Laser Clinics UK - Norwich Reviews 44

TrustScore 4.5 out of 5

4.4

Lower Ground, 114 Merchants Hall, Chantry Place, Norwich, NR2 1SH Norwich, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Sophie at laser clinics Norwich, was so warm and welcoming. She spoke to me throughout the whole procedure and made me feel at ease. An absolute ray of sunshine!xx

Company replied

Rated 5 out of 5 stars

Easy to get to location, friendly welcoming staff. Rooms were clean and bright. Jessie (I hope I got her name right - used to be a Bondi girlie!) was an absolute gem in the consultation hearing me pr... See more

Company replied

Rated 5 out of 5 stars

My treatments at Norwich LCUK are great. I always request my treatments with Kasia because she is very client focussed, kind and her attention to detail is fantastic!

Company replied

Rated 1 out of 5 stars

I'm dealing with unexpected hair growth. Despite over ten sessions that were *promised* to reduce it, my hair is growing thicker and faster than before. This happens every 3-4 days now, which never us... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

  • Lower Ground, 114 Merchants Hall, Chantry Place, Norwich, NR2 1SH, Norwich, United Kingdom

  • 01603 343650

4.4

Excellent

TrustScore 4.5 out of 5

44 reviews

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Rated 5 out of 5 stars

Sophie at laser clinics Norwich

Sophie at laser clinics Norwich, was so warm and welcoming. She spoke to me throughout the whole procedure and made me feel at ease. An absolute ray of sunshine!xx

April 29, 2026
Unprompted review
Laser Clinics UK - Norwich logo

Reply from Laser Clinics UK - Norwich

We're so happy to hear that you felt welcomed and at ease during your procedure. It's great to know that you had such a positive experience with us.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Great service

My treatments at Norwich LCUK are great. I always request my treatments with Kasia because she is very client focussed, kind and her attention to detail is fantastic!

April 29, 2026
Unprompted review
Laser Clinics UK - Norwich logo

Reply from Laser Clinics UK - Norwich

We're so happy to hear that you have had a great experience with us. Thank you for your lovely feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Lovely staff, clean space, nice treatment

Easy to get to location, friendly welcoming staff. Rooms were clean and bright. Jessie (I hope I got her name right - used to be a Bondi girlie!) was an absolute gem in the consultation hearing me properly about my problem skin and making recommendations that felt realistic. Microdermabrasion was surprisingly relaxing compared to my expectations and left me feeling depuffed and refreshed!
Highly recommend!

April 17, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

We're happy to hear that you had a great experience. Thank you for your recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Alina at laser clinics Norwich is Amazing !

Alina at laser clinics Norwich is absolutely amazing!!! Super friendly and professional, making you feel comfortable all the time, and doing her absolute best to cover all areas with detail iiiincredible !!!! Loved it ! Well done!!

March 21, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

We're so happy to hear that you felt comfortable and well-cared for! It's wonderful to know our team made your experience so positive. Thank you!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Because i like the way that they are…

Because i like the way that they are doing the job and Alina it s the best i love when i have the appointment with her

March 14, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for your positive feedback for our team and the treatments you've received!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Excellent care

I have been having laser appointments for over a year with Alina and every single time she makes me feel so comfortable. She is very thorough and I've had excellent results. She is very kind and I look forward to our sessions so we can have a catch up too as she is ever so friendly

March 2, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

We're so glad to hear that you feel comfortable during your laser appointments and are happy with your results. It's wonderful to know our team's friendliness makes you look forward to your sessions. Thank you for your lovely feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Very friendly and professional team

February 19, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for your kind feedback. We’re pleased to hear that our team provided a friendly and professional experience. We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Always polite and staff make you feel…

Always polite and staff make you feel at ease, thank you Darcy & Kasia for my treatments. On my 7 session and results are amazing! Always kind and considerate

February 3, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

We’re so happy to hear that you feel at ease with our team and that you’ve had such a positive experience throughout your treatments. We truly appreciate your lovely feedback!

Best Wishes
Team LCUK

Rated 5 out of 5 stars

The staff are always polite friendly…

The staff are always polite friendly and welcoming. I’m extremely happy with my results and the price of treatments. Wouldn’t hesitate to recommend to others.

January 30, 2026
Unprompted review
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Reply from Laser Clinics UK - Norwich

We appreciate you sharing your positive experience! We're happy to hear that you find our team friendly and that you're pleased with your treatment results and prices.

Best Wishes
Team LCUK

Rated 5 out of 5 stars

Recommended

Recommended. Happy with services, treatments and customer support.

December 10, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

We're happy to hear that you are pleased with our services, treatments, and customer support. Thank you for your recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Really good experience

Really good experience visiting the laser clinic today (my first visit). Very helpful team, clearly explained procedure, after care etc. Very happy and will book other treatments as well.

December 29, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, always have my appointments on time. Quick and pain free treatment

December 27, 2025
Unprompted review
Laser Clinics UK - Norwich logo

Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

I'm dealing with unexpected hair…

I'm dealing with unexpected hair growth. Despite over ten sessions that were *promised* to reduce it, my hair is growing thicker and faster than before. This happens every 3-4 days now, which never used to. Since the laser clinic won't help, I've lost over £400 and am pretty frustrated. I would like to upload pictures but it wouldn’t let me.

November 3, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Sophie was great!!

Sophie was great!!! Great experience at lazer clinic and she really took her time

November 24, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I’ve just completed my 9th visit at the…

I’ve just completed my 9th visit at the clinic for Hollywood and underarms hair removal. Im a blond. It’s going very well my underarms only have a few individual hairs growing back and my intimate area still has a little bit hair growing back on the inner side of it but I’m hoping after another 3 visits which I’ve been recommended there won’t be much of them left. The stuff is great especially Sophie, very professional and caring. She’s performing a treatment fast at the same time carefully. I always feel very comfortable while Sophie is removing hair with a laser.
Would definitely recommend this clinic.

November 19, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Darcy the lady with magic hands

Had a lovely time at Norwich Laser Clinic once again.. This lady called Darcy is such a very friendly, warm and got magic hands that I felt nothing when she started doing my armpit.. would definitely recommend this clinic as staff are the best!! - love, from Regina

November 8, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Waste of money

When I went for my consultation, the lady who saw me told me I could do full face laser, and she said 10 sessions would be enough. At the end of 10 sessions, she said I might need a top-up after 3 or 6 months. But here I am after my 10 sessions, and my hair still grows everywhere on my face within a week.

She convinced me to buy a 10-session package for the full face, yet after a few sessions, they told me there was no point because some hairs are fluff, so laser wouldn’t help. They gave me one free session for half face, but I don’t think that covers the cost I paid for the full face for 10 sessions.

The last person (she’s got a mole on her upper lip, I don’t know her name) who did my session had done it once before and she took some of my left eyebrows out, and I told the receptionist I didn’t want her again on the phone . Therefore, I was told that a senior person would do my laser after that. However, they still gave me her for my last session. This time she covered my eyebrows because I told her to, and she did it properly, but still, if I asked not to do it with her, then why was my session still scheduled with her?

After my 10 sessions, I spoke to the person who has a mole on her upper lip, and I told her how the person said 10 sessions is more than enough. She just said, “No, we never say that, and we can’t do anything about it, and 10 sessions is never enough.” Well, I was told so, her saying that doesn’t help me. My first consultation was with an old lady wearing glasses.

I had another review on 3rd November it was ray who was dealing with me, I’ve told her During my consultation, I was informed by one of your colleagues that ten sessions would more than enough. However, Ray refused to believe me, even when I suggested reviewing the consultation recording if they had camera. She stated, "I trained my girls, and I trust my girls," which implies that she thinks I am being dishonest.

The whole experience was awful. Everyone did the laser on me differently, and some of them didn’t even do the whole face properly. The only person who did it properly was Tiya, who went on maternity leave.

I’m not happy with the result I have after paying this much. If the lady didn’t tell me 10 sessions would be more than enough, I would have never bought it I’ve lost nearly £500

November 3, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly people, great results, would definitely recommend

October 29, 2025
Unprompted review
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Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again in clinic!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Norwich Laser Clinic are fantastic

Norwich Laser Clinic are fantastic. The staff are always friendly and professional, the clinic is clean and my appointments are always on time

October 25, 2025
Unprompted review
Laser Clinics UK - Norwich logo

Reply from Laser Clinics UK - Norwich

Thank you for taking the time to leave a review - we hope to see you again in clinic!

Best wishes,
Team LCUK

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