DO NOT PURCHASE IF YOU HAVE NOT TRIED IT VERY UNCOMFORTABLE. I purchased this product a few days ago. Had to open the box to look at it and try. Because the box had seal on it saying if the "seal i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Led face mask. Bought online but then read so many negative reviews I was worried. I semt an email the same night snd expressed my concern and asked the order be cancelled and a refund be sent. T... See more
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE SHOCKING SERVICE. AS SOON AS YOU OPEN THE BOX YOU ARE NOT ABLE TO RETURN. ABSOLUTE CON !! I AM TAKING LEGAL ADVICE. MY ITEM HAS NOT BEEN USED OR TOUCHED IN A... See more
This light mask is obviously shipped from somewhere like Aliexpress, (the same one is on there for around £27). The Lanveza label is stuck onto the box as an afterthought. The instructions are laughab... See more
Company replied
Breach of guidelines
1- star product
Since I don't seem to be able to reply to Lanveza's comment on my previous review, I will give it another 1-star rating because the product didn't work. After 12 weeks of using the product as stated, I saw no results and my hair is still growing just as it was. Plus I wasn't able to return the device and they haven't offered me any replacement.
February 13, 2022
Unprompted review
Reply from vatiro
Hi Jess,
I am very sorry to hear this. There are several factors that could contribute to the laser hair removal sessions being less effective. It includes underlying health or hormone issues, skin & hair colour, skin sensitivities, not following after-care instructions, or not keeping to the treatment schedule.
For each person it takes a different amount of time to see a significant difference.
All of the purchases made with us are under Lanveza 90 Day Money-Back Guarantee. Please know that our return terms and conditions are on the website for everyone to see. Check this link for our complete return terms and condition: https://lanveza.com/pages/lanveza-90-day-money-back-guarantee/
We appreciate your understanding in this matter.
Awesome Customer Service and Great Product!
I bought mine back in September and have been seeing great results! I have darker skin so I've had to use it longer than the 12 weeks. My hair isn't completely gone yet but most areas are hair free and the overall hair growth thas slown down tremendously so I don't have to shave every day anymore (usually just once a week). Unfortuntely the device wasn't working after 4 months. I contacted support and sent in some videos and they were super great and have sent a new one! great customer service! thanks Lanveza!
February 8, 2022
Unprompted review
Reply from vatiro
Hi Yacendu,
Thank you for your kind words! We hope that you will be able to use the replacement to see even better results!
I had to change my address last minute
I had to change my address last minute. They were so kind and helpful! Excellent customer service. I look forward to trying their product!
February 8, 2022
Unprompted review
Reply from vatiro
Hi Haley,
My sincerest apologies for the delayed response. We have limited manpower due to COVID-19 and we are not always able to respond as quickly as we would like to.
Thank you for your kind words! We hope that your experience with us will be wonderful!
Cheap products & false advertising, SCAM!
I truly believe that this company is a scam site they charge an insane price for really really cheap quality product and claim they have a 100% risk-free return process worry-free return process and that is just not true at all. I purchased one of their hair removal devices it took forever to get to me when I did get it it did not work at all it was very cheap plastic. I contacted their customer service and they requested I send them multiple videos proving that the product did not work that entailed me showing me plugging the product into multiple outlets in my house proving that I had power and that the outlets were working properly so I showed the lamp turning on and off plugging the product in and out and that the product wasn't turning on. It was a total hassle going back and forth with them all the time trying to make sure I got the videos in the just right amount size to be able to email it to them and should be able to show everything that they needed. Just so you know if you did get a working product and you wanted to return it you can't you have to show that over time using the product over weeks and weeks of use isn't giving the desired result in their opinion not yours but theirs. So eventually they did send me a new one but it conveniently got lost in the mail so it took forever I contacted them and was like where is my replacement I wanted a refund actually at this point not a replacement they refused so they sent another one it's about 4 or 5 months later just got a new one still a crappy product. Do your research when you buy from companies like Lanveza super shady.
January 14, 2022
Unprompted review
Reply from vatiro
Hi Darby,
My sincerest apologies for the delayed response. We have limited manpower due to COVID-19 and we are not always able to respond as quickly as we would like to.
I can see that your first package was delivered on 11/02/2021 which took about 25 days upon shipment.
Please note this time frame is just correct according to the Covid-19 delay notice we have on our website (https://lanveza.com/pages/shipping-details/).
Once we received your email about a defective product, we asked you to send us only one video as per our Warranty policy. We received the video and shipped you a replacement the next day, it was 11/06/2021. Unfortunately, the replacement was lost in transit which is beyond our control.
So we sent you another replacement via express shipping after we received an email from you stating that you hadn’t received the first replacement. The second replacement was delivered in 7 days.
If you check the tracking numbers for both replacements, you will be able to see that both of them were delivered, and we didn’t ask you to return the extra device back.
I am very sorry about the delays and I would like to apologise for the inconvenience this has caused.
Thank you for understanding!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.