Product selection is solid, prices are very competitive. I really like that taxes are paid upfront. Order preparation can feel slower than average (around a week in my case, but my order might have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little extra time because I asked for the inspection and extra package care and it was absolutely worth it. The big box crossed the world unharmed and the figured made it flawlessly. Support... See more
Company replied
Bought a figure from Lapin Noir for the first time, and I was extremely pleasantly surprised. There were some mistakes when I made the purchase on the site (got charged tax when it wasn't due)... See more
Company replied
Lapin always delivers quality kuji’s/figures. The figures are always highly detailed and well packaged. They arrive super quick and I’ve found that they do everything in their power to make the egregi... See more
Company replied
Company details
Written by the company
LapinNoir.JP is an online store that sells anime figures and goods loved by customers worldwide. Their collection includes popular characters and series such as Attack on Titan, Naruto, and One Piece. They offer high-quality products at competitive prices sourced from trusted suppliers and manufacturers, ensuring authenticity and quality. LapinNoir.JP caters to both seasoned collectors and those starting to explore the world of anime. They provide excellent customer service and fast shipping to customers worldwide, ensuring a seamless shopping experience. Shop now at LapinNoir.JP and discover the world of anime like never before! Certified as a partner shop of My Figure Collection in August 2023. (MFC PARTNER SHOP)
Contact info
4.9
Excellent
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast Shipping
Fast shipping to the US and the figurines were sufficiently bubblewrapped so they were safe and in one piece throughout shipment!
December 29, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are pleased to hear that your order arrived quickly to the US and that the figurines were well protected during shipping.
Ensuring safe packaging and reliable delivery is very important to us, so your feedback is greatly appreciated.
We look forward to serving you again in the future!
Best service for delivery to EU
Fast shipping, easy and safe payment, tax already included. I am always very happy whenever I receive a package by LapinNoir. The figures are always wrapped safely.
January 2, 2026
Unprompted review
Reply from LapinNoir.JP
Thank you very much for your wonderful review.
We are delighted to hear that you are satisfied with our shipping to the EU, the fast delivery, and the ease and safety of the payment process.
We are also glad to know that having taxes included provided you with peace of mind, and that your figures always arrive safely wrapped.
Your continued trust and kind words truly mean a lot to us. We look forward to serving you again in the future!
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are pleased to hear that the item arrived in great condition and within a reasonable timeframe.
Your support is greatly appreciated, and we will continue to do our best to provide safe packaging and reliable delivery.
We look forward to serving you again in the future.
This was my first order from the store…
This was my first order from the store and it shipped within two days. I highly recommend dealing with them; it's a fantastic store.
December 28, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review and for choosing our store for your first order.
We are delighted to hear that your order was shipped promptly and that you had a positive experience with us.
Your recommendation means a great deal to our team, and we will continue striving to provide reliable service and timely shipping.
We truly appreciate your support and look forward to serving you again in the future.
Very good communication replies quickly…
Very good communication replies quickly to questions great shipping prices!
December 26, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that you were satisfied with our communication and that our team was able to respond quickly to your questions.
We are also pleased that you found our shipping prices reasonable.
Your feedback truly encourages us to continue providing clear communication and reliable service.
We sincerely appreciate your recommendation and support.
Wishing you a Happy New Year, and may the year ahead bring you happiness, good health, and many great finds.
Thank you again for your support, and we look forward to assisting you again in the future.
LapinNoir.JP
10/10 would recommend
Arrived on time, took less than a week to arrive, and way just all around worth the purchase.
December 25, 2025
Reply from LapinNoir.JP
Thank you very much for taking the time to share such a wonderful review.
We are truly delighted to hear that your order arrived on time and reached you in less than a week.
Your kind words, especially the “10/10 would recommend,” mean a great deal to our entire team and motivate us to continue providing reliable service and carefully packed products.
We sincerely appreciate your recommendation and support.
Wishing you a Happy New Year, and may the year ahead bring you happiness, good health, and many great finds.
We look forward to serving you again in the future!
Fast delivery
November 28, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are pleased to hear that you were satisfied with the fast delivery.
We will continue to work hard to ensure prompt shipping and a smooth shopping experience.
We truly appreciate your support and look forward to serving you again.
Reply from LapinNoir.JP
Thank you very much for your wonderful review and recommendation.
We are delighted to hear that you were satisfied with both our service and the speed of our shipping.
Your kind words truly motivate our entire team, and we will continue to do our best to provide a smooth and reliable shopping experience.
We sincerely appreciate your support and look forward to serving you again in the future.
great staff!
I ordered a figure last month and when it was close to arriving I had an issue and contacted their support team. they were so helpful! with their help I was able to get my package safe and sound.
December 9, 2025
Unprompted review
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are relieved to hear that your package arrived safely, especially after the issue you experienced.
We truly appreciate your thoughtful comments about our support team.
We are very glad that we were able to assist you and help resolve the situation.
We will continue working hard to provide a safe and pleasant shopping experience.
Thank you again for choosing LapinNoir.JP, and we look forward to serving you in the future.
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that your order arrived quickly and that your new figure reached you in excellent condition.
We will continue working hard to provide a smooth and satisfying shopping experience.
We truly appreciate your support and look forward to serving you again.
Thank you for choosing LapinNoir.JP.
Excellent Experience
Product arrived well packaged, safe, and in a timely manner. Ordering process was easy, and they even confirmed my address since this was a pre-order item to ensure it went to the right place.
December 1, 2025
Reply from LapinNoir.JP
Thank you very much for your wonderful review.
We are delighted to hear that your item arrived safely, securely packaged, and on time.
It is also great to know that you found the ordering process smooth and easy.
Since this was a pre-order item, we confirmed your address to ensure it was delivered correctly,
and we truly appreciate your kind comment regarding that step.
We will continue to work hard to provide a reliable and pleasant shopping experience.
Thank you again for choosing LapinNoir.JP, and we look forward to serving you in the future.
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that your order arrived quickly and that your new figure reached you in excellent condition.
We will continue working hard to provide a smooth and satisfying shopping experience.
We truly appreciate your support and look forward to serving you again.
Thank you for choosing LapinNoir.JP.
The Best Figure Store I've Used
Wide variety of figures, perfect and secure shipping all the way to Korea, great prices, and on top of that, fast and friendly customer service. Everything about this site is perfect. I’ll definitely be using it often.
December 8, 2025
Unprompted review
Reply from LapinNoir.JP
Thank you very much for your wonderful review.
We are truly honored to hear that you are satisfied with our product selection, prices, secure packaging, and our fast and friendly customer service.
We are also very glad to know that your order arrived safely in Korea.
Your kind words mean a great deal to us and encourage our team to continue improving our service.
We will keep working hard to provide a safe, smooth, and enjoyable shopping experience for you.
Thank you again for choosing LapinNoir.JP, and we look forward to serving you often in the future.
Very caring service!
I was very happy to recieve my figure! It was shipped quickly and service was fair and kind. The only downside is that I was sad to see the figure box slightly damaged during shipping :( but otherwise I appreciate LapinNoir for their service!
November 25, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that your figure arrived safely and that you were satisfied with our quick and caring service.
However, we are truly sorry to learn that the figure box was slightly damaged during shipping.
Please accept our sincere apologies for the inconvenience.
To improve the protection of packages, we are planning to upgrade our shipping cartons to stronger, more durable ones in the near future.
We will continue working hard to provide a better and more reliable shopping experience.
We truly appreciate your support, and we hope to have the pleasure of serving you again.
Thank you once again for choosing LapinNoir.JP.
It arrived quickly with no damage.
November 11, 2025
Reply from LapinNoir.JP
Thank you very much for your message!
We are delighted to hear that your package arrived quickly and without any damage.
If you ever need any assistance or have further questions, please feel free to reach out to us anytime.
Thank you again for choosing our store.
Reply from LapinNoir.JP
Thank you so much for your kind words!
We truly appreciate your feedback and are very glad to hear that you were satisfied with our service.
If there is anything more we can assist you with, please feel free to let us know anytime.
Thank you again for choosing our store.
Thank you
They answered all my questions and the shipment of my figure was very fast.
October 29, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that our team was able to answer all your questions and that your figure arrived quickly.
Your satisfaction is very important to us, and we will continue to work hard to provide smooth communication and timely shipping for every order.
We truly appreciate your support and look forward to serving you again in the future.
Shipping and the figure was great don’t…
Shipping and the figure was great don’t get me wrong but the fact I had to pay for shipping twice was kind of a bummer despite the lower retail price.
November 10, 2025
Reply from LapinNoir.JP
Thank you very much for your feedback.
We are glad to hear that both the shipping and the figure met your expectations.
Regarding the additional charge, we would like to clarify once again that this payment was not a second shipping fee, but rather a U.S. import tariff.
Due to recent changes in the United States tariff regulations, customers are now required to pay a 15 percent import tax for eligible products.
In your case, your order was placed before the new system was implemented in our store, which is why the tariff payment had to be handled separately. We sincerely appreciate your understanding.
Please rest assured that for all current and future orders, LapinNoir collects the 15 percent U.S. import tariff in advance at checkout, so customers will not need to pay any additional charges upon or after delivery.
Our store then submits the prepaid tax to U.S. Customs on behalf of the customer. We kindly ask for your understanding and cooperation regarding this process.
If you have any questions or concerns, please feel free to contact us at any time.
We appreciate your continued support and hope to serve you again in the future!
The real deal! Good payment plan, too!
I got the item I ordered without incident, and the flexible payment plan was exactly what I needed to afford it. It's really second to none. The shop was also communicative with me.
October 27, 2025
Reply from LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that your item arrived safely and that our flexible payment plan was helpful for your purchase.
At LapinNoir, our payment plan system is designed to offer a high level of flexibility that allows customers to pay at their own pace according to their needs.
We truly appreciate your recognition of this feature and hope you will continue to make use of it for future orders.
We also sincerely appreciate your kind words about our communication and look forward to serving you again!
Fantastic shopping experience
Product selection is solid, prices are very competitive. I really like that taxes are paid upfront. Order preparation can feel slower than average (around a week in my case, but my order might have been hard to put together), but once shipped it comes fast. The parcel is perfectly prepared though, double protection, i.e. bubble wrap + each item has an additional plastic protective layer.
I will definitely buy again!
November 7, 2025
Reply from LapinNoir.JP
Thank you very much for sharing your detailed feedback and for choosing LapinNoir.
We are delighted to hear that you were satisfied with our product selection, competitive pricing, and the convenience of having taxes paid upfront.
We sincerely apologize for the time it took to prepare your order.
We truly appreciate your patience, and we are glad to hear that once the package was shipped, it arrived quickly and in excellent condition.
We take great care in protecting each item with double layers such as bubble wrap and individual protective sleeves to ensure everything arrives safely.
Your kind words and willingness to purchase from us again mean a great deal.
We look forward to welcoming you back and providing another wonderful shopping experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.