La Senza Reviews 97

Ordered 2 bras from here on 22nd dec.

They sent an email saying its been dispatched on 27th and they put a link for tracking, so I check the tracking link and it doesnt work?
I send emails and only the automated responses answer. This is no help. So I try the ‘live chat’.
Francelys Holguin was the name of the employee or whatever. She wouldnt speak. Um. What do I even do. It says this person joined the chat but she didnt say anything. I typed out everything and she didnt respond. What kind of a joke is this ?

Won’t be ordering for here again. Hopefully my package actually comes, I’ll update u if not

I will never be a customer again after my experience.

I tried to place an order last night and it said an error was encountered and to try a new card. I tried using my gift card, my visa, and my debit. Everything failed.

I tried again in the morning only to find that even though the orders did not go through that my gift card balance was now at $0, there is a hold against my visa and debit for the order total.

Called customer service and the automated system says they are not available and to call back during their business hours Monday - Friday at 8am. It is a business day (Tuesday) at approximately 8:45am. Apparently they actually don't answer the phones until 10am. Great start.

Finally after a long wait on hold I get a customer service rep on the line. After speaking to his manager the best they can do is ship me a new gift card in 4 - 6 weeks to replace the now defective one and they claim they will honor the sales prices of the items I selected. Except it is boxing day and thise items will most definitely not be available in 4 - 6 weeks so they can't possibly honor the sales prices of the items I selected. Clearly this is a way to screw me out of obtaining the current sales since they can't honor prices for items that are no longer in stock.

The sales rep then says we can offer a 10% discount and that's the best they can do. I asked to simply be given an e gift card for the original amount so I could make my purchases and move on. That is not something they offer. They only mail out new ones.

I asked to speak to a manager and he informed me that I would have be put on a call back list and wait for 48 - 72 hours to speak with them even though the rep was on and off speaking to a manager regarding my situation at that time. I could even hear the manager in the background telling the rep what to say.

This customer service is absolutely horrendous on all fronts and I will make sure to spread the word about the horrible experience I had and complete lack of customer service.

Looks like they sell you items online. Then, do not provide tracking for articles purchased. When you email them there’s no return or follow up. When I phoned and waited for an hour they blamed Canada Post for not delivering. Then said it would take 4 weeks to resolve. They offered 10% off to repurchase the lost item. They would not refund or resend the list item to me. Absolutely terrible customer experience.

I bought a Club la Senza card to atke advantage of the Black Friday sales. I live in Australia, I just wanted a membership number, but no that's not possible. They HAD to post me a membership card, a card which I will never use. It cost me $12.50 to receive the card I will never use and then it arrived too late, all the items I wanted to buy were already sold.

I emailed customer service and got a response that their inbox is full. I rang them and was told "oh, we are very busy at the moment." When I asked what my number was, they couldn't tell me?? WHAT!!

They don't care, they just want my money and are not willing to give any service to go with it.

Washed a few times and all my purchased is ruined. Nice design but whats the point if I cant use it again!

Purchased online CANADA La SENZA. It has almost 2 yrs i have not purchased due to giving birth and post partum and never have i experienced anything off until 4 days ago. They sent confirmation of purchased details but the tracking number when they said it was already shipped that they do not have and system was down. Comparing notes to other customer who have bad experiences posted here ( expecting they will provide late tracking number but the parcel got lost and it is the carriers fault or they can refund but never really got through so. This is awful when you think we should just trust what they say.)We can all hope for this dispute to be processed thoroughly by our banks help because there is no way the company will give what is due. There ks no manager to talk to or agents that are passively unhelpful or outright rude. Lesson learned, check the company if it is still thriving or doing anomaly to chosen few. Read reviews!!!

Website is still broken. Renewed membership last month and it still says expired in my account. Customer Service is going to fix it but says it’ll take up to 3 days. I don’t understand why they can’t figure out how to run a website properly. Avoid ordering until the website is fixed.

Their prices have gone way up.and the product of underwear has gone down hill. Bought 5 pairs. 1 ripped before even being washed around the waste line. And customer service suuuucks for helping!!

If I can give zero stars I would. But i love their products. The negative thing about this company is they’re awful with customer service. They treat people horribly. You guys know that I am waiting for almost 2 MONTHS now for my GIFT CARD as a refund right?? This isn’t FAIR, i never got my order. Atleast have some consideration! and not the items I’m supposed to get is OUT OF STOCK now, you guys keep saying I’m supposed to get it, but it’s almost 2 months now!!

I love this brand La Senza, I'm also an active member back home in Jakarta, and their membership is worth it! But I can't find their store here in Lisbon; thankfully, shopping online is so easy. They have a good system, I don't mind automatic email as long as the update is precise and the delivery is as promised.

I've been shopping at La Senza for years - first in store then online after they closed the stores in my area. I liked their product and never had any issues until December 2022 when I placed an order online. Shortly after, I got an email saying my order was cancelled - no explanation. I asked why and they said there was an issue with some orders and mine was affected (which really doesn't explain anything). I was quite annoyed so I found another company to order from. This morning I get an email from La Senza asking for my reviews of the products they cancelled. Not sure what's going on there but they've gone wayyy downhill and I've moved on and found a Canadian company I'd rather support.

No body buy from last senza they owed me £44 pound and only refunded me £21 , so avoid at all costs , they owe their biggest clothing supplier a lot of money check it out on the web

paid for membership but my account doesn't show it. customer service no help. limited sizes available. poor quality items (seams ripping after only a few wears)
no response from CS when emailing about issues.
store staff says phone CS. Phone CS says give it a week to update. A week? How is this not instant electronic?
AVOID! GO TO THE COMPETITION!

I am resubmitting a new review as my previous review stated that La Senza did not pay a refund on goods undelivered. However, they have now dealt with the issue and I have received my refund (8 months later). Thank you Jesse at La Senza for sorting it out. I hope you resolve your customer service issues, as I would really like to buy your stuff, but just a bit weary now.

I was afraid after I read reviews after placing my order. So I asked them to cancel the order..They have refused to cancel it saying right after order is placed the shipping process starts. I am waiting to hear now when they will ship the order. I will have see if I get my order and when it happens.

So far the order has not been shipped after two days of placing it. So they are not that quick in shipping as they say.

Store associate:
Was extremely helpful
Went out of her way to help me with just the right bras I should be wearing and absolutely just sweet . Job well well done .

This business lacks professionalism something awful! I placed an order on their website. The order does not appear in my account. I called customer service which sounds like I am calling someone in the bottom of a well. There are numerous excuses on why their website does not display orders, like it is normal. My credit account was charged, though five days later the order still has not shipped or appear on my account. Too much babying of improper business technology! And still no shipping. Not sure if this business is real. Better to skip shopping here. The experience is miserable!

I ordered a couple of bra's online. I used La Senza's recommendations for size based off of my measurements. I received the bras, and found they were too small. I went to return them at a local location that was listed on their website - turns out the location does not exist!! I contacted their customer service, in which they proceeded to do nothing. They gave me a generic reply with their return policy and that I would need to pay to return the items, and no mention as to why the location shows it exists on the website. I will NEVER order from there again.

I had a bad experience with returns today. I purchased online while returning I noticed that the invoice they had given was wrong. The store rep asked me to provide her email receipt. Which I did? She said I will revive less amount then what I paid. She said that they are charging me for the club card. I am not happy with the service where they provide me wrong invoice and I have to prove what I paid? The store people cannot do any thing and they put me to customer service which was just wast of my time. I had specifically asked some to contact me by phone and they send me email saying they cannot refund the club card charges. With such a bad experience why will I need a card where I will not be shopping.

I've shopped at la senza since they had shops in UK and since early this year, they have had technical issues with ordering from the UK. I have sent emails, spoken with customer service on the little chat thing and message them on Instagram. Still there is issues with ordering from the UK. I have a loyalty card with them and it was pointless as it runs our next month and I've barely used it since the issue is still there...