Latelier London Reviews 17

Do not buy from this company. They take forever to respond. Give you a return address then don’t refund your Monday. They received my return 3rd January. Still not even has confirmation. They just ignore emails. Dint waste your time.

I received two of the same article and although I am happy with one of them I asked for help to return the second sent in error. I am still waiting after numerous emails! A scam. They have no intention of helping with returns.

Awful! Waited weeks. Apparently item was in sale! I wouldn’t put the garment on my dog. Absolutely awful nothing like the pictures.

I bought some shoes from the store on the 20th August using their free shipping. I appreciate that it may take a while for them to arrive. But i emailed the company asking if they had any updates on the shipment and they have yet to respond to me. Poor customer service. I hope that the parcel arrives soon

A different dress arrived to that which I ordered. Have tried to get a refund/email the company but both email addresses bounce back as they are not in use. I suspect there is a scam here. Beware.

I wouldn't give the dress I received a single star. I unwrapped it and put it straight into the dustbin.
The fabric was awful, and it looked like a tent.

My coat sizing was too small. I wanted to return but their policy is that we have to email them first within the 14 days I did it the same day I got my parcel but got no response I sent several emails no response. It states not to return any item until they respond so now have an item which is wrong size. Basically they ignore you once you have purchased from them. Would never recommend them.

Really good quality,beautiful patterns,definitely recommend!

I have ordered a dress and requested a returns label as it does not look like the image on the website…I received an automated email saying that my return was being reviewed and that I will receive another email with returns label which I have not received…is this a scam company??

Avoid this company, they a scamming customers, and are using a fake video belonging to someone else claiming to be selling a Zara blazer coat.
When it arrived it’s a cheap poorly made copy, that is I incorrectly sized. When I contacted them they offered a refund if I return the coat to china but it would cost as much as the coat did, but they could offer me a 20% refund and a 20% voucher for the shop.
I told them to keep the voucher and give me my refund, but they should refund the whole amount as it is false selling.
A month later, 5 emails, no refund and totally ignored.
Scammers!!!

I’ve never received the dress, and after writing several emails and Instagram messages and comments, I can confidently say there is zero customer service here. I ordered a dress for my wedding reception and all this gave me useless stress.

Good shipping and communication. Return process is a bit different and could be more streamlined.

Bad experience so far. Ordered a dress on 3/6, never received an email that it was shipped. So I emailed them on 3/12 and 3/13 to ask what’s the hold up. They haven’t responded (it’s 3/15). Still don’t know what’s going on with my order from 9 days ago.

Second dress I have purchased from here this year - excellent customer service experience, beautiful garments, good fit, delivery to New Zealand :)

I ordered the dress through a third party but needed a different size..... which they didn't have! I went directly to L'Atelier and they did have my size! Sadly the dress had a faulty zip, so returned it. The customer service and attention to detail was second to none and I felt it was personalised rather than a generic email or chatbot.
I now have the gorgeous dress and absolutely love it. Thankyou so much Karoline and team.I'll absolutely be back!

I love my dress and it is exactly like the picture, it has arrived in good time. Thank you.