Great products overall, exactly as described, except for the coffee scale, which lacks the timer shown in the photos. The advertised model includes a timer function to count seconds as the coffe... See more
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Review summary
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I bought the Muvna adjustable levelling espresso tamp in Walnut 54mm for Breville. The product was heavy, precise, and of surprisingly excellent build quality, especially given the online reviews for... See more
Products I ordered are quality made. It was only the tamper station I am not 100% satisfied with as the neck of the handler of both my Sage Barista Espress and the Mauva bottomless portafilter is too... See more
I ordered three items, the are all nice. They were not cheap, but were supposedly on sale - I would I even know if it's really a sale However, it took nearly a month from order date to delivery date,... See more
Company details
Written by the company
Premium Coffee Tools For Brarista and Home Coffee Lovers
Contact info
United States
- contact@lastaforest.com
- lastaforest.com
3.1
Average
232 reviews
Replied to 3% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their products are worth the wait!
I placed an order during Black Friday for a great portafilter (bought the same style with a different handle on Amazon in March 2024) and puck screens. I did experience the long delay with product shipping and delivery, but the company was very polite and responsive to emails. I assumed the product was coming from China and expected that shipping would take awhile especially because it was the holiday season and they were offering good prices for the products they carry. I'm not sure how or why customers would assume their products weren't coming from China. A simple browse of their US website made it perfectly clear that the products could ship from their warehouse in China. Their shipping policy states that they have different warehouses, but a product may ship from a different warehouse based on their available supply. I assumed making a purchase during a busy, holiday season meant the product would come from their main warehouse in China. I'm satisfied with the experience and products that I received from Lastaforest. This was my second time purchasing from them and I'm sure I'll purchase from them again.
November 22, 2024
Unprompted review
Reply from Lastaforest
Thank you for this thoughtful and detailed review! We're so grateful for customers like you who understand our shipping process and appreciate our product quality. You're absolutely right - during busy periods like Black Friday, orders may ship from our main warehouse in China, which can take longer. We really appreciate your patience and understanding about the shipping times.
It means so much to hear that you found our customer service team polite and responsive, and that you're satisfied with both your portafilter and puck screens. Thank you for being a returning customer and for taking the time to share your experience in such detail - it helps other customers know what to expect.
Happy brewing!
Horrible shipping experience
Online purchasing experience is good, but shipping experience is absolutely horrendous. Do yourself a favor and purchase elsewhere if you want to get your order in under 4-6 weeks. Purchased three weeks ago and still hasn’t even shipped.
February 1, 2025
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for the delayed shipping of your order. We are currently experiencing longer processing times due to the Lunar New Year holiday period (Jan 27 - Feb 5). We will resume normal shipping operations on February 6th.
Please email us at contact@lastaforest.com with your order number for a detailed status update. As a thank you for your patience, we'd like to offer you a special discount on your next purchase.
Best regards,
Deceptive Shipping Timelines
Took a week to 10days to get a shipping email with tracking number only to discover its shipping from mainland China. This practice of not divulging these extended shipping times of three weeks or more from payment has got to stop. We live in a two-days-to-my-doorstep world. Any company that can’t deliver on that doesn’t get my business. And this company is not a deep discount seller. I expected much more.
January 23, 2025
Unprompted review
Reply from Lastaforest
Dear valued customer,
Thank you for your feedback about our shipping transparency. While we do ship from multiple warehouses (USA, EU, and China) based on stock availability, we should have made the origin and timeline clearer at checkout. Our standard delivery estimates are clearly listed in our shipping policy, ranging from 4-17 days depending on location, plus 2-5 business days for processing.
For detailed tracking of your order or any shipping concerns, please email us at contact@lastaforest.com with your order number.
Best regards!
very good quality
January 17, 2025
Unprompted review
Reply from Lastaforest
Thank you for your kind feedback! We're happy to hear you're satisfied with the quality of our products!
Happy brewing!
Ma
☕️
Very slow delivery.
I am giving such a low review because the delivery was very slow (over a month from Germany to Italy) which did not meet the claims on the website. The customer service was responding promptly to emails, but provided no real solution nor further info.
I can’t review the product since it was a gift for someone else. However being offered a discount in exchange for a positive review, makes me question the authenticity of the ratings
December 9, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for your order taking over a month from Germany to Italy, which clearly didn't meet our stated EU delivery timeline of 6-12 days. While we appreciate that our customer service team was responsive, you're right that they should have provided more concrete solutions and information.
Regarding review incentives - thank you for bringing this to our attention. We want authentic customer feedback and will review our review practices to ensure complete transparency.
Please email us at contact@lastaforest.com with your order details so we can investigate why your EU delivery took so much longer than our standard timeline.
Best regards,
Ma
My order last for +1 month to get
My order last for +1 month to get, apparently they are shipping from China thru USPS. Once I made the claim my only option was to wait for the product then to send them back at my cost, my opinion is that this company is doing a great job on social network with no so efficient or controlled fulfillment system.
December 5, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I apologize for the extended delivery time and lack of clear communication about shipping from our China warehouse.
You're right - while we maintain active social media presence, we need to improve our fulfillment operations and return policies.
Your feedback about shipping and returns is valuable.
We are working to make our warehouse operations more efficient and transparent. Please email us at contact@lastaforest.com with your order details so we can address your specific situation.
Best regards,
Ma
Absolutely trash experience
Absolutely trash experience.
Purchasing was fine, but had to wait nearly a month to get my merchandise. Okay, fine. Once I received it, half my order was wrong or didn't match the descriptions on the website.
I reached out to them and they fed me some half-baked excuse, and when I asked to return the items, they refused to pay return shipping. I checked and cost of shipping to China (where the company is located) and it is $80!! Absolutely not worth a return. I will be disputing the charge with my credit card company to get my $200 back.
January 11, 2025
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for this terrible experience - from the long delivery time to receiving incorrect items and the difficult return situation. This is completely unacceptable.
I understand your frustration with the high return shipping costs to China. Let me help resolve this immediately without requiring you to ship anything back. Please email us at contact@lastaforest.com with your order number and photos of the incorrect items. I will personally ensure you receive:
A full refund for any incorrect items
No requirement to return the items given the shipping costs
Clear explanation of what went wrong with your order
There's no need to dispute the charge - we want to make this right for you directly.
Best regards,
Ma
Never order from them - scam no original Brands …
If you suspect you may not want thier product or have any issues with it - return shipping is in HONHKONG which will cost much more than the product. Would never order anything again.
January 1, 2025
Unprompted review
Reply from Lastaforest
I understand your frustration regarding our return shipping location. While our main warehouse is in China, not Hong Kong, you're right that international return shipping costs can be significant. We are the official distributor for these coffee tools and provide warranty coverage and customer support.
If you have any issues with your order, please email us at contact@lastaforest.com before arranging a return - we may be able to resolve your concerns without requiring return shipping.
Best regards,
Ma!
This is a Chinese store
This looks like a UK store, but it is in fact a Chinese store. That is why shipping takes weeks. I ordered on 15 December, it was shipped on 30 December (well after the 2-5 business days advertised on the website). It then arrived 6th Jan. This was supposed to be a Christmas present.
Further, whilst the website states that you can return the parcel, it is not clear that you have to pay your own shipping. Given that it is also not clear on the website that this return will be shipped to China, what you don’t know as a customer is the fact that a return will cost you £90! So effectively there are no returns.
Overall, this shop should be clear about its location and what it means for U.K. customers for shipping and returns.
December 15, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for the lack of clarity about our operations and shipping details. You raise valid points about several issues:
Our delivery times not meeting the advertised 2-5 business day processing time, especially during the holiday season
The impact on your Christmas gift plans
The need for better transparency about return shipping costs to China
You're absolutely right - we need to be clearer about our warehouse locations and what this means for UK customers regarding both delivery and return costs. While we do have multiple warehouses, including in the EU, we should better communicate when orders will ship from our main warehouse in China.
Please email us at contact@lastaforest.com with your order details so we can address your specific situation.
Best regards,
Ma
Possibly the worst on line retail…
Possibly the worst on line retail experience I have ever experienced. Placed an order on 12/12 which miracle of miracle was only availed for collection on 01/08! This following reach out to customer service who frankly gave me the bird, politely!
Would NEVER spend a dollar with this company again. You suck Lastaforest, you do not deserve my business.
January 10, 2025
Unprompted review
not a bot reviewer
just like most "real" reviews and not bots here, i placed an order and 2 weeks later, still No shipment is being sent. contacted credit card and filed a disupute. scammers ... be aware !!
December 17, 2024
Unprompted review
Reply from Lastaforest
Dear!
I deeply apologize for this unacceptable month-long delay and the poor customer service response you received. You have every right to be frustrated with both the extended wait time and how your concerns were handled.
While we experienced delays during the holiday season, our response should have been much more helpful and understanding. Please email us at contact@lastaforest.com with your order details so we can make this right.
Best regards,
Ma
I don’t know anything about coffee but…
I don’t know anything about coffee but I got a V2 drip for my husband for Christmas and he loved it. It worked very well and has a very nice design. Their customer service is also excellent. They replied right away and got my problem sorted out quickly. I would definitely buy something from here again
November 22, 2024
Unprompted review
Upgrade your coffee game...
Bought the tamper and gear spinner WDT tool as wanted to upgrade my coffee game. Although I questioned the price, it's 100% made a huge difference. Coffee is pouring smoother and tastier.. If into your coffee, I would highly recommend Lastaforest products.
December 27, 2024
Unprompted review
Probably shouldve come here before…
Probably shouldve come here before ordering - sounds like i am experiencing what everyone else is - ordering a cool new tool for my coffee set up from an ig ad they ran. only to have a order "ship" but usps still hasnt recv'd the item. its been a week now with no movement or update :( wish they pulled it together, i think the company has some great potential. will likely contest the charge on amex
December 20, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I understand your frustration with the shipping delay.
Due to the Lunar New Year holiday (Jan 27 - Feb 5), there are temporary delays in order processing and shipping updates.
Please email us at contact@lastaforest.com with your order number before filing a chargeback - I will personally check your order status and provide you with accurate tracking information.
Best regards,
Ma
Bad and confusing experience
I made a purchase on December 17, 2024 and today, December 27, I have not received any news or information about my purchase.
I'm worried, it's a frustrating experience
December 27, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I understand your concern about the lack of updates since your December 17th order. This delay is related to our upcoming Lunar New Year holiday period (Jan 27 - Feb 5), which has affected our processing times. Please email us at contact@lastaforest.com with your order number, and I will personally check your order status and provide you with detailed tracking information.
Best regards,
Ma
as per everyone else
as per everyone else, order placed Dec 3rd and the tracking says a shipping label was printed, and that the facility nearby is waiting for the package.. did they just not send it over? that, or they're scammers.
stay away from this place.
December 3, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I understand your frustration and want to assure you that we are not scammers - your order is legitimate and will be delivered. Due to the Lunar New Year holiday period (Jan 27 - Feb 5), there have been some delays in processing and shipping. I know it's concerning when tracking shows only a label creation for such a long time.
Please email us at contact@lastaforest.com with your order number, and I will personally:
1. Check the current status of your package
2. Provide updated tracking information
3. Give you a clear delivery timeline
Best regards,
Ma
Great product
I received my order with in 2 weeks. Great product, nicely pkg, and it works great. I got the Geared Spinning WDT Tool and i see a taste difference in a very positif way. I do recommend
December 8, 2024
Unprompted review
Everything is in perfect order
Everything is in perfect order. The shipment to Poland arrived without any issues.
December 23, 2024
Unprompted review
Probably scammers
Probably scammers. Claimed that my order has been shipped and the delivery time is up to carrier. After contacting our national post I found out the package has not been even sent. Order was placed in NOVEMBER.
December 20, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for this situation and want to assure you we are not scammers. I understand how frustrating it is to discover your November order hasn't actually been shipped despite what you were told. This lack of transparency is unacceptable.
Please email us at contact@lastaforest.com with your order number, and I will personally:
1. Investigate why there's a discrepancy with the shipping status
2. Provide you with actual shipping confirmation and tracking
3. Offer you the choice of expedited shipping or a full refund
Best regards,
Ma
Scammers
Ordered on the 11th of December and still no update as to when the order will be shipped. I will now be requesting a refund from them however I am concerned that they are scammers and are stealing people's money.
December 19, 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I understand your concern about your December 11th order. I want to assure you that we are not scammers - we are experiencing shipping delays due to the Lunar New Year holiday period (Jan 27 - Feb 5). Please email us at contact@lastaforest.com with your order number, and I will personally make sure you receive either:
1. Your order with expedited shipping
2. Or an immediate refund if you prefer
As a gesture of goodwill for the delay, we'll add a 10% refund when you receive your order.
Best regards,
Ma
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