Landmark Global Reviews 6,638

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, citing significant delays, packages being rerouted to incorrect locations, and items not arriving as expected. Customers frequently reported issues with orders, including packages being marked as delivered when they were not, and a lack of updates on tracking information. The customer service was widely criticized for being unresponsive and unhelpful, with many finding it impossible to contact anyone for assistance or resolution. Reviewers also expressed frustration with the inability to get clear information about their packages once they were handed over to local postal services.

What people talk about most

Delivery service

Customers consistently express significant dissatisfaction with the delivery service. Many report issues such... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report significant... See more

Service

Clients share negative opinions on service, with many describing it as terrible and highly unsatisfactory.... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report a complete... See more

Customer communications

Reviewers highlight significant dissatisfaction with contact options. Many consumers report extreme... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered from iHerb for delivery to UK - never had problem before but now they're using Landmark and EVRI the two worse courier companies on the planet and my parcel entered the UK on 21/5 cleared cus... See more

Rated 1 out of 5 stars

Package cleared customs at YVR airport three days ago; no update from Landmark. Their support page at landmarkglobal.com.us:en:customer-support-form (convert colons to slashes) is utter garbage.... See more

Company replied

Rated 1 out of 5 stars

I’m approaching fourth week of waiting, still no updates from these bunch of flakes. My package is stuck somewhere in Europe, under unclear “tendered to international gateway” status, since N... See more

Company replied


Company details

  1. Exporter

Information provided by various external sources

Our international delivery solutions and expert logistics network help you capture new cross-border opportunities.


Contact info

1.2

Bad

TrustScore 1 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Tracking Number

I tried reaching out via the phone number listed on your website but unfortunately did not receive a response.

I’m contacting you regarding an issue with the tracking number provided to me. The tracking has shown no updates for the past three days, with the last status being “Data Received.” I'm starting to get worried and would appreciate any information you can give on the current status of my package and an estimated delivery date.
Thank you.
Tracking Number: LTN367261047

April 24, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
According to the tracking events, your shipment has been delivered on 4/29.
If you did not receive your parcel, please contact the seller to raise a formal inquiry.

Best regards.

Rated 1 out of 5 stars

Absolute disaster

The package is stuck in Belgium since April 7, supposedly ready for dispatch. They provide no way of communication so I can't het more info. I never had such a bad experience with shipping. Judging from other reviews its a normal practice for this company. What a joke.
My tracking number: 520115010930301900210738

April 7, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
Tracking information indicates your shipment was delivered on 4/28. If you did not receive your parcel, please reach out to the seller to raise a formal inquiry.

Best regards.

Rated 1 out of 5 stars

Lost my Eddie Bauer order before they even received it

Place an order from Eddie Bauer on April 2, 2025 and it was shipped on April 5, 2025. Landmark never updated the tracking past “data received”. I was anticipating having my items before I took a trip a few weeks later. Eddie Bauer confirmed they lost my package and thankfully refunded me but I won’t be reordering if they continue to use this shopping service. $200 order just mysteriously goes missing right off the bat..? Feels incredibly disingenuous.

April 5, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
We electronically received the data information in our system on 4/04. However, we did not physically received your parcel at our sorting / processing center.

Best regards.

Rated 1 out of 5 stars

Landmark Global

Landmark Global, Please let me know where is my package no. 520115019331429900241035

I have no information about current status of shipment, the status is not updated

I am looking forward to hearing from you ASAP

Edit: Since 18th April I still don’t have any information about current shipment status, that is rudicoulus! Where is my package?! You as a transport company are obligated to inform the Client about current status of the shipment, not the Seller! Please let me know when I will receive my delivery

April 23, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
Please allow approximately 10 working days for your parcel to arrive from abroad, clear in-country customs and to be dispatched to the final mile carrier. If there has been no updated tracking after the 10 working days, we recommend contacting the seller to raise a formal complaint.

Thank you for your patience and understanding.

Rated 3 out of 5 stars

Shipment Delayed With No Updates

I placed an order with Yesstyle, and on April 12, 2025, the status was updated to “Shipment Ready to Dispatch.” However, it’s now April 23, and there has been no further update or progress. My parcel seems to be stuck with no explanation or estimated delivery time. It’s frustrating not knowing what’s going on, especially after waiting for over a week. I hope this gets resolved soon.

April 23, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
To address the situation, please directly contact the seller/marketplace. Once the inquiry or complaint ticket is raised, the seller will follow up with the relevant logistics partners. In case of any compensation, the logistics partners will process and accept or decline directly to the seller.

Thank you for your kind attention and cooperation.

Rated 1 out of 5 stars

I don’t know who the seller is. I didn’t receive any goods. You know who the seller is so I need you to find out for me.

I received an envelope which was empty apart from a note saying thank you for your order. They took £53 from my bank account. I didn’t order anything from them. My bank will be taking action against them for fraud.
Their reference number is LTN364632552N1.

April 15, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
To address your situation, please directly contact the seller to raise a formal complaint.

Kind regards.

Rated 1 out of 5 stars

I have ordered from NBA store to…

I have ordered from NBA store to Poland. Delivery item left Manchester and was on the way, it made it to Poland. However, it says that 2x attempts to deliver were made and information left. I have NO INFORMATION where to go to collect my parcel. A very poor service with no phone number to contact either, I told NBA store to avoid using for future international shipments. NBA were helpful, they said if no delivery then they will refund or re-ship.

April 14, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
To better assist with your situation, please provide us with the Landmark tracking number starting with LTN followed by 9 digits.

Kind regards.

Rated 1 out of 5 stars

No update since March

No update since March, last one from March 20 "outgoing scan at facility"....

Tracking number: DG30775010759
Carrier tracking number: LTN359726164N1

April 17, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
We are sorry to hear you have yet to receive your shipment. Upon further investigation, there are no additional information about the status of your parcel. At this time we recommend reaching out to the seller to raise a formal complaint.

Kind regards.

Rated 1 out of 5 stars

Worst shipping company ever

Worst shipping company ever. Ordered package on yesstyle and it's been stuck in Belgium since 27th of March. Like why is there so long. The only update I got was 27th and since then nothing. Not gonna order from yesstyle anymore if they use this shipping company. Much better to just order on websites in my country since at least I will get my package.

March 25, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
We apologize for the delivery delay. As of now, there has been no additional information about the status of your shipment.
To address the situation, please directly contact the seller/marketplace. Once the inquiry or complaint ticket is raised, the seller will follow up with the relevant logistics partners. In case of any compensation, the logistics partners will process and accept or decline directly to the seller.

Thank you for your kind attention and cooperation.

Rated 1 out of 5 stars

Wicked and heartless delivery company

Wicked and heartless delivery company

I ordered a package from YesStyle since February, it has been stuck with landmark global in Belgium since 22nd February (grouped at partner facility). This is almost two months still no package 😡.
I blame yesstyle for shipping with them though after all these complaints from customers

February 22, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
Our sincere apologies for the delivery delay and experience with your shipment.
To address the situation, please directly contact the seller/marketplace. Once the inquiry or complaint ticket is raised, the seller will follow up with the relevant logistics partners. In case of any compensation, the logistics partners will process and accept or decline directly to the seller.

Thank you for your kind attention and cooperation.

Rated 1 out of 5 stars

Worst Courier EVER!!!!!

Worst Courier EVER!!!!!

Parcel stuck in Belgium since 24th of Feb it is now 10 April and no movement. Over six weeks I'm sure it is lost. Do not trust this company or ever use them again. All my attempts to contact Landmark global have been ignored.

LTN356531122

April 10, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
To address the situation, please directly contact the seller/marketplace. Once the inquiry or complaint ticket is raised, the seller will follow up with the relevant logistics partners. In case of any compensation, the logistics partners will process and accept or decline directly to the seller.

Thank you for your kind attention and cooperation.

Rated 1 out of 5 stars

I’m growing increasingly concerned…

I’m growing increasingly concerned about the status of my shipment with Landmark Global (tracking number 520115012284239900186268 / LTN362259104). The last update was on March 27th, and since then there has been complete radio silence. No tracking movement, no communication, no indication of where the parcel is or when it might arrive.

What’s especially worrying is that this seems to be a recurring issue, as many other customers report similar problems – delayed deliveries, lack of transparency, and limited customer support.

At this point, I’m hoping for a clear explanation and an update on the status of my shipment. I would appreciate any information or reassurance that the parcel is still in transit and will eventually reach its destination.

April 9, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
Our sincere apologies for the delivery delay of your parcel. We regret to inform you there are no additional information about the status of your shipment. To address the situation, initiate a claim, replacement order or refund, please directly contact the seller/merchant.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

Placed an order with YESStyle for…

Placed an order with YESStyle for delivery to Czech Republic and since 31th March the tracking shows ''Shipped - grouped at partner facility EMC- Brucargo'' in Belgium and no movement until today. I dont understand what is going on, where is the package and will it ever be delivered? Order reference: FW9684165

March 31, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
The final mile carrier shows the parcel was picked up from the local branch on 4/10.

Kind regards.

Rated 1 out of 5 stars

Not even worth one star

Ordered 17/3/25, order got shipped 21/3/25 and arrived in Belgium 25/3/25. Today is 8/4/25 and still no change. Why are they keeping my order there for over 2 weeks? What's happening??

April 8, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
To better assist and investigate your situation, please provide us with the Landmark tracking number starting with LTN followed by 9 digits.

Best regards.

Rated 1 out of 5 stars

TERRIBLE.

TERRIBLE.

I ordered on 23th of March, on 27th I got a trackingnumber. I have not heard ANYTHING from them since that time and there are zero updates. My package supposedly has been stuck at Landmark Global in Belgium, which borders my country so I'm not sure why it's been 2 weeks and no updates. It's stressing me out because I ordered stuff for my wedding day and it looks like I won't be getting it.

March 23, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
The reference number provided does not register in our system. Please provide us with the Landmark tracking number starting with LTN followed by 9 digits.

Best regards.

Rated 1 out of 5 stars

''Grouped at partner facility'' for 10days no movement?!

Placed on order with YES Style for delivery to NL and since 29th March the tracking shows ''Shipped - grouped at partner facility EMC- Brucargo'' in Belgium and no movement for past 10 days. DHL tracking number was also assigned but status shows ''shipment not yet received or processed''. I dont understand what is going on, where is the package and will it ever be delivered?!? Never had such bad experience with deliveries from Asia!

March 29, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
We show your shipment was delivered on 4/08.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

My order is ready for dispatch since 25…

My order is ready for dispatch since 25 March. Today we have April 6
Shippment number: 28147313
2025-03-23 06:24 PM
Landmark Global
Tracking Code: 520115011525637900179459
I wonder if I ever receive this parcel. Terrible experience.

April 6, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
According to the tracking information, your shipment was delivered on 4/15.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

Very poor delivery service

Very poor delivery service. I made an order on the 21st of march 2025 through causal lads,received an update on the 23rd of march but I’ve not heard anything since. I’ve tired email casual lads but nothing. I’ve contacted landmark and nothing as well. I don’t understand how you can pay almost £25 postage and not hear a thing from them. I’d advise anyone ordering if this is the delivery service offered SHOP ELES WHERE!!

March 21, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
We apologize for the delivery delay of your shipment. We have forwarded your concern to our Landmark EU Customer Service team and they will contact you at their earliest opportunity.

Best regards.

Rated 1 out of 5 stars

I ordered my package 14/02/25 and it…

I ordered my package 14/02/25 and it was sent 20/02 but it haven't been any updates since 23/03, it seems like it's stuck in Belgium. Estimated delivery date was 4/04. When i emailed Yesstyle about it they said nothing, landmark global isn't responding to my contact forms. It's 250€ order and i was so excited, but not i lost hope it will be ever delivered.
My tracking numbers are:
520115012591034900172444
520115012591034900174267

March 23, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us.
Upon reviewing your shipment, we show the following delivery dates.

520115012591034900172444 - Delivered 4/09
520115012591034900174267 - Delivered 4/08

Thank you for your patience and understanding.

Rated 1 out of 5 stars

I've ordered a book and I should have…

I've ordered a book and I should have received that by the 26th of March. It says it is detained at the UK customs since the 21st of March. The seller gave me a pretty poor answer and Nobody from Landmark Global answered my mail.
That's my sad tale.

March 21, 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out.
According to the tracking information, your shipment cleared customs on 4/15 and has been dispatched to the final mile network (in-country Postal service). Please allow 5 working days for additional tracking information from the Postal service. If there has been no further updated tracking, we then recommend contacting the seller to raise a formal complaint.

Best regards.

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