LaserPecker Reviews 1,271

request for quotation was fast fullfilled

I operate the LP5 for my business and have been very impressed with its performance and versatility. The machine feels extremely well made and was packaged impeccably. The dual lasers are a gamechanger for small businesses who need cutting and engraving abilities on a wide range of materials, and I have been particularly impressed with its ability to cut thin brass in helical (metal cut) mode. Although my unit suffered a malfunction with the 450nm laser, the support team was incredibly diligent and responded promptly. My representative, Lin, provided straightforward steps to validate and troubleshoot the issue, and when it was determined the unit needed repairs, they were quick to send a replacement laser head.

The only things preventing me from rating five stars are issues with the LDS software and lack of guides and resources. While the machine is somewhat compatible with Lightburn, several critical features such as outline previews are not available. The LDS app for windows works fine for raster engraving but is lacking in features when it comes to vector editing, which necessitates the use of external software for most tasks. In particular, an improved corner radius/node editing tool, the ability to set coordinates from object centers, the ability to rename and add more layers, and the ability to save custom material settings would be extremely helpful. The material settings page for the LP5 is also pretty sparce, and I would love to see more technical video tutorials working with various materials. For now, getting comfortable with the LP5 requires a lot of trial and error, material settings documentation in a separate database, and vector work in other software.

Overall, I am extremely impressed with the LP5 and the team behind it, and I am confident they will work to improve the software so that it is on par with the capability of their machines.

Support has been great each time I contact the team. I worked with Lin this time and they were very patient and kind. They provided me with the information I needed to fix my device.

Laserpecker always stands behind their product and assist with problems even years after my purchase. I respect a company like this and will buy from them again.

I had a small defect and got a complete replacement of my LP5. I didn't expact that. Unfortunately the return took a while, but I always got polite updates. As delay compensation I got (without asking) extra Laser material. Great service.

Recently I bought and tested a Lasepecker LP5.
I was surprised about the delivery speed, and the quality of the product. Hardware and software works really fine. Perfect choice.
During accessing support to get a VAT invoiceI've get fast response from Camille.

I’m a repeat customer and absolutely love the brand. I had an issue with my recent order of another machine and Lin jumped in to correct the problem. It’s great to know that the company values their customers. Thank you!!

I had a good experience with laser pecker after sales as I had a problem with my LP2 stand.Kita was customer service at its best and she kept me up to date through the returns process with no issues.
Thank you Kita and Laserpecker.

I had a great experience with LaserPecker’s support team.
Camille was incredibly kind, patient, and efficient — she helped me resolve my issue quickly and clearly explained everything.
It’s always reassuring when a company stands behind its product with such professional and friendly service.
I’m very satisfied with both the product quality and the customer support. Highly recommend LaserPecker and special thanks to Camille!

I received an email asking me to clarify my shipping address. Lin, updated it and all was well. Thank you for a prompt response.

I couldn’t be more pleased with the service. LaserPecker after service for delivering the add-on.The case is incredibly well-made, perfect for organizing LaserPecker and its accessories, and it’s exactly what I needed to keep everything neat and easily accessible.
What truly stood out, though, was the customer service. Gloria was quick to respond, super friendly, and incredibly helpful. It’s rare to find such top-notch customer service these days, and it definitely made owning LaserPecker more enjoyable.
I highly recommend Gloria for excellent customer support.

Response was clear, timely and professional. Kudos to Camille who assisted me regarding my inquiry that made it smooth and clear. Keep up the excellent work!

The customer service was very fast and helpful. Camille helped us in everything almost inmediately all the time. I can offer for everyone.

Having an issue with getting the rotary tool to operate on my LaserPecker LP4. Gloria on the support team sent me a very clear list of instructions and that was the end of the issue. Great support

Really prompt and informative responses. Thank you Gloria!

I’d like to sincerely thank the LaserPecker team for their outstanding customer service and support.
Thanks to Kita’s kind assistance and quick communication, my faulty laser block was replaced with a brand new one. I really appreciate the effort and attention to detail throughout the process.
It’s rare to see a company that truly stands behind its products and supports customers this well. Highly recommended!

Too long to deliver, quick to take my money. Cancelled order as I can’t put any trust in a company that’s so poor with their promises.

Response was prompt and accurate, Thank You Camille.

Service and quality