Lang Town & Country Reviews 

111
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and maintain clear communication throughout property transactions. People really appreciate the dedicated support and expert guidance provided, ensuring a smooth and reassuring journey from start to finish. Though some reviewers noted that the process could occasionally be lengthy and stressful due to various external challenges, the team's reliable commitment and constant updates successfully kept everything moving forward. Consumers felt well cared for, noting the personal touch and professional approach that made all the difference in achieving a successful outcome together.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, attentive, and consistently... See more

Service

Customers had positive experiences with service, consistently praising the exceptional support,... See more

Customer service

Reviewers express deep satisfaction regarding customer service, highlighting consistent support and constant... See more

User experience

Consumers find user experience to be exceptionally positive, frequently highlighting the friendly and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank OLLIE BENETT from LANG TOWN & COUNTRY of PLYMOUTH enough for the outstanding service he gave me. He was extremely efficient and worked tirelessly on my behalf. He always answered my... See more

Rated 5 out of 5 stars

These people looked after my 5 bed detached rental property for 12 years plus… Nothing but professional and courteous throughout. Richard, Christine, Claire, Abi, Shawnie, etc etc I cannot recommend... See more

Rated 5 out of 5 stars

I have now sold twice with LT&C both experiences were very positive. From the start they are quick to respond, polite and friendly. Everything is always very clear, upfront and honest. The profession... See more

Company replied

Rated 5 out of 5 stars

I have recently purchased a property from Lang Town & Country and the process has been nothing but perfect. Each of the staff have been attentive, welcoming and professional throughout. I also booked... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Affiliate Marketing Service
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

At Lang Town & Country we will listen to your requirements and show you a selection of quality properties which match your aspirations. Our experienced and friendly team will advise and guide you through the buying and selling process. You can take full advantage of having free and completely independent mortgage advice from Justin Lusher, who will be happy to guide you through the complex mortgage marketplace and is contactable on 07929 001432 or justin@jlmortgages.co.uk If you require an independent survey, we can recommend a great team of surveyors who understand and appreciate properties in Plymouth and the surrounding area. To assist in the purchase of your chosen "new home" we can provide written quotations from a selection of local and experienced solicitors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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4.8

All reviews

(111)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Josh and everyone at Lang Town & Country during my mum's flat purchase.

Josh was incredibly patient, professional and helpful throughout what was, at times, quite a lengthy and stressful process. He was always happy to answer questions, kept us updated, and never made us feel like we were a nuisance. His calm, approachable manner made a real difference and helped everything progress as smoothly as possible.

Buying a property can be challenging, but Josh's support and excellent communication gave us confidence every step of the way. We really appreciated all the time and effort he put in and wouldn't hesitate to recommend Josh and Lang Town & Country to anyone looking for an estate agent with genuinely great customer service.

Thank you again for all your help.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful and knowledgeable!

We recently bought a house where LT&C were the vendors agent. They were brilliant with us all the way through and if I am honest, more helpful at times than our solicitors. A great team in the Plymstock branch and even organised a second viewing for us without question. We are first time buyers and after this being our first experience, I know where we will go when it comes to selling, if we ever do. I would 100% recommend!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Sale of probate property

Staff provided a realistic valuation at the start of the process which meant the house sold quickly and at the expected price. We were kept updated at all times and the staff kept in touch with both sets of solicitors to ensure exchange and completion were carried out on the agreed date.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t have asked more of Lang Town &…

Couldn’t have asked more of Lang Town & Country . Every person we spoke to was helpful , friendly and professional . They did go above and beyond and we really appreciate that . Special thanks to Phil and Izzy who were brilliant, face to face , email or by phone .

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

We have just purchased a house via LT&C. All the way through, they have kept us updated, chased when chasing was needed, and explaining everything as the process was moving forward. Exceptional personal service and would highly recommend! Thank you Team Plymstock!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication!

Good communication throughout our house purchase. Complete ASAP who work on behalf of Lang Town & Country are brilliant and do an excellent job of keeping everyone informed of the progression via their dedicated portal.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid relying on this company if you're buying your first home. I enquired about a property for sale and was willing to pay in cash, but they ignored my request for a viewing and updated the listing to 'sold stc'. At least have the decency to say it’s already been sold, rather than just ignoring those who dream of owning a home. Very unprofessional.

May 24, 2026
Unprompted review
Lang Town & Country logo

Reply from Lang Town & Country

Good morning Zain,

My name is Paul Preen, and I am the Managing Director at Lang Town & Country.

I am sorry to hear about your recent dealings with us, and I would like the opportunity to look into this further for you personally.

Would you be kind enough to email me directly at paul@langtownandcountry.com with the details of your experience, including the address so that I can investigate the matter further?

I look forward to hearing from you.

Kind regards,
Paul Preen
Managing Director
Lang Town & Country

Rated 5 out of 5 stars

The lovely Abi

Abi was incredibly helpful throughout the process of getting my rental property. She attended the viewing with me, was so lovely, and really made an effort to get to know me, which made the whole experience feel much more comfortable, especially as someone moving into their first home.

She took the time to give positive feedback to the landlord and recommended me, which I truly appreciate. I don’t think she realises how much this opportunity means to me and how big of a milestone this is in my life. I’m so grateful for her kindness, support, and professionalism throughout the process.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Selling home

All the staff were polite and friendly, kept in touch during all aspects of the sale.
I would certainly use them again and recommend to others.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Holly at Lang Town & Country while purchasing our new home.
Holly was always helpful, friendly, and easy to deal with throughout the process. Towards the end, when things became a bit more time-sensitive, she really helped get everything moving and kept things on track, which we really appreciated.
Buying a property can be stressful, but Holly’s support and communication made a big difference. We’re now happily settled in our new home and grateful for all her help.
Thank you again — we would definitely recommend Holly and the team!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Both my self and my partner had the…

Both my self and my partner had the best experience with Abi. Her communication was on point at every step of the way. When the tenancy got delayed (through no fault of the agents) she kept us updated. throughout. She was so kind and considerate.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

We bought and sold through Lang Town &…Country

We bought our house through Lang Town & Country, completing on 28th November. We also sold through them. As a former estate agent I can highly recommend all the staff in the Plymstock Office who dealt with us efficiently, timely and answered all our questions. They dealt with all stages of the selling and buying, assisting us to co-ordinate both with our vendors, purchasers, surveyors and solicitors. Whilst selling and buying a house are inherently stressful, they made it as seamless as is possible - and the bottle of bubbly on completion was a lovely added touch. Whilst we never want to sell our home, if and when we do, we will give them our repeat business.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

All of the guys at Lang Town and Country we fantastic, we were kept in the loop during the entire process, they gave good and sound advice on our sale. Highly recommended by us, a huge THANK YOU from us to the Lang Town & Country team X

February 13, 2026
Unprompted review
Lang Town & Country logo

Reply from Lang Town & Country

You're welcome Martin, glad to help you and your family. Thanks for taking the time to write this lovely review. ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Langs sales were excellent (I purchased…

Langs sales were excellent (I purchased through them). They were professional and helpful throughout the whole process. They also use a very effective sales progression company once the purchase price is agreed. This adds an extra layer of communication and assurance.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend LangTown and…

I would highly recommend LangTown and Country to sell your property.
They were professional always there to put you at ease throughout the sale of the property. Always on hand to handle any queries. When they say I’ll get it done they do . Great credit to those who was responsible in selling my property

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Plymstock branch

I would highly recommend Lang Town & Country if you are considering selling your property. The sale of my house went through smoothly from beginning to end.
I was kept up to date on all viewings and never had to chase for feedback.
It was a stress free pleasant experience and I would like to thank Josh, Olivia and Abi for all their help in making that happen.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I bought my new house from Lang Town…

I bought my new house from Lang Town and they were absolutely fantastic. Holly in particular went above and beyond to make the sale as seamless as possible. Communication was on point and never had to chase them for anything.
Would highly recommend and will use in the future

January 16, 2026
Unprompted review

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