Took too long to ship the order. Not received on time and I repeatedly asked to expedite the shipping or cancel the order. They couldn’t help at all. Once the order is placed, customer service is of... See more
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I ordered 2 personalized Christmas gift sacks and they are absolutely gorgeous. I am beyond pleased with my purchase and can't wait to use them for Christmas.
Company replied
I'm older twice is amazing i bought 3 blankest there pretty and the necklace with the brown box love it thankyou ATT DAMARIS TRICOCHE.
Company replied
Even though I haven’t received or see my order yet I am sure they will not disappoint me. I loved the product because it was exactly what I wanted my granddaughter to have. Thank you.
Company replied
Company details
Written by the company
At Lassoa, we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs.
Contact info
548 Market St #14148, 94104, San Francisco, United States
- support@lassoa.com
- lassoa.com
Unreliable shipping time
Took too long to ship the order. Not received on time and I repeatedly asked to expedite the shipping or cancel the order. They couldn’t help at all. Once the order is placed, customer service is of no help. I Will not order from them again.
April 22, 2022
Tank you selent service
March 5, 2022
The picture is amazing
The picture is amazing. It's for my grandson who is 1. His parent love it. This message is not just for today, but he needs to needs to know this is who he is and will always be... Thank you
February 25, 2022
I bought these posters for my…grandchildren
I bought these posters for my grandchildren. They were so happy to see these posters. The smiles on their faces were priceless. They loved seeing themselves as super heroes. It warmed my heart.
February 4, 2022
I received the ballerina poster today with incorrect name.
I received the ballerina poster today with a totally different name personalized on it. It appears to be a common problem with this company. I also tried several times to email them, with no response. I also tried to locate a customer service phone number, of course one was not available. The poster itself is nice, but I wish they would have personalized it correctly.
February 2, 2022
Unprompted review
I ordered the ballerina poster…but got someone else’s name
I ordered the ballerina poster personalized as a birthday gift. I made sure the the name was spelled correctly before processing, received it today with a totally different name and it’s not even any name I know. Tried to send an email only to have it say it wasn’t able to send. What the heck!
February 2, 2022
Great gift for my grandkids
January 12, 2022
Reply from lassoa.com
Hi Deborah,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly. Hope you will have lots of great moments with the item and we look forward to serving you for many years to come.
No Status on Christmas Bag
I have yet to receive a confirmation on delivery of my order although I've written two emails. According to contact information, they ship out of Texas, so it's been over two weeks now and no status update has been provided.
December 17, 2021
Unprompted review
Reply from lassoa.com
Hello Pam, we deepest apologies about your undelivered order and we are aware that we have to take responsibility for this issue. Therefore, we would like to propose an effective solution which can appease your feeling and save your time. We've sent you an email updating about your order status, kindly check it and reply to us as soon as you can. Looking forward to hearing from you soon. Thank you!
I love the ornament I brought from u
December 16, 2021
Reply from lassoa.com
Hi Teresa,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
It hasn't been delivered yet.
December 4, 2021
Reply from lassoa.com
Hello Regina, we deeply apologize about your undelivered order and I understand that it's really frustrating to wait for your order. We've sent the tracking info via your email address, kindly check it or contact us at Support@lassoa.com.
Christmas gift sacks
I ordered 2 personalized Christmas gift sacks and they are absolutely gorgeous. I am beyond pleased with my purchase and can't wait to use them for Christmas.
November 25, 2021
Reply from lassoa.com
Hello Danielle,
Thank you so much for sharing your feelings. Hope you will have lots of great moments with the item and we look forward to serving you for many years to come.
It may have been my error but the photo…
It may have been my error but the photo made the bag look so much larger than it is. Very disappointed. One gift can probably fit.
November 22, 2021
Unprompted review
Reply from lassoa.com
Dear,
On behalf of the Lassoa team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. As we truly want to locate your order on our end and assist you further in this matter, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct us at support@lassoa.com
I still have not received my order 😕. I ordered on 11/3.
I still have not received my order 😕
November 22, 2021
Reply from lassoa.com
Hi Jordan, we're extremely sorry to hear about your experience with our business. I can understand how frustrating it must have been to face this shipping delay. I just want to let you know that your issue is important to us, and we’ll get back to you ASAP with proper insight and solutions. Otherwise, you can direct us at support@lassoa.com. We appreciate you bringing this to our attention. Hope to hear from you.
Priceless
I ordered the small and the 50x60 they are so beautiful soft and colorful and just the thought of my granddaughters have these as keep sakes something they can keep and think of me long after I am gone is priceless, wonderful product!!!!
November 18, 2021
Unprompted review
Reply from lassoa.com
Hi Carol,
We are so happy to hear that you are satisfied with our product and service. Hopefully, we can be a companion in years and your cooperation is greatly welcomed all the time. We wish you all the best. Thank you.
Don’t even have the product yet
Don’t even have the product yet . LS17879 was placed on 10/28/21. Just now got a tracking number and still no activity of its location.
November 16, 2021
Reply from lassoa.com
Hello Scott, we deepest apologies about your undelivered order and we are aware that we have to take responsibility for this issue. Therefore, we would like to propose an effective solution which can appease your feeling and save your time. Your order has been shipped out, it's expected to deliver in the next few days. Otherwise, you can direct me at support@lassoa.com. Looking forward to hearing from you soon.
My order was completely wrong
My order was completely wrong. I was so excited and even getting emotional as I opened the package only to see my granddaughters name spelled completely wrong. I was heartbroken. It would have been perfect. My granddaughter name is Dellana. It was supposed to say
"Princess Dellana". I am so disappointed. I hope you can make it right and send me the corrected replacement.
Thank you.
Carolyn Battle
November 14, 2021
Reply from lassoa.com
Hello Carolyn, we apologize for our failure to serve you well which caused you to encounter such a worse experience. We totally relate to your situation and will be disappointed if we were in your position either. Our company, of course, has an immediate solution for your issue so please check on your mail for details. Looking forward to hearing from you.
The product is garbage
November 13, 2021
Reply from lassoa.com
Hello Sydney, thank you for reaching out, we are so sorry for the inconvenience this has caused you. We truly understand how it can be frustrating when receiving an item that does not meet your expectations. As we truly want to listen to your problem and make the thing right, we have sent an email to you. Looking forward to hearing from you soon.
Absolutely love my shirt
Absolutely love my shirt. The ordering process was quick and easy, I recevied my order fast as well.
November 4, 2021
Reply from lassoa.com
Hi, we are thrilled to have you as part of the Lassoa family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
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