Colissimo - La Poste is always my preferred choice because, in my experience, they are very efficient and reliable. Parcels arrive on time and it is very easy to ‘suivi votre coli’. I am always kept i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered shoes from Birkenstock and unfortunately this terrible company did the delivery. Twice they said they tried to deliver but I wasn't home. That's a total lie because I was literally sitting n... See more
They tell lies! According to Colissimo the could not access my driveway - what rubbish. La Poste delivered 2 parcels only an hour before they attempted delivery! Access to our property could not be ea... See more
I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of deli... See more
Company details
Written by the company
Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international. Chaque jour, nous accompagnons des millions de clients grâce à des solutions de livraison fiables, innovantes et adaptées à tous les modes de vie. Notre ambition est de rendre la livraison toujours plus simple et pratique. Grâce à nos services digitaux, à nos outils de suivi en temps réel et à nos nombreuses options de réception, chacun peut gérer sa livraison en toute autonomie selon ses préférences : à domicile, en boîte aux lettres lorsque cela est possible, chez un commerçant partenaire, dans un locker ou en bureau de poste. Nous innovons en permanence pour offrir des solutions toujours plus rapides, flexibles et transparentes, afin de simplifier l'expérience de nos clients à chaque étape de leur livraison. Acteur majeur de la livraison de colis en France, Colissimo s'engage également en faveur d'une logistique plus responsable afin de proposer une expérience de livraison toujours plus fluide, pratique et durable.
Contact info
France
- laposte.fr/colissimo
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a SCAM.
This company is a SCAM.
Ordered a package from France that shipped Dec 27th. on Jan 10th I was told that it entered Canada, so I contacted Canada Post and they did not receive it. I tried to call Colissimo, but their number does not exist. Tried to email Colissimo, but their email does not accept correspondence. Tried to use their contact form, received an automated message about how to delete my data from their system.
I got an update on my package feb 6th, saying "please contact Colissimo at this number" number does not work. online contact form says I cant contact over an item that left France soil despite the last update being on France soil and the package being lost in France.
This company has to be the worst shipment company I have ever dealt with. I thought contacting FedEx was bad in the past, but Colissimo not having a functioning phone number is way worse. Red flag company, def a scam and would avoid
Delivered on time and updated on the…
Delivered on time and updated on the package delivery
Colissomo putted a blank label on the package, now its gone...
I made a purchase from France and the package was sent via Colissimo. My address details were correct and the return details of the sender were also correct. Colissimo put a blank label on it without any address or return information. The package finally arrived in the Netherlands, but could not be delivered. Also, colissomo and Post NL did not want to add the correct data. The package is now going back to France, however there is no return address on the label.
So I lost my money and my package.
Very bad business!
Who is going to take responsibility for my package......? Colissimo!
Deliveries are reliable and always on…
Deliveries are reliable and always on time.
Ordered item from France
Ordered item from France. Had email that my item had just been delivered to my address. Looked outside door, item not there. I've never had anything stolen from outside door before so can only assume it was stolen by delivery people.
Un service de qualité et généralement…
Un service de qualité et généralement fiable.
Didn't call on interphone, packet not delivered on time.
I was waiting at home for a delivery when I received a notification that Colissimo was unable to make the delivery. All they had to do was ring on the interphone, and I would have replied. This isn't the first time they have neglected to ensure a quality service.
Reliable and fast
top top top top
Ultra slow
Ultra slow, I thought our postal service was a joke, but then i ordered something from France as a two day delivery, has been the same place for over a week now. Should change their name to: Patience, we will send it closer to next Christmas. Ordered the 20th, picked up the 26th (so first six days can't blame this company but another slow french company) and its at this date still sitting in the same place as it has since the 27th. Express my behind. And their Ai is the dumbest Ai I have encountered to date and the most useless.
Colissmo is the best and safe for ur orders
Colissmo is the best with fast delivery
Totally unprofessional
Totally unprofessional. They suddenly changed the date of the delivery and said next day they will deliver. But when next day came . They didn't call , they just delivered at the la poste, even though I paid extra for home delivery. La poste in 1km away from my home. 2time they did In this December. Even customer service was worst .
the worst customer service
They will leave your package wherever…
They will leave your package wherever is convenient for them. Not at the location you paid for.
Terrible service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







