This company doesn't deliver - their website is gone - they had a campaign on Kickstarter, but no reply on any message - this looks like a big scam and fraud
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See what reviewers are saying
Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo pla... See more
My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses. Side note: I own a pair of Paris Havana Sungl... See more
I absolutely love this brand! The design is super cool and unique, making it stand out from the crowd. It's incredibly simple and easy to wear, which adds to its appeal. The quality is amazing, exceed... See more
Company details
Information provided by various external sources
The first luxury glasses combining the finest materials and design with the most advanced technology
Contact info
United States
- support@lanceglasses.com
- lanceglasses.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These are stylish glasses
These are stylish glasses. Because they ask for precise measurements between the pupils, it is the first time that I am wearing glasses that fit well and wear well. I feel like these glasses were custom made for me. I ordered three pairs before. And I just put in an order for two more pairs.
Already 2 orders and still really happy…
Already 2 orders and still really happy with my purchases. My Glasses Lances accompany me every day from my office to the sports field. My 3rd pair is already on the way to enjoy the sun this summer with style and protection.
Great Experience for me!
Great Experience for me!! As I read the last reviews here, some of us had issues . Don’t forget we support a company through Crowdfunding and by experience we need to be a little indulgent ... I m sure they will do great in future. Looking forward to it !
Poor customer service and overpriced
Bought a year ago (at least) to support them getting started and still havenn't received my glasses nor a response to the three mails I have written them.
Poor customer service and overpriced products
Contribution ID: 2638

Reply from Lance Glasses
I love my glasses
I love my glasses , great product & services ! Definitely recommend !
Great product!
Great product, waited a bit longer than for my usual online purchases but I m glad I crowdfunded this startup! Any eshop project ?
Design and feeling of a 600$ pair of glasses
The design and general feeling is making you think you have a 600$ pair of brand glasses. I love the whole concept.
Great glasses
Great glasses! Fantastic service. I'm very tempted to buy another pair
Excellent product
Excellent product, ordered 4 pairs myself. Customer service is good too. Would definitely recommend Lance.
I am so happy & satisfy with my…
I am so happy & satisfy with my received glasses :)
Cant get a prescription right
Cant get a prescription right to save their lives (sent me out THREE different sets of lenses and all were wrong prescription.) Dont take the chance since they will not refund your purchase if incorrect so now i have a nice empty pair of frames I cant do anything with.

Reply from Lance Glasses
Been waiting 2 years for nothing
Been waiting 2 years for nothing. Had several agents blaming the original setup , me filling in wrong addresses they sent me. Couldn’t find my order. I sent them receipt of my payment. The list goes on. For the last several months I’m asking for a refund. They’ve gone silent. They’re probably blaming Corona. Terrible experience.

Reply from Lance Glasses
Been waiting over a year. Stay away
Been waiting over a year now for my glasses to arrive, not counting the months since I've backed and waited for the shipping to start (January 2019). It arrived wrong prescription, and then sent an uncut lenses, and again wrong prescription. 3 times wrong prescription, which then I was accused of filling the survey wrong, until they found the mistake on their end. After they found the mistake on their end, it took them 2 month to admit that there is another problem in the factory (which at first they said it will be in France, but they decided to use the Chinese factory, obviously) after that problem was fixed, I was promised to get another replacement lenses which I've been waiting for since December. Really disappointed and want my money back, which won't happen. Stay away. The chances something will fail are so high it's not worth the risk

Reply from Lance Glasses
I am happy with the product.
POOR QUALITY
Nice design. Poor (but very poor) quality. I regret my purchase.

Reply from Lance Glasses
It took forever to receive my glasses…
It took forever to receive my glasses and the frame wasn’t properly done. The branch were loose and it took forever to get authorizes to get a replacement frame.
Now after 6 months I am still waiting for that frame so next time I will buy locally
Great Looking pair of glasses!
the glasses fit well, the prescription was spot on, and the style is great.
Love the frames and lenses
Love the frames and lenses. Many drops but no damage and fit well.
Great product, but...
Got my glasses from the Kickstarter campaign fairly quickly. I honestly love them and have had zero issues with them. I haven't had any experience with customer service though and so I'm going with 4 stars out of solidarity to all the folks who have run into issues with Lance :/
too heavy on the nose
too heavy on the nose. feels bulky. outdated frames.
the only good thing are the lenses.
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