The Fly Fairly app is awesome to use . Easy to book and the best part , if we need to change the flight details are handled well without adding any stress to customer. Staff like Ayla and Raya are so... See more
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Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... See more
Finally, a PayLater travel website that actually doesn't overcharge you! Very easy to navigate and a smooth booking process. I love it!
Loved how quick the booking process was. I went with Affirm because they're the most chill in my experience, and I usually pay it all off in a month or less. Love that they have many financing options... See more
4.8
Excellent
204 reviews
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Our First Great Grandchild Surprise.
Well I planned to go over and surprise my Granddaughter and her first baby. Fly Fairly had great prices and where easy to book my trip over and back. Thanks Fly Fairly for helping me carry out my plans.
June 6, 2025
Unprompted review
Reply from Laters
Love this, Wayne! We’re honored to be part of such a special moment. Wishing you and your growing family all the joy in the world 💜✈️
Easy and very convenient booking…
Easy and very convenient booking experience. Fair prices . Excellent
June 5, 2025
Unprompted review
Reply from Laters
Easy, convenient, fair, you just described our dream personality. Glad the booking hit right without any stress tax.
Come back anytime. We’ll keep it simple and sweet, just how you like it. 💜✈️😌
FlyUnfairly: 16% Non Refundable Service Fee
BE CAREFUL - FlyFairly charges a non-refundable service fee (£180 or 16% in my case) just to book a flight — something I’ve not seen with other travel platforms, do not miss it!
I only realized I paid that fee after canceling the flight within Etihad’s 24-hour free cancellation window. Etihad confirmed I was eligible for a full refund, but FlyFairly refused to return their service fee, stating they were doing me a “favor.”
They also mishandled my booking, listing my wife and children as adults and omitting my infant entirely. When I contacted them, they blamed the airline’s system and claimed the airline had approved the correction, but no change appeared online, and I didn’t feel comfortable taking that risk without seeing confirmation. I canceled within 20 minutes.
Their customer support was unprofessional — using emojis, dismissive tone, and avoiding responsibility. At one point, they claimed refunds are considered on a case-by-case basis, but this message was later edited and removed, which raises concerns about transparency.
Regardless of how they justify it, the fact remains: they charge you a high service fee to book a flight online, and it’s non-refundable.
Most platforms do not do this, and I strongly suggest booking elsewhere especially if you end up having to cancel and communicating with them
June 5, 2025
Unprompted review
Reply from Laters
Steve’s review is polite, which was not quite the abusive language we experienced in chat 😅 (we keep full logs, Steve).
The real story? He asked to cancel, got refunded. The end ☺️💜
- Etihad confirmed all three passengers were booked correctly. The infant not showing was a known display glitch on their side (we can’t control airline system errors unfortunately!)
- He asked us to cancel, and we secured a full refund, even though the fare was non-refundable
We’ve all met a 'Steve'; 100% refund for his non-refundable flight (even though the airline said no) and he still reviews us like we stole Christmas 😅🤷♂
We still love you, Steve.
Fly Fairly Crew ✈️💜
A very smooth transition very impressed
A very smooth transition very impressed
June 4, 2025
Unprompted review
Reply from Laters
Thank you for the love, Cheryl! Thanks for the kind words and the classy energy. Come back anytime for more smooth moves and zero stress. 💜✈️😎
Angel
Angel, the agent who helped me, she was very kind to help me with my inquiry. She responded very promptly and even did extra mile just to help me.
May 30, 2025
Unprompted review
Reply from Laters
Jean, thank you so much for the lovely words. You’ve got Angel smiling so hard she might float off her chair.
We’re really glad she could help and make things feel a little easier. You’re always welcome here any time you need a hand or a flight. 💜✈️😊
First time booking here
First time booking here and I had questions about my booking code and TSA pre-check. Angel seems to help everyone here and helped me as well. Answered all my questions easily, fast and reliably. I took that info and was immediately able to navigate thru the airlines booking process to confirm seat selection and status. Thank you! This makes me more confident in my upcoming trip!! Many thanks!!
May 29, 2025
Unprompted review
Reply from Laters
Stacie! First-time flyer vibes but handled it like a frequent flier with main character energy.
Angel’s basically customer service on caffeine so no surprise she had your back. Glad you got the seat sorted and the TSA pre-check flex locked in. Confidence looks good on you.
We’ll be here cheering you on from departure to arrival. 💜✈️🫶
Reply from Laters
Easy and flexible is the dream combo. Appreciate the no-fuss energy. You kept it simple, and we’ll keep it smooth for the next one. 💪✈️💜
It's just easy and user-friendly
It's just easy and user-friendly. It's just the moment of truth. I urge anyone to try them. Excellent
May 16, 2025
Unprompted review
Reply from Laters
Emison, this might be one of the kindest reviews we’ve ever received. "Moment of truth" hit us right in the feelings - thank you for trusting us and for urging others to give us a go. That means everything.
We’ll be right here when you’re ready for your next trip. 😊💜✈️
Reply from Laters
Sandra, we’re so glad to hear it was quick and easy, that’s exactly how it should be!
Thank you for trusting us with your trip. We’ll be right here whenever you’re ready for your next journey. 😊💜✈️
Smooth transaction
Smooth transaction, good prices, user friendly. Tickets received immediately, direct from the airline.
May 13, 2025
Unprompted review
Reply from Laters
Flame, you're officially our favorite kind of traveler - sharp, honest, and allergic to sneaky fees!!
We’re so glad everything was smooth and straightforward. No surprises, no drama, just tickets and peace. The way it should be!
Thanks for the kind words. Catch you next trip, Flame on. 😊💜
First time with awesome experience.
This was my first time booking in this website. I can't be more happy with that! The best prices and zero stress. Definitely this website is my number one choice now. Thanks.
May 6, 2025
Unprompted review
Reply from Laters
Jaime, we love a first-timer who doesn’t hold back with the compliments! 🥰 I think this is the start of a beautiful friendship 😊💜✈️
Outstanding Customer Support
Wow!!! My experience was thee best, It started with Ashley supporting me with my concern and then Angel join in on the team. It was the most informative experience I had with my flight issue, They both were very knowledgeable and went the extra mile to make sure I was taken care of and to be able to get to a resolve. I was very pleased with the outstanding customer support service, they both get a A+ for assisting me. I will definitely look forward to using your services again in the near future and sharing Fly Fairly with my family members. Way to Go!!! Fly Fairly with your awesome team!!!
May 7, 2025
Unprompted review
Reply from Laters
You brought the Jazzi, we brought the angels 😇 Ashley and Angel read this and immediately printed it out like a diploma. They're now campaigning to rename the company “Fly Jazzy.” Honestly? We’d allow it. 💜✈️
Reply from Laters
Kisha Redd the whole internet and picked the only site that didn’t try to rob her 💜 Appreciate the quick hit of honesty, we felt that in our souls 🥰✈️💜
Awesome site for booking anything best…
Awesome site for booking anything best prices !
May 2, 2025
Unprompted review
Reply from Laters
Altaveon Mckay? More like Altaveon No-Delay.
Booked it fast, booked it smart. That’s how we like it. If booking flights were a sport, you’d be undefeated. See you for the next flight! 🏆✈️
Reply from Laters
Short, sweet, and smoother than a gate upgrade.
Thanks for flying fair, Tulasi. We’ve saved your seat. 😊💜✈️
Great Customer Service
Great service by Ashley with regards to my enquiries on my flight booking. She was friendly, courteous and went to a great length to assist me. To add on, I have been booking via FlyFairly a couple of times and so far it has always been a pleasant experience.
April 27, 2025
Unprompted review
Reply from Laters
Aidil Abdullah, official president of smooth bookings and five-star vibes! Ashley’s smiling so hard we might need to file a dental claim. Appreciate you. 😊💜✈️
Used Afterpay
Used Afterpay, flights showed up, nothing weird happened. That’s a win. Might try them again when I head to Gold Coast. Site wasn’t annoying which is rare these days.
February 25, 2025
Unprompted review
Reply from Laters
Ruby Mitchell? More like Ruby No-Glitch-ell because smooth bookings are the real flex these days!
Appreciate you keeping it chill. Gold Coast is waiting for another Ruby takeover. 😊💜✈️
Angel is a true angel 😇 today
Angel is a true angel 😇 today
She answered my inquiry promptly
Thank you
I will buy tickets when I travel in the future
Thank you again
I really appreciate it
April 23, 2025
Unprompted review
Reply from Laters
Kamsiah, you blessed Angel with wings today!
Appreciate the kind words and can’t wait to welcome you back when you’re ready to fly. 😊💜✈️
Got a one-way to Melbourne on a Tuesday…
Got a one-way to Melbourne on a Tuesday night and the booking literally took 3 minutes. Angel helped when I put the wrong date. No stress, just sorted.
March 31, 2025
Unprompted review
Reply from Laters
Okay Wei Jie, booking in three minutes? That’s Wei Too Efficient.
Glad Angel had your back, she said you kept it calm, and were I quote "certified breezy" 😎
Let’s do it again sometime. 😊💜✈️
Booked 4 seats to brisbane for me and…
Booked 4 seats to brisbane for me and the kids. honestly one of the smoothest bookings i’ve done. used klarna so didn’t have to pay the full thing upfront which helped heaps. angel helped me sort seat selection and was so patient. really good support. not stressful at all which is rare when travelling with 3 kids.
February 27, 2025
Unprompted review
Reply from Laters
Hannah? More like Ha-ha-nnah because this review made us grin!! 😄
You booked for you and the crew like it was no big deal, and somehow made it sound chill. Angel’s still glowing from the shoutout.
Come back anytime, we’ve saved your seat (and probably your sanity). 😊💜✈️
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