Colissimo - La Poste Reviews 

53,832
TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Colissimo - La Poste is always my preferred choice because, in my experience, they are very efficient and reliable. Parcels arrive on time and it is very easy to ‘suivi votre coli’. I am always kept i... See more

Rated 1 out of 5 stars

I ordered shoes from Birkenstock and unfortunately this terrible company did the delivery. Twice they said they tried to deliver but I wasn't home. That's a total lie because I was literally sitting n... See more

Rated 2 out of 5 stars

They tell lies! According to Colissimo the could not access my driveway - what rubbish. La Poste delivered 2 parcels only an hour before they attempted delivery! Access to our property could not be ea... See more

Rated 5 out of 5 stars

I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of deli... See more

Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. e-Commerce Service

Written by the company

Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international. Chaque jour, nous accompagnons des millions de clients grâce à des solutions de livraison fiables, innovantes et adaptées à tous les modes de vie. Notre ambition est de rendre la livraison toujours plus simple et pratique. Grâce à nos services digitaux, à nos outils de suivi en temps réel et à nos nombreuses options de réception, chacun peut gérer sa livraison en toute autonomie selon ses préférences : à domicile, en boîte aux lettres lorsque cela est possible, chez un commerçant partenaire, dans un locker ou en bureau de poste. Nous innovons en permanence pour offrir des solutions toujours plus rapides, flexibles et transparentes, afin de simplifier l'expérience de nos clients à chaque étape de leur livraison. Acteur majeur de la livraison de colis en France, Colissimo s'engage également en faveur d'une logistique plus responsable afin de proposer une expérience de livraison toujours plus fluide, pratique et durable.


Contact info

3.5

Average

TrustScore 3.5 out of 5

54K reviews

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3.5

All reviews

(53,832)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Item wasnt even delivered

Item was never delivered but they marked it as delivered to neighbor or caretaker. but local post tracking indicating the package is still in france.

changing to 3 stars since customer service refundde me the amount

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

If I could put negative stars I would…

If I could put negative stars I would They said they delivered my package from France at 2:30 in the morning to a caregiver to hold until they could give it to me. There is no caregiver here. We did not receive the package. It was not in my mailbox. I could not email the company. It kept saying insufficient password insufficient email when I created the account and tried to email them. What a rip off. I have notified Musse D’Orsay about it. Hopefully, I will get my package.

October 23, 2024
Unprompted review

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