Landlord Certificates Ltd Reviews 

3,625
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 760 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service provided by the staff, who are often described as polite, punctual, and helpful. Many appreciate the engineers for being thorough, keeping them informed, and offering good advice during inspections. People frequently highlight the excellent customer service and quick response times, noting that certificates are often delivered promptly. However, some customers also noted issues with the booking process, experiencing last-minute cancellations, missed appointments, or multiple reschedules. A few other people also felt that communication from customer service could be slow or unhelpful. Additionally, there were occasional reports of certificates not being delivered as promised or incomplete work, leading to frustration for some.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the professionalism, efficiency,... See more

Staff

Consumers find staff to be positive, consistently praising engineers for their professionalism, punctuality,... See more

Booking process

People report ambiguous experiences with the booking process, with many reviewers finding it easy to book,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the excellent communication,... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more

Rated 5 out of 5 stars

Darren turned up as arranged and on time. Was very quick & efficient with the safety inspection. While servicing the boiler, he recommended a couple of minor works that could help prolong the life of... See more


Company details

  1. Property Maintenance
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Gas Company
  5. Gas Engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,625)

745 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service for a service &certification …

Conrad Marais attended my apartment to do a gas inspection for landlords.
He came back to give the boiler a full service.
He was very efficient & professional . Conrad explained what he had to do in a friendly manor.
Would definitely recommend him !

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Gas inspection

Nice engineer explained everything was clean and tidy. Did not mind going in the loft to service the boiler.
Showed me a few issues that could cause issues in the future which looking at getting fixed.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sufian Ahmed

Sufian Ahmed, the engineer, was efficient, friendly and gave good service. Booking process was easy and good value.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Phil Pescud from Landlord Certificates…

Phil Pescud from Landlord Certificates has been completing gas testing for several of my properties in the past 10 years now. He is polite, punctual, professional and completes his task at hand. He provides recommendations if anything needs repairing and best ways of completing the repairs. He will let you know beforehand when attending; this is very helpful because tenants do not have to waste all day waiting for an engineer to attend. Phil is an asset to the company.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Darren Coyle recently did a gas…

Darren Coyle recently did a gas inspection at my flat and I was very pleased with his service. He kept me informed at all times regarding his arrival time and was thorough with the inspection, and I promptly received the gas certificate. I would highly recommend him.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Phil is an excellent engineer in Gas…

Phil is an excellent engineer in Gas Safety field.His overall knowledge,skill & experience is second to none.He is thorough,meticulous & asset to the company & source of satisfaction for client/landlords/property portfolio owner.Thank you for your good work.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Gas Safe Certificate

The engineer, Sufian Ahmed, conducted a thorough and highly professional inspection. My tenants were very pleased with the service, and I promptly received the Gas Safe Certificate shortly afterwards. Overall, I am very satisfied with the service provided.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Gokulan Kumar was exceptional

Gokulan Kumar was exceptional! Professional and highly knowledgeable. Just the right person I needed to advise on my boiler. Great service provided. I will highly recommend him.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

very helpful inspector

Easy to book. Inspector Naeem Awan was most helpful and efficient, I wish every supplierwas so helpful. Very transparent report issued instantly.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

The inspection was thorough and efficient

I recently had a gas inspection carried out Landlord Certificates, and I’m very pleased with the service provided. Darren, the engineer was punctual, professional, and knowledgeable. He took the time to explain everything they were doing, which gave me real confidence in the process.

The inspection itself was thorough and efficient, and I appreciated how clean and tidy everything was left afterward. Any questions I had were answered clearly and patiently, without feeling rushed.

Overall, it was a smooth and reassuring experience. I would definitely recommend this service to anyone needing a reliable and professional gas inspection.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Use another company for certificates this company is absoutley terrible.

Do not use this company in you are a landlord be warned, I paid this company to do an ECP and EICR, firstly the ECP this chap called and said he was stuck in traffic and couldnt make it the property. We just talked on the phone, he asked me a few questions about the flat and then hey presto my grading was changed, no visit, no report nothing. He never attended the property they may as well get a call centre to do the work.

Now for the EICR, enngineer visited the property said I had a couple of advisories to sort out on the certificae, quickly had the work done by my agents contractor provided the certificate of completed work along with supporting photos of before and after work. This was then passed back so I could get an approved certificate as standard procedure in this case and as confirmired by the engineer, I then chased multiple times over a ten day period as I had tenant moving in on a Saturday, they then emailed @ 4.30pm on the day they were meant to move in, saying I had to have another engineer come and retest the work that had already be completed at a cost of another £85. At this point I gave up and will never engage these cowboys again. They are a total disgrace/scam company.

April 7, 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Peter,

Thank you for taking the time to share your feedback. We sincerely apologise for the experience you've described and regret any frustration caused.

Regarding the EPC assessment, we use a network of trusted contractors across London, and it is concerning to hear about your experience with the assessment carried out without an onsite visit. We take this very seriously, and our quality assurance team will be investigating this matter thoroughly to ensure our standards are upheld.

I understand you spoke with one of our customer service team members this evening and were disappointed that our electrical approved contractor could not sign off the work based solely on photographs provided by a third party. Unfortunately, our contractors are regulated by NICEIC or NAPIT and are committed to maintaining strict safety standards. They are understandably cautious about signing off on a five-year certificate without conducting an onsite inspection, as doing so without verifying the workmanship could risk their license and livelihood.

We apologise if this was not clearly communicated at the time, and for any inconvenience caused by the need for a second visit to complete the certification.

Please be assured that we carry out over 400-500 EICRs each week, and our contractors follow rigorous quality control procedures to ensure compliance and safety for landlords and tenants alike. Signing off on a certificate without an onsite assessment would be considered negligent and could compromise safety.

We regret that we were unable to revisit and complete this process sooner, and we appreciate your understanding that this was not intentional.

We appreciate your feedback as it helps us improve our services. If there is anything further we can do to assist or discuss your concerns directly, please do not hesitate to contact us.

Thank you again for your honesty.
Best regards, Andrew

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