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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, knowledgeable, and professional, making every interaction pleasant. People consistently highlight the excellent delivery service, noting its speed, efficiency, and the drivers' professionalism in placing items exactly where requested. Many consumers also appreciate the competitive pricing and the good quality of the products, finding them to be better value than other retailers. However, some customers were dissatisfied with specific issues, such as receiving damaged materials or incorrect products, which sometimes led to additional costs. A few people also mentioned expensive delivery costs and longer-than-expected delivery times, while others noted that some products, like flags, might not be the strongest quality.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and outstanding service,... See more

Price

Customers had positive experiences with price, frequently highlighting competitive pricing and great value.... See more

Product

People report positive experiences with product quality and value. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order must have been the last one the lorry,was thinking it wasn't going to arrive even after a phone call to landscape world office confirmed it would arrive.lorry turned up at 8:40 in the evening... See more

Rated 5 out of 5 stars

Great company to deal with, competativly priced, all the staff are really helpfull, who needs B&Q when we have such a great local builders merchant right on our door step. I always recommend Landscape... See more

Rated 5 out of 5 stars

Great prices (most important) way better value than the big box stores. Staff are friendly and knowledgeable, the new building is a great boost to the site. Plenty of parking and a huge and beautiful... See more

Rated 5 out of 5 stars

Fastest delivery of any product I have ordered online, ordered a bulk bag of gravel 10.30pm It was delivered at 9.30am the next day.( I didn't choose next day delivery, just standard delivery) The... See more


Company details

  1. Landscaping Supply Store

Written by the company

We are a specialist paving and landscaping centre based in Widnes, Cheshire and are proud to have one of the largest paving display areas in the north of England, which we regularly update with new styles and colours. You can also shop online with us at www.landscapeworld.co.uk, with both local and national delivery available. We also offer a click & collect service, and aim to have your order processed and ready within 2 hours. Whether you’re looking for a modern, contemporary patio or a hardwearing, durable driveway, we have the products and the specialist knowledge to help create the perfect paved space. As a family owned business, we have been caring for our customers for over 35 years, and are dedicated to providing the highest quality products for you and your landscaping projects. All of our natural stone is CE marked, which means it has been tested for its suitability of performance in areas of strength, hardness, porosity and durability. We carefully select products that are of consistently high quality; we avoid ‘end of line,’ old stock or lower grade Indian stone. All of our Indian stone is ethically sourced and processed to the strict standards of the Ethical Trading Initiative (ETI) ensuring no child labour is used, fair wages are paid and there is a safe workplace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

325 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Staff are all very friendly, knowledgeable and super helpful. I bought porcelain tiles which are great quality. Everything in stock and delivered quickly. Great display area. Highly recommend these guys 10/10

November 18, 2025
Rated 5 out of 5 stars

Trustworthy

Great after sales service,
My order was damaged it transit,
emailed with photo of products, very quick response
and replaced with next day delivery to I.O.Wight.
It don't get much better than that!
I highly recommend Landscape World
Don Walser.

September 22, 2025
Rated 2 out of 5 stars

Paving slabs chipped and broken…

Had a small amount of materials delivered unfortunately alot was damaged. Not delivered on a pallet. Ended up costing me money, i'll stick with my usual suppliers from now on.
Two months for a reply wow your customer services are almost as good as your delivery skills, thanks for making me laugh. I was unable to contact you when I found the damaged materials as you were closed.
I ve been a groundworker for 30+ years and the professionals I know wont use you either. Very poor service>

September 25, 2025
Landscape World logo

Reply from Landscape World

Hi Tony,

Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with your experience.

The products you ordered are supplied to us loose rather than on pallets, and for this reason they are also delivered loose. Our HIAB vehicles are designed to safely unload these items individually, which is standard practice for this type of product.

With regard to the damaged flags, we’re sorry this occurred. Had you contacted us directly, we would have been more than happy to assist and help resolve the issue without it costing you additional money. Customer satisfaction is very important to us, and we always aim to put things right where possible.

If you review our other feedback, you’ll see that we take great pride in providing a high level of customer service.

Apologies for the delay in responding to your review; unfortunately it was missed initially.

Kind regards,
James

Rated 5 out of 5 stars

Best Builders Merchant around.

Great prices (most important) way better value than the big box stores. Staff are friendly and knowledgeable, the new building is a great boost to the site. Plenty of parking and a huge and beautiful display suite for paving. Nicely situated next to the mersey gateway bridge and delivery was kn time. Amazing company!

October 1, 2025
Rated 5 out of 5 stars

Landscape World - give them a visit

I knew what I was looking for so decided to give them a visit to check out their golden gravel and limestone grit. Their prices were very competitive but I didn't want to sacrifice quality.
There was no need to worry. Everything was spot on and I subsequently ordered online.
Delivery was next day and I was surprised how full their bulk bags were.
With the job done I had a full bag of the grit left so I gave them a ring and they were happy to collect it for me which was much appreciated as it avoided the need for me to dispose of it.
I would definitely recommend Landscape World.
RTM, Warrington

September 18, 2025

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