Latelier London Reviews 17

TrustScore 2.5 out of 5

2.3

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Company details

Written by the company

Stylish and feminine clothing with a boho vibe


Contact info

2.3

Poor

TrustScore 2.5 out of 5

17 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They take forever to respond. Give you a return address then don’t refund your Monday. They received my return 3rd January. Still not even has confirmation. They just ignore emails. Dint waste your time.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Returns impossible

I received two of the same article and although I am happy with one of them I asked for help to return the second sent in error. I am still waiting after numerous emails! A scam. They have no intention of helping with returns.

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Waited weeks. Apparently item was in sale! I wouldn’t put the garment on my dog. Absolutely awful nothing like the pictures.

September 11, 2025
Unprompted review
Rated 2 out of 5 stars

I bought some shoes from the store on…

I bought some shoes from the store on the 20th August using their free shipping. I appreciate that it may take a while for them to arrive. But i emailed the company asking if they had any updates on the shipment and they have yet to respond to me. Poor customer service. I hope that the parcel arrives soon

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

My coat sizing was too small

My coat sizing was too small. I wanted to return but their policy is that we have to email them first within the 14 days I did it the same day I got my parcel but got no response I sent several emails no response. It states not to return any item until they respond so now have an item which is wrong size. Basically they ignore you once you have purchased from them. Would never recommend them.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have ordered a dress and requested a…

I have ordered a dress and requested a returns label as it does not look like the image on the website…I received an automated email saying that my return was being reviewed and that I will receive another email with returns label which I have not received…is this a scam company??

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Using a fake video

Avoid this company, they a scamming customers, and are using a fake video belonging to someone else claiming to be selling a Zara blazer coat.
When it arrived it’s a cheap poorly made copy, that is I incorrectly sized. When I contacted them they offered a refund if I return the coat to china but it would cost as much as the coat did, but they could offer me a 20% refund and a 20% voucher for the shop.
I told them to keep the voucher and give me my refund, but they should refund the whole amount as it is false selling.
A month later, 5 emails, no refund and totally ignored.
Scammers!!!

March 7, 2025
Unprompted review
Latelier London logo

Reply from Latelier London

Hi, you never bought anything from our company so why do you leave a bad review without verifying? We don’t even sell coats! We never communicated with you about vouchers. We think you are confusing our company with someone else. Your claims are absolutely baseless and we ask you to remove this review please

Rated 1 out of 5 stars

I’ve never received the dress

I’ve never received the dress, and after writing several emails and Instagram messages and comments, I can confidently say there is zero customer service here. I ordered a dress for my wedding reception and all this gave me useless stress.

March 21, 2025
Rated 2 out of 5 stars

Bad experience so far

Bad experience so far. Ordered a dress on 3/6, never received an email that it was shipped. So I emailed them on 3/12 and 3/13 to ask what’s the hold up. They haven’t responded (it’s 3/15). Still don’t know what’s going on with my order from 9 days ago.

March 11, 2024
Rated 5 out of 5 stars

Return customer

Second dress I have purchased from here this year - excellent customer service experience, beautiful garments, good fit, delivery to New Zealand :)

October 31, 2023
Rated 5 out of 5 stars

L'Atelier, more than just a retailer!

I ordered the dress through a third party but needed a different size..... which they didn't have! I went directly to L'Atelier and they did have my size! Sadly the dress had a faulty zip, so returned it. The customer service and attention to detail was second to none and I felt it was personalised rather than a generic email or chatbot.
I now have the gorgeous dress and absolutely love it. Thankyou so much Karoline and team.I'll absolutely be back!

April 21, 2023
Unprompted review

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