Landlord Certificates Ltd Reviews 

Sufian Ahmed, the engineer, was efficient, friendly and gave good service. Booking process was easy and good value.

Phil Pescud from Landlord Certificates has been completing gas testing for several of my properties in the past 10 years now. He is polite, punctual, professional and completes his task at hand. He provides recommendations if anything needs repairing and best ways of completing the repairs. He will let you know beforehand when attending; this is very helpful because tenants do not have to waste all day waiting for an engineer to attend. Phil is an asset to the company.

Darren Bryan was on time really helpful and efficient! And was very nice at the appointment which always helps :)

Darren Coyle recently did a gas inspection at my flat and I was very pleased with his service. He kept me informed at all times regarding his arrival time and was thorough with the inspection, and I promptly received the gas certificate. I would highly recommend him.

Phil is an excellent engineer in Gas Safety field.His overall knowledge,skill & experience is second to none.He is thorough,meticulous & asset to the company & source of satisfaction for client/landlords/property portfolio owner.Thank you for your good work.

The engineer, Sufian Ahmed, conducted a thorough and highly professional inspection. My tenants were very pleased with the service, and I promptly received the Gas Safe Certificate shortly afterwards. Overall, I am very satisfied with the service provided.

Gokulan Kumar was exceptional! Professional and highly knowledgeable. Just the right person I needed to advise on my boiler. Great service provided. I will highly recommend him.

Great service and good communication throughout

Easy to book. Inspector Naeem Awan was most helpful and efficient, I wish every supplierwas so helpful. Very transparent report issued instantly.

Fast and efficient service. The engineer came at the appointed time and did the inspection thoroughly. He gave me the certificates as soon as he finished the job.

Timely, professional and good energy

Darren Bryan was polite, tidy and efficient

I recently had a gas inspection carried out Landlord Certificates, and I’m very pleased with the service provided. Darren, the engineer was punctual, professional, and knowledgeable. He took the time to explain everything they were doing, which gave me real confidence in the process.

The inspection itself was thorough and efficient, and I appreciated how clean and tidy everything was left afterward. Any questions I had were answered clearly and patiently, without feeling rushed.

Overall, it was a smooth and reassuring experience. I would definitely recommend this service to anyone needing a reliable and professional gas inspection.

Do not use this company in you are a landlord be warned, I paid this company to do an ECP and EICR, firstly the ECP this chap called and said he was stuck in traffic and couldnt make it the property. We just talked on the phone, he asked me a few questions about the flat and then hey presto my grading was changed, no visit, no report nothing. He never attended the property they may as well get a call centre to do the work.

Now for the EICR, enngineer visited the property said I had a couple of advisories to sort out on the certificae, quickly had the work done by my agents contractor provided the certificate of completed work along with supporting photos of before and after work. This was then passed back so I could get an approved certificate as standard procedure in this case and as confirmired by the engineer, I then chased multiple times over a ten day period as I had tenant moving in on a Saturday, they then emailed @ 4.30pm on the day they were meant to move in, saying I had to have another engineer come and retest the work that had already be completed at a cost of another £85. At this point I gave up and will never engage these cowboys again. They are a total disgrace/scam company.

Easy to make appointment with company. Gas man - Gokulan called before appointment, arrived promptly, showed ID. He was friendly. He had to move furniture to check appliances. No problem for him. Gave advise re appliances. He was very efficient and professional. Recommended.

FINAL UPDATE — Resolved

I was contacted by a member of senior management who acknowledged the issue and agreed to a partial refund for the EICR. That’s the outcome I was looking for, and I’m happy to draw a line under it.

That said, looking through other recent reviews, my experience doesn’t appear to be an isolated one — particularly around delays, communication, and initial reluctance to take responsibility.

While I appreciate that this was ultimately resolved, I won’t be using this company again.

For balance, I do want it noted that they did eventually put things right.

Update - response to company's reply:

Thanks for your reply, Andrew, but I need to correct a few points here as this doesn’t reflect what actually happened.

The EICR certificate was not “slightly delayed” or delivered within your stated 3 working days. It was only provided to me nearly two months after the inspection took place.

More importantly, your own email correspondence during April contradicts what you’re now saying publicly. I was explicitly told that the EICR from February was being “looked into”, and at one stage it appeared it may have been lost entirely and would need to be rebooked. I was then told on 10th April that the engineer would be sending it “shortly” — which again confirms it had not been issued previously.

At no point prior to this week did I receive the EICR by email or via your portal.

I’m pleased to now have the certificate, but the timeline and communication fell well below a reasonable standard, particularly given this is a legal requirement for landlords and time-sensitive when managing tenants and property transactions.

I would strongly encourage you to review your internal processes and record-keeping, as well as how issues are communicated to customers.

Happy to update this review if a fair resolution is reached.

FAILED TO DELIVER PROMISED SERVICE - Despite their gas and electricity service engineers attending my property (who were both 100% professional and pleasant), Landlord Certificates have failed to deliver the EICR certificate... it is almost 2 months after I first booked the appointment on the 28th of February and I have had nothing but vague promises and half answers as to where the certificate/report from the technician who attended actually is.

I would not recommend using this company.

Darren carried out a gas boiler and service for me. He was on time and did the job really well. Landlord Certificates handled all the admin and it was very easy to set up.

The service is excellent and professional, it was very clear to us to be explained our equipment. And nicely suggested what we should do next. The inspector also gave us a lot of tips how to maintain the gas appliances. Thanks him for all good work!

Very efficient and quick service

Reliable, quick and good comms.