Laser Clinics UK - Stratford Reviews 60

TrustScore 3.5 out of 5

3.7

Westfield Sratford City, 128/129 The St, London, E20 1EN Stratford, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Very poor results on my legs . forced to pay more because I chose to pay cash on the appointment day even though I made the reservation when they had a discount!!!!

Rated 5 out of 5 stars

I had a really good experience at the Stratford clinic, thanks to Elaina. She was friendly and made me feel at ease and comfortable during my hair removal session, The treatment itself was smooth,... See more

Company replied

Rated 5 out of 5 stars

I just had my Hydrafacial with Precious at Laser Clinics Stratford and it was fantastic. I'm used to this treatment but this was possibly the best one I've had yet. Very thorough and focusing on conge... See more

Company replied

Rated 5 out of 5 stars

Zana was amazing! I’ve been doing laser hair removal at the Laser Clinics for a year, but I’ve never experienced this level of service. She worked with real precision and care, targeting each area tho... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

  • Westfield Sratford City, 128/129 The St, London, E20 1EN, Stratford, United Kingdom

  • 020 3745 9040

3.7

Average

TrustScore 3.5 out of 5

60 reviews

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Rated 5 out of 5 stars

The girl I had was extremely friendly- Stratford Westfield

The girl I had was extremely friendly, bless her she had to run out to get gloves and kept me updated while I waited. Bare in mind I only waited 5 mins but the level of care and worry they have is soo lovely makes you feel very comfortable-

May 5, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're happy to hear that you felt comfortable and cared for during your visit. We appreciate your acknowledgment of our team member's dedication to ensuring a positive experience. Thank you for your kind feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Highly Recommended - Great service by Elaina

I had a really good experience at the Stratford clinic, thanks to Elaina. She was friendly and made me feel at ease and comfortable during my hair removal session,

The treatment itself was smooth, efficient, and far more pleasant than I expected. Elaina’s attention to detail and calm approach really stood out, making the whole experience feel relaxed and well-managed. I’d highly recommend booking with her if you’re considering laser hair removal—you’ll be in excellent hands.

May 1, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're happy to hear that you felt comfortable during your treatment. Thank you for recommending our clinic!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Precious at LCUK Stratford

I just had my Hydrafacial with Precious at Laser Clinics Stratford and it was fantastic. I'm used to this treatment but this was possibly the best one I've had yet. Very thorough and focusing on congested areas exactly like I needed it. She was great. Will be coming back soon!

May 1, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're so happy to hear that you had such a fantastic experience! It's great to know the treatment was so thorough and met your needs. We appreciate your positive feedback and look forward to seeing you again soon.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

It was my first time to have my laser…

It was my first time to have my laser here at Laser Clinics Westfield Stratford. I got nervous at first but the staff named Darshita was very nice and gentle that made me feel at ease.

April 21, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're happy to hear that your first laser experience with us was a positive one! We appreciate your kind words and we're so glad you felt at ease.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

I have been undergoing facial laser…

I have been undergoing facial laser treatments for several years, so I am very familiar with the procedure and the appropriate intensity levels for effective results. I recently attended your clinic to use a prepaid session I had remaining before it expired.
Before the treatment began, I clearly requested that the laser be performed at a higher intensity, as I am not a first-time client and require a setting suitable for ongoing treatment. However, despite my request, the treatment was carried out at the lowest possible level, which is typically used for first-time sessions. As a result, the session has had no effect whatsoever.
Also, I was very concerned that the laser was applied directly over an inflamed spot on my face. In my past experiences with other practitioners, this area has always been carefully avoided to prevent skin damage or pigmentation issues. Unfortunately, this was not the case during my visit, and I am now left with visible marks on my skin following the treatment.
I find this level of care highly unprofessional and disappointing. Clients trust trained practitioners to carry out treatments safely and appropriately, and this experience has not met even basic expectations.

March 29, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

would recommend :)

staff are lovely and very thorough when doing laser hair removal. they make sure that you are comfortable and ploite, the facilities are clean and well maintained too. would definitely recommend :)

March 11, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're happy to hear that you felt comfortable during your treatments with us. Thank you for recommending us!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

This visit was excellent

This visit was excellent. The therapist was very attentive and accommodated my needs. thank you

February 16, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We’re so pleased to hear that you had an excellent visit and felt well looked after by our team. It’s wonderful to know your needs were accommodated throughout your appointment. Thank you for your kind feedback, we truly appreciate it!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

The company often starts your sessions…

The company often starts your sessions late. If you are 3mins late they will cancel your appointment. Been burned by them doing laser . And front desk staff are rude . Been going to them over a year not getting any better once I finish my bulk sessions will not be using this branch . Only stayed because it was convenient .But I should have been finished with laser ages ago .They hang up the phone to avoid dealing with problems. And also manager is never in always away on holiday

January 3, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

As a great consumer with the best and…

You provide excellent customer service to your customers, Anoska. When I make a booking, I always make sure that she is available at the time.

February 4, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

Dear Faith,
We’re so happy to hear about your positive experience and your kind words about the excellent customer service you received from our staff. Thank you for taking the time to share your experience with us!

Best Wishes
Team LCUK

Rated 5 out of 5 stars

Microneedling and Laser Hair Removal

Johanna performed my Microneedling in Stratford Westfield and was amazing! She was super knowledgable, talked to me about proper after care and checked in with me throughout to make sure I was ok. She explained the process thoroughly and the results are amazing. I've also had Laser with Asmia in the past who is also amazing and gave great service! Thank you Stratford

February 3, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We’re so happy to hear that you had such a wonderful experience with your treatments! Thank you for your kind words about our staff it’s great to know you felt well informed, cared for throughout, and are pleased with your results. Thank you for your positive feedback.

Best Wishes
Team LCUK

Rated 4 out of 5 stars

Asima was a great therapist

Asima was a great therapist. She actually took the time for hydra facial and my skin finally feels like I’ve gotten something done. Previous two sessions were so quick and with no result that it felt almost like a disappointment.

January 31, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're happy to hear that you had a great experience! We appreciate your feedback and are so glad you finally felt like you got the results you were looking for.

Best Wishes
Team LCUK

Rated 5 out of 5 stars

So happy and kind staff 😍

January 31, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're so glad our staff made your experience wonderful. Thank you for your kind words; we appreciate it greatly!

Best Wishes
Team LCUK

Rated 5 out of 5 stars

Excellent service

Excellent service

January 28, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

Thank you for taking the time to leave us a review.

We are pleased you are enjoying the service!

Best wishes
Team LCUK

Rated 5 out of 5 stars

Great experience as usual

Great experience as usual. Very professional and kind staff.

January 28, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We appreciate you sharing your positive experience with our team; we are so glad you found them professional and kind.

Best wishes
Team LCUK

Rated 3 out of 5 stars

I have not been entirely satisfied with…

I have not been entirely satisfied with the treatment. Firstly you don’t get the same therapist and there is a particular therapist that is not doing my laser properly so it’s pointless ! Especially when it’s an intimate procedure.
You should put the option to have the same therapist for all your sessions.

November 20, 2025
Unprompted review
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Reply from Laser Clinics UK - Stratford

We appreciate you sharing your concerns regarding inconsistent treatment and therapist changes. We'll review your feedback about continuity of care and the procedure. Thank you.

Best wishes
Team LCUK

Rated 5 out of 5 stars

Thank you

Thank you. I think it was Danine(?) doing my treatment today. The only problem that LC tipping app did not work for me.

January 20, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're glad you enjoyed your treatment. We appreciate your feedback and will look into the tipping app issue you experienced during your visit.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Daneen is amazing

Daneen is amazing! She takes care of me evertime and makes sure that the treatment is perfectly done! Thanks Daneen

January 20, 2026
Unprompted review
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Reply from Laser Clinics UK - Stratford

We're happy to hear that you had such a wonderful experience! We appreciate you taking the time to share your feedback; it means a lot to us.

Best wishes,
Team LCUK

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