Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more
This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more
Paul and Terry arrived promptly to fit 2 windows and a door. They worked hard and expertly paying attention to detail. The finish is very good and they left the site tidy. I found all who i came in... See more
Company details
Information provided by various external sources
Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.
Contact info
Kimberley Road, BS21 6QJ, Clevedon, United Kingdom
- 01275878153
- lm@launa.co.uk
- launa.co.uk
4.6
Excellent
177 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good prompt service
Good prompt service. All appointments on time. Staff courteous and workmen worked cleanly.
February 14, 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, it is lovely to read.
would recommend.
excellent service from start to finish, with a quality product.
February 13, 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, dont forget about our great recommendation scheme!
Very satisfied with this installation
Very satisfied with this installation. Thank you.
February 7, 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, lovely to read.
I was impressed at their workmanship
I was impressed at their workmanship, consideration and general help. I would recomend them to others.
February 7, 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, I will pass your comments to our installation department. Dont forget we have a great recommendation scheme.
would recommend to anyone
would recommend to anyone, fast and very tidy.
February 7, 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, I will pass your comments to our installation department. Dont forget we have a great recommendation scheme.
We had a new front door
We had a new front door, a composite door fitted, and two other doors. The doors are very good, and the fitters were excellent. We were very pleased with our choice of company to do the job.
January 30, 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, it is lovely to read. I will let the installation department know that you thought the fitters were excellent.
Don't touch this shower with a barge …
Don't touch this shower with a barge pole. Its amazing how many of the reviews with trustpilot live in the USA. Read All checked reviews, all from real customers, we are taking them to court for damages to our house. Cant wait to see them.
January 7, 2018
Unprompted review
Reply from Launa Windows
Thank you for your feedback. I understand that our installation department are handling your order.
With regards to some of our reviews showing they are from US - I spoke to Trustpilot and they have informed me that this is something that customers fill out when they first leave a review - something Launa or Trustpilot have no control over. I can reassure any customers reading our reviews that they have all been verified by Trustpilot and are all genuine customers of Launa Windows.
FIRST CLASS JOB!
Excellent professionally done job and the workmen did their utmost to work around us with minimum disruption. We would not hesitate to recommend the company.
December 5, 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review - dont forget about our recommendation scheme!
Bad customer service
I had french doors fitted although i could not fault the product the fitters did not use dust sheets on my furniture and the mess was horrendous. I was charged £30 extra for brass handles and on speaking to other contractors after launa are the only form that charge this. Their customer service was not great in that staff were rude when I tried to book in for another quote recently. Shop around before you make any decisions
November 29, 2017
Unprompted review
Reply from Launa Windows
Thank you for your feedback. We pride ourselves on working with minimum disruption to our customers, and I have made our installation department aware of your complaint regarding a dustsheet. If you would like to contact the office direct we can discuss further along with your recent new enquiry for a different door.
They did a great job
They did a great job. Couldn't be happier with the windows and doors they supplied and fitted. They had to come back for a follow up visit to sort out some snagging, but they were swift and courteous. Many thanks.
November 28, 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review - We like to make sure if there are any snags (we are only human!) are rectified asap! Thank you again.
Great company
October 25, 2017
Unprompted review
Reply from Launa Windows
Thank you Mr Danneau - another review after another installation. Thank you again for all your past business.
GOOD SERVICE AND FRIENDLY MEMBERS OF …
GOOD SERVICE AND FRIENDLY MEMBERS OF STAFF THAT WORKED VERY WELL AND CLEANLY
October 17, 2017
Unprompted review
Reply from Launa Windows
Thank you for your lovely review Mr and Mrs Vile - its so rewarding for customers to take their time to leave a review.
Excelllent and left our property very …
Excelllent and left our property very clean after the work was done. Would highly recommend Launa windows.
October 17, 2017
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - dont forget about our recommendation scheme!
We were very pleased with the service
We were very pleased with the service, also delighted with the end product
October 11, 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review - so happy you are pleased.
This is the third time I have used this …
This is the third time I have used this company and each time the service throughout has been exceptional.
From first contact to fitting they have been pleasant,stress free experiences and I would not hesitate to recommend Launa Windows to anyone.
Thank you ALL at Launa.
October 10, 2017
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - its always a pleasure to assist returning customers! Dont forget about our recommendation scheme!
Reply from Launa Windows
Thank you for another great review Mr Brown - its always a pleasure to assist returning customers!
A quick and efficient job done
A quick and efficient job done. A bit of a mess left in the lounge, but this is our only criticism.
August 15, 2017
Unprompted review
Reply from Launa Windows
Thank you for your review Mr Bale - I have passed your comments regarding the mess to our installation department, it helps us for future installations.
People in the office very helpful
People in the office very helpful. The salesman advising and helpful. Surveyor outstandingly professional Colin Beale very very helpful. The team who erected the base were professional helpful polite and reliable. The same too the team who put the conservatory together included us in its construction. Launa Windows were helpful from start to finish.
August 2, 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review Mr Maud - we are so pleased that you are happy with your conservatory and all aspects leading upto the erection of your new conservatory.
My overall opinion of Launa Windows
Ten out of ten on all counts ie sales, measuring up, installation. altogether very pleased with all aspects. Would recommend if asked.
July 31, 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review Roger - dont forget about our great recommendation scheme
Seamless and high quality service from …
Seamless and high quality service from Steve the Salesman to Richard the surveyor and Jason and Jamie who fitted them. Excellent communication from and by admin.
Thankyou
July 31, 2017
Unprompted review
Reply from Launa Windows
Thank you Judith for your great review, your comments were passed on to Steve, Richard, Jason and Jamie.
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