Lawnscience lawn care Reviews 38

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Terrible professionalism and overall service, with poor results. I recommend shopping around and carefully asking numerous questions before working with this company. We used them on 14,000 SF lawn 3... See more

Company replied

Rated 5 out of 5 stars

Have been running a franchise since March 2011.If you put the effort in you'll get the rewards. There are proven recruitment strategies to help you build up your business. As your in charge you can fl... See more

Company replied

Rated 5 out of 5 stars

I've been with the franchise for 14 years and in that time Terry has been consistent with his advise and encouragement. This helped me build my business whilst giving me the freedom to manage my own d... See more

Company replied

Rated 5 out of 5 stars

I contacted Scott Harrison of Lawnscience early in the year regarding my lawn which was mostly moss. Scott visited and gave me an overview of how the condition of the lawn could be improved. The tea... See more

Company replied

Company details

  1. Garden Center
  2. Furniture Store

Information provided by various external sources

At Lawnscience we care for your lawn. Call us now for a FREE on-site survey. We provide a full range of lawn treatment and lawn care service across the UK


Contact info

4.2

Great

TrustScore 4 out of 5

38 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended

We have been using Lawnscience for a number of years, Richard usually comes to do treatments. I can honestly say we have never had such a lush, vibrant lawn in all the years we have lived in the house. It looks stunning at the moment. Richard is a lovely, polite guy, a pleasure to deal with. Always let's me know when he is coming, keeping in touch by text re time. He is totally reliable.

April 24, 2023
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Hi Pauline
Thank you for your great review. I'm glad Richard is keeping your lawn looking so good. I'll thank him on your behalf.
regards
Terry Lawnscience

Rated 5 out of 5 stars

My lawn has been transformed.

My lawn has been transformed from a series of bare patches and dead grass, into an area of lush grass, in the eighteen months with lawnscience. Thank you Thomas

February 4, 2023
Unprompted review
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Reply from Lawnscience lawn care

Hi Thomas
Thank you for taking the time to review Lawnscience. I'm really glad to see that you are pleased with the service and your lawn is improving. That is what we live for.

Rated 2 out of 5 stars

OK but very expensive

Having dealt with other lawn care franchises in the past I have to say that I find Lawnscience to be very expensive. I was reluctant to continue using them when prices were increased way above the rate of inflation a few years ago then again when I was quoted more than twice than my previous franchise to scarify the lawn. After being offered combined treatments in recent times with the second invariably being the same price as the first but offered at 50% off, I accepted this offer for my most recent treatment, only to receive an invoice for twice the cost of the single treatment. Naturally I assumed the 50% discount hadn’t been applied. Amazingly I was then informed that the second treatment actually costs twice the first, so the invoice was correct. This is blatantly obvious gouging and I will never use this franchise again.

October 5, 2022
Unprompted review
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Reply from Lawnscience lawn care

Hi Peter
Thank you for taking the time to leave a review. Please email me with details of your concern and I will look into it for you.

Rated 1 out of 5 stars

Why are you sending me junkmail

It's 2022 why are you sending me junk mail.. It's bad for the environment and I will never use your company or products now.

April 5, 2022
Unprompted review
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Reply from Lawnscience lawn care

Hi Chad,

We are very sorry to read your review, please can you email terence.nicholson@lawnscience.co.uk referencing this review and your address so we can take you off our mailing list.

Kind regards,
Terence Nicholson
Lawnscience

Rated 5 out of 5 stars

Excellent customer service and healthy…

Excellent customer service and healthy lawns! Very happy with Lawnscience. We've had a few other lawn care companies over the years so are able to compare. We always have plenty of notice, are given treatment options and there is always follow up. Highly recommend.

January 13, 2022
Unprompted review
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Reply from Lawnscience lawn care

Hi, Thank you for taking the time to review lawnscience. Glad to see you appreciate our service.

Thank you
Terence Nicholson

Rated 5 out of 5 stars

Outstanding service and results…

Really happy with the service I've received from James. I came to him with a large project covering around around 300sq metres of front and back garden in poor condition. Knowledgable from the very first visit and quotation, the project has gone extremely well in a very short space of time. This job required the complete preparation process and i have outstanding results. Seeding mid October gave me a full vibrant lawn within a month. Friendly, punctual with attention to detail, I would highly recommend Lawn Science for your gardens regeneration.

December 17, 2021
Unprompted review
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Reply from Lawnscience lawn care

Reece
Thank you for takin the time to review Lawnscience. I'm glad James provided you with an excellent result. Now all we have to do is wait for the warm weather and you can start to enjoy your lawn.
regards
Terence nicholson
LAWNSCIENCE

Rated 5 out of 5 stars

Lawnscience spring premium treatment

Lawnscience have only provide the first spring treatment and wow the lawn is so green again and healthy.

May 9, 2021
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Thank you for taking the time to review lawnscience. Really glad you are happy with the results.
Terence Nicholson
LAWNSCIENCE

Rated 5 out of 5 stars

I’m not a lawn expert

I’m not a lawn expert, hence why I contacted Lawnscience. I’ve found them friendly, easy to deal with, they’ve offered good advice and most importantly I’ve seen improvement in our lawn.

December 17, 2020
Unprompted review
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Reply from Lawnscience lawn care

Hi Ben
Sorry for the delay in replying have been having problems logging in!
Thank you for taking the time to post a review, they are really important to us.
Glad to see that you are already seeing an improvement.
regards

Terry

Rated 5 out of 5 stars

How my lawn was transformed

I contacted Scott Harrison of Lawnscience early in the year regarding my lawn which was mostly moss.
Scott visited and gave me an overview of how the condition of the lawn could be improved. The team carried out extensive treatments including getting rid of the moss, reseeding and weed and feed treatments. I now have the most wonderful lawn which give me great pleasure. I am most grateful to Scott and his team and can thoroughly recommend them.

December 15, 2020
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Hi
Sorry for the delay in replying have been having problems logging in!
Thank you for taking the time to post a review, they are really important to us.
Glad to see that Scott is looking after you and you're happy with the results.

regards

Terry

Rated 5 out of 5 stars

Great service (gutter…

Great service (gutter cleaning)....despite the pouring rain....all completed. Thank you

December 5, 2020
Unprompted review
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Reply from Lawnscience lawn care

Hi Valerie
Sorry for the delay in replying have been having problems logging in!
Thank you for taking the time to post a review, they are really important to us.
Glad to see that you are happy with the gutter clean.
regards

Terry

Rated 1 out of 5 stars

Unprofessional and deceitful company

Unprofessional and deceitful company. Bad customer service.

Stay clear and avoid the stress.

Just a shame I can’t give a minus rating.

August 24, 2020
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Hi Laura

Thank you for your review. Really sorry that you feel unhappy with our service. I have investigated and I think your dissatisfaction was caused by our inability to scarify your lawn due to us not being able to access your rear lawn becasue you do not have a access gate. You did suggest that we could carry the scarifier through your house, I'm really sorry we cannot do this as it would be unsafe for our technician and also could cause damage to your property.
Really sorry that we disappointed.
regards
Terry

Rated 5 out of 5 stars

Nigel from lawn science was very professional

Nigel from lawn science was very helpful to us in removing 3 wasp nests from our loft on 23/7/2020.
he was very accommodative and even gave us an early evening appointment.
It was a pleasure to meet Nigel and he approached the task very professionally and explained the procedure very clearly and also said what will happen
during and after the treatment.
Would highly recommend Nigel for any wasp removal issues.
Nigel also has a lawn treatment service that we are going to use in future

July 27, 2020
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Thank you for taking the time to review Lawnscience.
glad that we could be of assistance with your wasp problem.

Terence nicholson
LAWNSCIENCE

Rated 5 out of 5 stars

Dear lawn science I would just like to say you are the best

Dear lawn science I would just like to say that your service is excellent not only does your treatments work brilliantly but the service is excellent the first time I had my back lawn done l was greeted by a lovely person called mark at first I was unsure and when I had the treatment done I didn’t know how long it would take but let me tell anyone out there who is unsure it has turned my garden around and looks amazing thank you lawn science Charlotte mills x

June 30, 2020
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Hi Charlotte
Thank you for your comments, glad you are happy with the service.

Terry

Rated 5 out of 5 stars

Wasp nest removal

We had a wasp nest about 4 weeks old in a cavity above a velux window in our converter loft.
There was only a small entrance under some trim to the hive but Terry had the tools to get to this 3rd story location from the ground to treat the area. 2 hours later we had no more wasp activity.
A quick and efficient job carried out at short notice on a Sunday.
I highly recommend Terry of LawnScience Milton Keynes.

July 14, 2019
Unprompted review
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Reply from Lawnscience lawn care

Thank you Mr. Guyler for your review, I'm glad we were able to help with the Wasp infestation.
regards
Terry

Rated 5 out of 5 stars

Excellent Service

We had an excellent and prompt service from Lawn Science. They offered to come out the same day as well.

Thank you for coming out and sorting our wasp nest!

July 11, 2019
Unprompted review
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Reply from Lawnscience lawn care

Hi JMW100

Thank you for your kind review, it's really appreciated. Don't forget you have a 100% Guarantee so please let us know if they are not completely gone and we will pop round and retreat.

regards

Terry

Rated 1 out of 5 stars

Stay well clear

Having had the joy of dealing with this pompous and condescending idiotcovering the Milton Keynes and Bedford area I would highly recommend you stay well clear of this business. Not only did he give us a ridiculous quotation, three times the price of other lawn treatment operators, he also became aggressive towards my wife when she told him he was too expensive after constantly hounding her on the phone for days. They are obviously desperate for the business and ripping customers off through overpriced work and intimidation. Surprise there’s not more negative reviews on this business to be honest. Stay well clear everyone.

November 23, 2018
Unprompted review
Lawnscience lawn care logo

Reply from Lawnscience lawn care

Hi Wilkins
Thank you for your review. I think you might have made a mistake and are reviewing the wrong company, All of our quotations are recorded on our database, We cannot visit an address unless it is in our database, We have not supplied a quotation to the Surname Wilkins since 25/03/2016 and that Mr Wilkins is still a happy customer, he lives in Bicester. We are a family run business and really do not need to treat prospects aggressively, we are lucky to have a full customer book. But if you have any issue with my company please give me a call and I'm sure we can resolve it amicably.
regards
Terry Nicholson (07748358009)

Reviewer never responded, believe to be a false review.

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