You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
Everything was good except you took my laundry bag. I always reviewed and wrote to you about this weeks ago. I needed that bag for travelling. I would like to have my bag back please. I know it is too... See more
Company replied
Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a good clean
Always a good clean. However the once extremely reliable tracking App has become unpredictable.
May 1, 2026
Reply from Laundryheap
Hi Andrew,
Thank you for your feedback. We’re glad to hear you’re happy with the cleaning quality, but we regret the issues you faced with the tracking updates.
Your feedback has been shared with our team, and we’re actively working to improve its accuracy and reliability. We look forward to providing you with a reliable and effortless experience moving forward.
Team Laundryheap!
Terrible customer service
Terrible. They asked me to 'confirm' if I wanted to clean but without any explanation of why and with very poor English. they also suggested a skirt needed time to dry - I didn't send a skirt and I asked for dry cleaning. customer service is infuriating - 24 hours to get a response which ignores my questions and just asks me to confirm again. eventually got a clear answer, asked for two items to be cleaned, one not to be processed. only one was cleaned.
May 2, 2026
Unprompted review
Reply from Laundryheap
Hi Martin,
Thank you for sharing your feedback. We’re truly sorry to hear about the confusion and communication challenges you experienced throughout the processing of your order.
Our team has reviewed the matter in detail and shared further information with you via email. Your feedback has been escalated internally, and we are reinforcing clearer communication standards and strengthening internal processes to ensure a transparent and seamless experience moving forward.
We sincerely regret the impact this experience has had and remain committed to restoring your confidence in our service.
Team Laundryheap!
overcharged and low quality service
This service completely over charges you. Very low quality service for what you are being charged. My clothing was not folded, most clothing was inside out and it was not neatly packed. There are more quality services out there for a much better price. I would not recommend.
May 1, 2026
Unprompted review
Reply from Laundryheap
Hi Kerri,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience regarding the quality of service and your concerns around pricing. This is not the standard we aim to deliver.
Our team is conducting a thorough investigation and reviewing the quality checks of your order. We will keep you updated throughout the process and work towards a suitable resolution.
We appreciate you bringing this to our attention and are committed to ensuring a more consistent and reliable experience moving forward.
Team Laundryheap!
Clean and nicely/neatly folded clothes.
Clean and nicely/neatly folded clothes.
Value for money too.
April 30, 2026
Reply from Laundryheap
Hi Amber,
Thank you for the fantastic 5-star review! We’re delighted to hear that you were happy with the service and that your items were beautifully packed.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
Terrible
Terrible, do not recommend using them. Have used 3 times, first order was good. Second order was disorganized, as delivery kept getting rescheduled later and later until beyond 10pm. I decided to use a third time and regret doing so. My expensive suits (x4) were sent for dry cleaning, they came back after being washed (yes washed) and folded. My order was so clear, “dry clean, on hangers” Totally ridiculous. Customer service and a very weak attempt at service recovery was unacceptable. So I’ve now had to pay someone else to actually do what I paid Laundryheap for. 2 of my jackets don’t sit properly after being washed, I’m hoping after being properly pressed they are ok.
Not worth the headache an frustration, let alone the damage to clothes. I was given 25sar (less than $9 Cdn) as compensation as account credit, not a refund. Will never use them again.
May 2, 2026
Unprompted review
Reply from Laundryheap
Hi Emma,
Thank you for sharing your feedback. We’re truly sorry to hear about the recurring delays and the concerns regarding the processing of your suits.
Our team has conducted a detailed review and shared further information via email. We kindly encourage you to review it at your earliest convenience.
Your feedback has also been escalated internally as we continue reinforcing stricter adherence to instructions, strengthening quality checks, and enhancing our processes to ensure a more reliable and tailored experience moving forward.
Team Laundryheap!
Excellent service very helpful and clean
April 30, 2026
Reply from Laundryheap
Hi Laponda,
Thank you for the remarkable 5-star review! We’re delighted to hear that you had a positive experience and that our team made the process seamless for you.
We look forward to continuing to provide a reliable and high-quality service.
Team Laundryheap
Reply from Laundryheap
Hi Peter,
Thank you for the fabulous 5-star review! We’re delighted to hear that you were happy with the outcome of your items.
We look forward to continuing to deliver a high standard of care with every order.
Team Laundryheap
Laundry bags provided
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will in the future require to send duvet for washing.
April 16, 2026
Reply from Laundryheap
Hi Zahari,
Thank you for your feedback. We’re glad to hear the laundry bags were helpful, but we’re sorry for the inconvenience with how your duvet was returned.
Your feedback has been shared with our team to ensure larger items like duvets are returned in appropriate bags based on their size and type. We appreciate you flagging this and look forward to providing a more consistent experience for your future orders.
Team Laundryheap!
Very good service
April 29, 2026
Reply from Laundryheap
Hi Milagros,
Thank you for the fantastic 5-star review! We’re truly delighted to hear that you had a positive experience with our service.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
What a fabulous service
What a fabulous service! Gone are the days of schlepping your laundry to the shops and then not having the time to pick it up. This is so convenient and well priced. Thank you.
April 28, 2026
Reply from Laundryheap
Hi Hilde,
Thank you for the remarkable 5-star review! We’re delighted to hear our service has been convenient and a perfect fit for your needs.
We truly appreciate your feedback and look forward to continuing to deliver a smooth and reliable experience.
Team Laundryheap!
Great service
Great service! Very easy to use and everything was cleaned and returned with ease!
April 22, 2026
Reply from Laundryheap
Hi Salem,
Thank you for the fantastic 5-star review! We’re delighted to hear you found the service seamless to use and appreciated the prompt turnaround.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Reply from Laundryheap
Hi Oliver,
Thank you for sharing your feedback. We’re truly sorry to hear about the condition of your sweaters and understand how disappointing this must have been.
Our team has conducted a detailed review of the matter and shared further information with you via email. We would kindly encourage you to review it at your earliest convenience.
We’re continuing to reinforce greater consistency, care, and attention to detail across our processes moving forward.
Team Laundryheap!
Great service
April 2, 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for the remarkable 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to delivering more effortless laundry experiences your way.
Team Laundryheap!
Making online booking?
I thought I booked online in IRL earlier today but never received a receipt although I confirmed my credit card & took screen grab of that for 00.00 until collection. Two hours later after receiving not text or email confirmation (why otherwise do they ask for this information when booking?), I tried to check with BOT, asked for agent etc. but kept getting the usual BOT blah about cannot answer my query re: whether my laundry is going to be collected. Won't be using laundryheap and will keep a lookout on my card to see if anything is charged. A waste of time IMO.
April 29, 2026
Unprompted review
Reply from Laundryheap
Hi Joie,
Thank you for sharing your experience. We truly regret the confusion around your collection and the lack of communication.
We were unable to locate your details based on the information provided. Please share further details and reach out via the Help section of the app.This will allow us to review your case and assist you promptly.
Your feedback has been escalated to our teams as we continue to improve communication and ensure our customers feel supported at every stage.
Team Laundryheap!
A brilliant service
A brilliant service, extremely efficient and very well organised. The quality of the cleaning service is excellent.
Niall
April 27, 2026
Reply from Laundryheap
Hi Niall,
Thank you for the outstanding 5-star review! We’re delighted to hear that you found our service efficient, well organised, and that the cleaning quality met your expectations.
We look forward to continuing to provide you with a seamless and reliable experience.
Team Laundryheap!
Over charged
Over charged and the customer service is totally useless.
April 29, 2026
Unprompted review
Reply from Laundryheap
Hi Donny,
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the charges and your experience with support.
We’ve tried locating your details but couldn’t find a match. Please share further details and reach out via the Help section of the Laundryheap app so we can review the charges thoroughly and keep you informed throughout the process.
We look forward to restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Harold,
Thank you for the fabulous 5-star review! We’re glad to hear that our service met your expectations and that you found our team professional.
We look forward to continuing to deliver a smooth and reliable experience.
Team Laundryheap!
Always pick up & deliver on time
Always pick up & deliver on time, pleasant drivers
Cleaning of high standard…
April 11, 2026
Reply from Laundryheap
Hi Norah,
Thank you for the remarkable 5-star review! We’re delighted to hear that our punctual service, friendly drivers, and cleaning quality met your expectations.
We look forward to keeping your laundry experience effortless and reliable.
Team Laundryheap!
Dont bother come in early than charge…
Dont bother come in early than charge me £5 for a no show. Wont be paying.
April 26, 2026
Unprompted review
Reply from Laundryheap
Hi Mohamed,
Thank you for sharing your concerns. We’re truly sorry to hear about the additional charges applied to your order.
We’ve tried locating your order details but weren’t able to find a match. We kindly request you to share more details and reach out to us via the Help section in the app so we can review this thoroughly.
We’d appreciate the opportunity to make this right for you.
Team Laundryheap!
Collection and Delivery was seamless
Collection and Delivery was seamless. You get notifications when driver is nearby as well as predicted time slot. Friendly and professional staff, cannot fault them and the prices are good
April 22, 2026
Reply from Laundryheap
Hi Samantha,
Thank you for the fantastic 5-star review! We’re delighted to hear that your collection and delivery experience was smooth, and that the notifications and time updates were helpful.
We look forward to continuing to provide you with a seamless and reliable experience.
Team Laundryheap!
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