La Roche-Posay Reviews 

Absolutely disgusting customer service. They will take the payment and then cancel your order while still taking the money out of your account. When queried with customer services they will take no responsibility and advise they never received payment which is untrue as I had the statement to show they took the money. They had to be chased numerous times to finally respond with ‘contact your bank there is nothing we can do’
I will never use their products if recommend this brand to anyone!

No star deserves. Anthelios UV mine 400, 50+ It damage my skin with just one application. Try for 6 weeks ago first time and I got the same reacción and I give a try again but it got worse! Itching, burning and very red skin color that last several days. If necessary I have many pictures of the effects to prove it.

UPDATE: LRP contacted me just 1 day after my email. I sent them enough proof that I did not receive the item and put effort to look for the item. They refunded the money straight away and I receive the money less than a week processing time. Hope they could sort the issue in the company so this case won't have to happen again to others especially tourists.

There is a theft group either between La Roche Posay's company, their chosen courier (I chose Colissimo but shipment was conducted by Tousfacteurs) collaborating with outsider acting as the false recipient of the package. I am a tourist delivering my package to my hotel in Paris. I have done this numerous times in many parts of Europe with no fail as it is impossible to wrongly delivered packages to hotel addresses. The address printed in the delivery confirmation by Tousfacteurs was completely different!! It is within the same street though located far on the other end of the street but the name of the hotel has completely changed from Ib*s St*les Hotel to Centre d'Animation. How could this happened whilst everything is on the system and just automatically printed out unless someone manually changed this address??!!!

The blonde woman who accepted my package in Centre d'Animation, 31 Rue du Chateau Landon (beware she is also within part of the theft scheme) immediately said she had asked 2 Ibis Hotels on the street while I have never mentioned where I stay. Even she does not bother to response my twice emails once, she managed to walk to the far end of the street and asked 2 hotels huhh? She told me those 2 hotels did not acknowledge my name which is a blatant lie since I always communicate with my hotel before delivering and when shipment confirmation is emailed. She then threw away my package to my disbelief!! She MUST NOT accept the package in the firsthand and give it back to the courier.

Tousfacteurs also just response my emails 1 week later stating that they have delivered to Ibis Hotel which is another lie since their shipment confirmation stated completely different address to Centre d'Animation 31 Rue Chateau Landon

This group targeted tourists staying within hotels with outsiders located in near proximity with those hotels stating incorrect delivery hoping that we'd be rendered actionless. Boy, don't they know the world of internet nowadays

I have emailed LRP and notified them about this and ask for refund as I never receive my package and has been targeted for package theft. Let's see how they handle this, I'd keep this post updated.

Brought the sensitive creme,sensitive riche and night moisturiser to help with my rosacae, I have never had a worse out break than I have had after using this product

First time using their website and last.
Place the order this morning, no confirmation email received also nothing shows as order completed. Placed the order again and then realised my order has gone through twice.
Immediately tried to contact order queries and customer service by what's up and 2 types of emails just to receive what's up massage back after 5hrs that they can not cancel one of my orders even though my order hasn't been been processed.
Had to wait now to receive 2 same orders just to return one after.
Very poor service! Horrible company management.

I’m waiting for my order already 1 month!!! No answers, nothing!! Don’t buy online if you don’t want just to loose your money!

Terrible, the ANTHELIOS tinted sunscreen is just okay but I had burning and off colour match and reached out to their customer service and didn't get a reply for weeks and still haven't heard anything. I left a 3 star review on their website after not hearing from them and got a message they didn't publish it, so disengenuous. Their customer service is terrible and the fact they will only publish good review is so disappointing. Thumbs down for this company.

Item never came. 🙂 $35 down the drain.

I love the sun cream from this brand and wear it everyday BUT I won’t be ordering direct again as they took payment immediately upon ordering but my item still hasn’t shipped a week later and I need it for a holiday. I’ve tried speaking to them and sent multiple emails but no response. It’s an expensive brand so I’m now out of pocket and can’t really afford to purchase it elsewhere. Really disappointed by the lack of customer service, especially as the product itself is so good. If only their customer service was good (or even existed!!)

DONT USE THIS BRAND!!!!!
I just bought La Roche Posay Lipikar Fluide body lotion.
It is the worst cream I have ever tried. It feels like I have covered my body in the plastic wrap I normally use to wrap food in. Even after 8 hours of wearing it, my skin feel like plastic container.
Why is it not possible to give negative stars....they dont deserve a star at all.

I ordered 3 products online and 4 days later received all my purchases. Very satisfied with the quality of service and products.

Ordered a face wash. Was a little dubious after reading these reviews but item was shipped and delivered in 4 days. Was very pleased with service and can honestly say I had no problems.

DO NOT PURCHASE FROM THIS COMPANY.. SCAM!!!
I would give this company negative stars.. They don't deserve a single star. I ordered 3 products from this company's website as recommended by my dermatologist for rosacea. I immediately noticed they sent it to my old address so i called immediately following the order to get the address changed. CUSTOMER SERVICE STATED ITS AGAINST POLICY TO CHANGE ADDRESS!! They told me to call after the product ships out of the UPS warehouse so Laroche can change the shipment address with UPS. SO I CALLED AFTER THE ITEM SHIPPED...... CUSTOMER SERVICE SAID THEY COULDNT DO ANYTHING UNTIL PRODUCT WAS DELIEVERED. i called as soon as the product was delivered. I asked to speak to a supervisor and i never received a call. So then they proceeded to tell me that they have to open a claim with takes about 20 days at least until i get any refund for my products. i have called this company multiple times to resolve this issue. NOT TO MENTION THEY WOULDNT EVEN ALLOW ME TO CANCEL THE ORDER TO REORDER THE PRODUCT. i will never ever order from this company again even if my face depends on it. I wouldn't even dare purchase this product in store either. They don't deserve a single penny. This company is mediocre and needs to be more mindful of customer service and the needs of their customers. Being a full time mom and working full time, I don't have time to chase down this company over their idiotic policies. I STILL HAVE YET TO RECEIVE A CALL FROM A SUPERVISOR AND STILL HAVE YET TO RECEIVE A REFUND. DO NOT BUY...

La Roche Posay do not care about customers. I ordered items online for my son and was charged for them immediately. I received a confirmation email that said I would receive another email when the items had been despatched. That email never came, over a week later, so I tried phoning but could not get through so sent an email. I received a response 3 days later to say my order had been cancelled, but they could not tell me why. I sent an email back to say I had paid for the goods and no refund had been issued. I did not receive a response to that email so I tried phoning. I eventually got through to be told that a refund would take another 14 days to reach my account - which is over a month to be paid back for goods that were never sent! (with no reason given). To make matters worse, the customer service assistant was neither helpful, or apologetic about any of this. This experience has put me off this brand entirely.

I placed an order on 11/25. I received an email asking to allow for 48 hours to process then it would ship. 5 days later, on 11/30, I received an email saying it shipped, however, there is no tracking number. It just says a label was generated and package is awaiting carrier pickup. I check back the next day, it’s still sitting there- not shipped. I call customer service and they can’t locate a tracking number for my order and essentially have no idea where it is, so I ask to cancel it since it’s already been over a week and they say they can’t cancel orders and that I should receive a tracking number that evening. Another full week goes by and I email customer service sharing that it’s been 2 weeks and I still don’t have a tracking number and online it says my order hasn’t even been picked up by the carrier.

They email me back asking for 5-7 business days to assist me (very generic response.) so now it’s been 18 days and I still don’t have my order or any idea of it will
Actually arrive. Don’t order from them!

I will NEVER order from this website again. I made a mistake on my order, and I was informed by CS that they can't cancel orders and I could just refuse the package at the door. Well, the package was delivered. And, since it didn't say the company name on the package, I opened it to find out who it was from. By doing this, according to their website, I have violated their return policy and I can't refuse the package at the post office. And now have to pay for expedited shipping to send back something I tried to cancel. I realize it was my mistake but their return policy is total garbage. Why would you take orders on a website if you can't cancel them? I'm not aware of any other company that does this.

The eczema cream is great. However, the pump dispenser stops dispensing when the bottle is still a third full. I've had to cut the tube in half in order to dip my fingers in to use the rest of the cream. It wouldn't matter so much if it were less expensive, but I'm not wasting any at the prices they charge!

I would echo the comments of another review. Customer service is appalling. I love the products but will not be using this website again. I received a faulty product. The complaint was opened on 3rd October. I returned the item around 20th October. Return confirmed by their courier. I still await my refund. La Roche Posay have failed to respond to my last two emails chasing the refund up.

The absolute worst. Got all of the effaclar products because I had some blemishes and instead of making it better I got severe acne and have to see a dermatologist. Do not buy this.

In my order, by mistake I omit to put the apartment number in the address. I immediately contacted Customer Service, so they could add the apartment number to the address... they said that they couldn't do it and that they would send it without the correction, that when the package was dispatched they would send a tracking number and that, I should fix it with the post office... gentlemen, they just had to add a number to the address (the package hasn't even been dispatched).