Land Estates Reviews 

278
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Landestates provided the full management service for 1st year and then i requested them to stop providing the service for 2nd year. However they charged further 8% of annual rent and they taken large... See more

Rated 1 out of 5 stars

Land Estate will do anything just to get your money. They don't care about the tenants or landlord and certainly lack in communication. There is no transparency and I was given incorrect information,... See more

Rated 1 out of 5 stars

Tenants beware - They charge 65% of rent when you terminate the agreement using the break clause. As per the tenant act, they are not supposed to charge it but they still charge it. They are also n... See more

Rated 5 out of 5 stars

Land Estates with Donna as lead sales rep have been nothing but excellent in progressing the sale of my property (with exchange and completion due in the next few days). Donna has taken care in both... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Sales, Lettings and Management in and around Dartford


Contact info

2.9

Average

TrustScore 3 out of 5

278 reviews

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1-star

No recent history of asking for reviews

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2.9

All reviews

(278)

1 review in the last 12 months

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Rated 2 out of 5 stars

Service is not as it used to be 3 years…

Service is not as it used to be 3 years ago! For the first year their service was good! Gone downhill since covid hit and it’s bad now! As a landlord I’m having to double check everything they are doing!
Service is very poor. I’m hoping the service improves soon!

January 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent,and quick customer service

Excellent,and quick customer service, and very helpful staff working... Our language is not good,but they really helpful, and they offered very nice flat for me. Massive big Thank you ,for all the staff,special for Lewis. Thank you,thank you!!!💗

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Far from satisfactory

Land Estate will do anything just to get your money. They don't care about the tenants or landlord and certainly lack in communication. There is no transparency and I was given incorrect information, very irresponsible. Kim is very pushy and not honest. Not a person I would like to deal with ever again. Don't trust her words, better still avoid using this company altogether.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE FROM LAND ESTATES!

Land Estates are very professional in their dealings. They took on board my needs as a landlord and the calibre of tenants I required for my property. Great communication from the team involved in process from marketing/viewings/signing of contract. I felt reassured and was kept in the loop throughout. The patient nature of the staff meant no query/concern was too small or big for them to address as soon as it was brought to their attention. Thank you to Lewis/Joshua/Kim. To the entire team keep up the good work.

Jennifer

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful.

Very friendly, helpful and experienced staff at Land Estates.
Found me the property I was looking for very quickly at a good price.
It was a very smooth transaction and when we picked up the keys we were given a welcome box full of useful bits.
Highly recommend.

August 30, 2021
Unprompted review
Rated 1 out of 5 stars

i am another agent

i am another agent, and am writing this as we had a tenant enquire about one of our properties, while refencing was going through the prospective tenant told us he had late payment history and was in rent arears, we received the reference back from fcc paragon, the reference stated that there was no AREARS no LATE PAYMENT and the tenant has acted in the correct and proper manor, after calling the office to find out how this reference was given as it was not true, they replied they were aware of the late payment history and also aware that there was still arears but the tenant had agreed to pay it tomorrow, shocking this agent would have given a false reference and our new landlord would have been lead to believe a total different story, the Letting agent also said that it was fine to give a false reference and that they had done nothing wrong, be aware anyone that is looking to use this company for lettings

July 14, 2021
Unprompted review
Land Estates logo

Reply from Land Estates

Thank you for taking the time to write this review. I presume this is from Lisa Howlett, the Director of 2 Let Homes. Firstly, I have to say that the way you conducted yourself over the phone was highly unprofessional and nothing short, from what my staff have described as bordering on hysteria. Each member of my staff who were in the office yesterday and had the misfortune of answering the call to you were screamed at, shouted at and threatened by you. At no point did you even give any of my staff a chance to speak and discuss the matter in a calm and professional manner. You also, threatened to come to our office. I do not understand what you proposed to gain from your visit. The tenant was not in rent arrears when the request for reference was received and that is all I will be saying on that point. I would also like to mention that none of my staff, especially my Lettings and Compliance Manager would dream of saying that it is “fine” to give a false reference. What you have indicated above is completely untrue.

I am confident in my team, the reviews below and on Google confirm that I have professional, calm and highly skilled staff. I can also confirm that I have read the reviews for 2 Let Homes on All Agents and can say that having read them, I have no doubt that my staff have been truthful in their account of events yesterday whilst dealing with you.

I suggest that if you do want to discuss this matter further, then please email me at donna@landestate.co.uk.

Kind regards
Donna Harris
Branch Manager

Rated 5 out of 5 stars

A massive thank you to Donna & Lewis!

A massive thank you to Donna & Lewis! They have made our entire house purchase process a pleasure and I would happily recommend the Land Estate team to friends and family. They have been there to assist from the very beginning to very the end. They answered every query with a smile and arranged access to the property when necessary. We couldn't be happier with the service!

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service, commited & super friendly

Excellent service from Land Estates. They made our sales so easy . A big thank you to Donna, she guide us in this journey and went extra mile to help us finding the right people to buy our place and supported through all the process of the sales and our purchase as well. LE is  professional, friendly with great  communication.  Super happy for have chosen the right estate agent

April 25, 2021
Unprompted review
Rated 5 out of 5 stars

Very friendly, cheerful and committed.

We just completed a property purchase through Land Estates. The experience was very good from start to finish. Donna was very friendly and always cheerful. She really understanding of our situation. The commitment and concern she showed us in completing the process was amazing.
Thank you for your massive help.

Gashaw

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Lewis kept me and my girl friend updated throughout the process. Very helpful. I will recommend to anyone looking to rent.
Manny and Angie

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Mr Andrei

Hello, a very good agency with some nice people! including Mr. Lewis helped me with everything I needed. Thanks

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional approach.So looking…

Very professional approach.So looking forward to work with Land Estates.
Excellent staff who kept us updated through the renting process and understood our needs.
Thank you Lewis !

February 25, 2021
Unprompted review

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