Laser Clinics UK Reviews 

4,716
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,293 reviews, reviewers had a great experience with this company. Customers frequently share that the staff are exceptionally welcoming, knowledgeable, and attentive, ensuring that every session is conducted with great care and clear explanations. Consumer feedback highlights the consistently clean and well-organized clinic environments, along with the impressive effectiveness and noticeable results of the treatments over time. Some reviewers were not happy with poor communication, staff lateness, and occasional instances where practitioners appeared undertrained or rushed during appointments. A few consumers also mentioned frustrating consultations regarding specific medical conditions and inconsistent treatment thoroughness depending on which team member was assigned.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming, frequently praising certain... See more

Service

People report positive experiences with service, noting that practitioners are kind, knowledgeable, and... See more

User experience

Customers consistently note positive experiences with user experience, frequently highlighting welcoming... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the helpful staff who take... See more

Product

Customers had ambiguous experiences with product, as while some reviewers praised significant hair reduction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shamare is brilliant! She always does such a thorough job and makes the whole experience really comfortable and easy. It’s always lovely seeing her and I’m consistently really happy with the results... See more

Company replied

Rated 5 out of 5 stars

Been having some sessions at Cardiff. My experience has been great mainly because of the staff member treating me. Ogechi/Oge is simply exceptional at her job. She treats me so well that I leave very... See more

Company replied

Rated 5 out of 5 stars

Florina is the best therapist at laser clinic Ilford , she made sure every treatment was completed with care, always ensured i was comfortable. My skin was stinging a little on my arms during the ses... See more

Company replied

Rated 5 out of 5 stars

I may be typing this name incorrectly but I believe the lady who carried out my treatment is called Constantina. I’ve been treated by many ladies however every time I’ve been lasered by Constantina I... See more


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,716)

1,160 reviews in the last 12 months

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Rated 1 out of 5 stars

I can't rate the Norwich branch any…to

I can't rate the Norwich branch any lower but 1 star must suffice. Without any reason/explanation yesterday afternoon I had an email which was charming on the surface stating that today's 3pm appointment as 'CANCELLED' (in red - very childish). IS IT POSSIBLE TO HAVE A REFUND FOR THE £800-plus I paid out? I think not. Fortunately after 2 treatments the effects are extraordinary. I won't require another session until 1 November or possibly December - at a future anagen stage. I should never have gone to that branch. Also I should have paid for each individual session. But then, hell it's only money.......... for some.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mara was so amazing

Mara was so amazing! I felt so comfortable during my Hollywood session which I was really nervous about. She was so comforting that I didn't even feel embarrassed during the session.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Nicole in Silverburn

I went to the Silverburn, Glasgow clinic and had Nicole as my practitioner - she was incredibly professional, helpful and put me at ease. The treatment was fast and painless, very considerate to check in with me throughout. Great pre and after care advice and put me at ease right away. Looking forward to my next treatment.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

More Than Just a Treatment – Lindsey Is Amazing!

I’ve just had my second full-body laser hair removal session with Lindsey at Laser Clinics UK, Leeds Trinity, and I couldn’t recommend her highly enough.

Lindsey is an amazing therapist. She always takes her time and makes sure I’m comfortable throughout the whole session. What I really love, though, is that the appointments feel like so much more than just laser hair removal. We chat away about absolutely everything, and it genuinely feels like catching up with a friend you’ve known forever!

She makes what could easily feel like quite an awkward treatment feel completely relaxed, comfortable and easy.

I highly recommend Laser Clinics UK at Leeds Trinity — and if you get the chance to choose your therapist, definitely choose Lindsey. She’s amazing! ⭐⭐⭐⭐⭐

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

Everyone at Laser Clinics is outstanding!! Kind, helpful, and knowledgeable about treatments and other matters. The atmosphere is comfortable. Excellent value for money

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Results and Excellent Service So Far

Really happy with my experience so far. This was my third laser session, and I’m already seeing a noticeable improvement. Today’s treatment was more thorough and relaxed, and J was lovely — calm, professional and very careful throughout.

I also really appreciate how understanding and flexible the clinic is if you ever need to reschedule due to feeling unwell or unexpected childcare commitments. Overall, I’m very happy with the results and the service. Looking forward to my next visit!

October 2, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous company

Absolutely horrendous company! Please avoid at all costs!!! I purchased a package of 10 sessions for the Derby clinic and half an hour after my first appointment I had an email that the clinic is closing in 4 months and I have to use my full package by then. I went straight back to the clinic for some clarification and because it’s not physically possible to use my 10 laser treatments within 4 months I suggested that I can share my package with my husband or I can use some other treatments they offer, they told me that this won’t be possible but closer to the date they will give me more information about my options. Fast forward to my last appointment the lady said that they can offer me refund for my remaining 5 sessions or I can choose to continue my treatment in another clinic, I straight away refused that option as I am not able to travel that far so I chose the refund. 2 months later I started chasing my refund and after couple of emails with the refunds team I had a call from the previous Derby manager who was moved to the Leicester clinic to tell me that a refund is not possible and I have to go to Nottingham. I explained that I can’t physically travel to Nottingham but she said that is their policy and she just follows orders from her managers, but when I asked to speak with her managers she said that they don’t have contact numbers and they don’t talk to clients. Well I might of just said the most expensive “F*** off” in my life and hanged up the phone.
I have a disability and can’t deal with that stress anymore so I will just need to leave my package to expire and pay to another provider to continue my treatment!

October 2, 2026
Unprompted review
Rated 1 out of 5 stars

The Bradford broadway branch is a…

The Bradford broadway branch is a absolute joke just look at the negative reviews shocked how people still go here,crap customer service money hungry establishment the staff are so rude and arrogant for low paid workers

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful first session with…

I had a wonderful first session with Mozhdeh today at the Brent Cross branch. She was exceptionally kind, friendly, caring, and helpful. From start to finish, she made sure I was comfortable, checking the pain levels and taking great care of my skin. Her attention to hygiene and detail gave me so much peace of mind.
Thank you so much,dear Mozhdeh🌹

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

A great journey and experience!

Was completely new to laser hair removal two years ago. I’ve just completed my final session this month - I’m really glad I started my laser hair removal journey. Huge thank you to Jan at Laser Clinics Basingstoke who put me at ease and encouraged me to try it back then. Jan has done a fantastic job! Looking forward to my maintenance sessions 😊

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Jessie is a star.

I had few peel treatment with Jessie at LCUK Norwich, and I couldn’t be happier with the experience. From start to finish, Jessie was incredibly professional, knowledgeable, and put me completely at ease. They explained every step of the process and provided thorough aftercare advice. My skin already feels amazing, and I felt so safe in their hands. I highly recommend Jessie to anyone looking for expert skincare!

September 26, 2026
Unprompted review
Rated 1 out of 5 stars

I have had an issues with so many things here.

I had an issue with the practitioners not being skilled enough on my 3rd visit. Over confidence too and not knowledgable in micro needling treatments I had booked. Then the booking the treatments was also an issue - not enough time booked out to do the treatment or the wrong day even the wrong treatments booked. Then each time I had a good practitioner they left or now the shop is shutting down. I have 3 treatments left worth over £300 and it’s such a headache getting time off and then Laser Clinics booking system and skill question or a random practitioner and reliability of treatment session time. Oh one good thing is Skinstitut products…oh wait they don’t use them anymore.

September 25, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

Absolutely amazing for black skin

Absolutely amazing for black skin. Both my sisters have had full successful sessions with no hair growth. The girls are lovely especially Chantel. Minimal Pain and kind caring staff love you Laser Clinics Wimbledon!!!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

I’m so pleased with my laser treatment…

I’m so pleased with my laser treatment and the results. The lady who treated me was friendly, professional, and made me feel completely comfortable throughout. She explained everything clearly and provided excellent care. I would highly recommend this clinic and Mozhdeh will definitely be returning. Best worker in the clinic thank you Mozhdeh kind Regards Rojen

September 25, 2026
Unprompted review

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