LaserPecker Reviews 1,271

Super customer service, any queries I have had during my purchase of the laser pecker have been dealt with promptly and professionally. Gloria in particular helped answer any questions I had in a very friendly and helpful way regardless of the time difference. Thank you so much.

I received a quick and courteous reply from the support team Mr./Ms. Kita.

Everything was good, but I didn't know that I needed to send deposit inovice to confirm the bank deposit I think it was not clear enough

Order was placed on Oct 10 and has nit been received yet. Tracking does not provide any useful information. Items were to be used as gifts. I had to order other pens to give as gifts.

So far this machine gets five stars. I did a tester and came out okay

The LP1 Pro is a great addition to my shop. I use it to make leather embossing dies out of small maple blocks. It takes a dozen passes to get it deep enough, but it is very precise, takes up almost no room and does not require me to move my computer to the shop. I use it with my phone and iPad.
The Bluetooth link is quick and reliable even on iOS devices (competitor lasers have trouble with iOS Bluetooth implementation).
The intended APP for the LP1 is the LaserPecker APP. It only has a few ClipArt items and very limited editing capability, but it does do g-code. I create my artwork on a PC in advance so I dont need much editing. I also use the unintended LaserPecker Design Space occasionally to get more ClipArt items, banners and curved text with work arounds to get it to etch properly with this app. I really wish they would port some of the features to the original LaserPecker APP, and this would make the. Lp1/LP1 Pro 5/5 stars.

your craftzone is slow in opening and sometimes it does not even open

Thank you for helping me use my gift card and getting my items .

Only reply I got was your lp2 must be weak. Really?

Lin, is probably one of the best representatives I've EVER encountered. The owner of LaserPecker should be greatful. Lin treats all of their customers with such care one would think they own LaserPecker. I own 5 businesses myself. I could use Lin. So if you don't want them let me hire them. Haha. Be blessed.

Gloria was the best, she just explained everything perfectly and helped us to the best she could.

The power pack does not work.
They claim to work with light burn, not the case.
Don’t trust the LDS program you are basically forced to download to use the laser not even 3 burns in and it crashed a brand new computer only used for the laser.. luckily was able to get it to reset but not off to a great start.
If you do end up buying this I recommend a chair as well because it is slow AF

Can't comment on machine as haven't recived, its been a month they sent attachments but no actual machine lp2plus.keep saying will be with you soon , customer service is disgusting

Great products. Decent prices.

Great product and easy follow up with the client services. Thanks to Kita you was very kind, respond rapidly, and made the return process very easy.

The costumer service from Laser Pecker is just amazing. Kita was very friendly, responsive, proactive and quite helpful. Highly recommended!

They are great. Their products are wonderful

Very very impressed with the quality and what blew my mind was I sent an email with question and Junee from LP called me on the phone to answer my questions!!! Exceptional service and product!

I needed a replacement part for my LX1 Max, and created a ticket. Gloria was quick to respond, and the replacement part was sent very quickly, along with instructions for proper replacement. Very pleased with the customer service.