welcome to Lancashire Lighting, your one stop online lighting megastore bringing you high quality lighting at discounted prices. We are one of the most well-known and reputable lighting wholesalers in the UK. We are a small family-run business who operate on a national scale. You will find a wide selection of products for the home and garden all at discounted prices. For the past 70 years we have been supplying lighting to high-street retailers and the general public. We have accounts with all leading lighting manufacturers such as: Inspired Lighting, Dar, Diyas, Mantra, Searchlight, Eglo, Endon, Philips plus many more.
Contact info
2.8
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good to have an efficient service, not always the case these days
Quick and efficient service, good price and quality lights
February 12, 2025
My apologies as I ordered the incorrect…
My apologies as I ordered the incorrect battery for the vacuum cleaner.
February 5, 2025
No stars for Lancaster lightingIf I could I would give no stars I paid…
If I could I would give no stars I paid for a light fitting almost 3 weeks ago no contract from them whatsoever emails ignored phone calls only to get a recorded message they have totally ingnored me
I have now taken out a payment dispute and to my knowledge they are ignoring them too
I will eventually get my money refunded awful company
EVENTUALLY you reply on this website your correct it did eventually turn up and I closed the case to date no email no response from this company at all still I would give no stars your customer service is non existent
“your second reply arrogance speaks for itself”
January 21, 2025
Reply from Lancashire Lighting
Thank you for your review. However, according to our tracking information, the package was delivered and signed for by you. Could you please confirm if this is not the case?
https://www.parcelforce.com/track-trace?trackNumber=PBCC0253279001
Perfect! glad you received your delivery, that's all that matters! All the best!
Very speedy delivery.
January 8, 2025
Great customer service nothing was to…
Great customer service nothing was to much trouble
January 14, 2025
Not yet received
January 11, 2025
Purchased a bedside lamp from them a…
Purchased a bedside lamp from them a while back o lying to find the seams fromt he lamp shade were unravelling. After much back and forth this company refused to refund me. They seemly only care about money. Don't trust them!
January 10, 2024
Unprompted review
Spiral light bulbs
Found product I wanted with no problems.
Package arrived on time with good packaging.
December 27, 2024
Advised by member of what staff to buy…
Advised by member of what staff to buy and he nailed it. Perfect, thank you.
December 20, 2024
Still haven’t received my item
Still haven’t received my item. Paid for next working day delivery. It is Xmas time so I did expect a delay. Some correspondence as to timings would be helpful.
December 19, 2024
I ordered a Philips Living Colours…
I ordered a Philips Living Colours Princess light which arrived today. I am very pleased with it. Exactly as Lancashire Lighting described it. Great lighting company for unusual finds.
December 13, 2024
Unprompted review
Black pleated lampshades
The whole process was straight forward, was informed of delivery and arrived well packaged.
December 9, 2024
Wall lights looking great after fitting.
Super fast delivery and the wall lamps were really well packaged and boxed to ensure safe delivery.
Looking lovely fitted to the chimney breast.
November 30, 2024
I needed 2 replacement crystal for my…
I needed 2 replacement crystal for my chandler best price on the net and they let you purchase what you need. Good delivery.
November 22, 2024
Unprompted review
Prompt service and good communication.
November 10, 2024
Frustrated & Exhausted
My reason for this review is that after receiving scratched items, I requested a refund. 3 emails and 3 calls later, still no confirmation of pick up. However, I keep getting emails to review them, so here is my review until they arrange for a collection.
Update:
Item picked up with no collection email or slip, no refund yet.
After so many emails and calls, I definitely regret my purchase with this company, to say the least
November 10, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.