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See what reviewers are saying

Rated 5 out of 5 stars

Love shopping here, the items are always unique and of excellent quality. Lazy Oaf have a wide range of sizes so a win for body positivity. Will always be my go to place for quirky, unusual clothing.... See more

Company replied

Rated 4 out of 5 stars

Fun interesting clothing - a word of advice - fits are all over the map. I ordered 3 xxxl sweater vests because I am 1m90 tall. 1 comes to my waist thr other two are essentially crop tops. Model image... See more

Company replied

Rated 1 out of 5 stars

Horrible customer support, and they actually trigger you on purpose if you are disabled. STAY AWAY. SCAMMED AFTER BEING A LOYAL CUSTOMER FOR 6 YEARS.

Company replied

Rated 5 out of 5 stars

Lazy Oaf is the best London based clothing brand! All their designs are unique and fun, and everything is super good quality and comfy. The only negative comment is that they're making me spend all... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store

About Lazy Oaf

Written by the company


About Us

Lazy Oaf is an independent, female-led and owned brand. Our garments are designed at our London studio a year ahead of launch, so that our team can take the time needed to develop each piece, ensuring the quality and fit are just right. We produce everything in limited quantities to reduce waste and ensure all our items are unique and special. Our products are designed to make you feel good and we’re constantly evolving our offering to best serve our community, with a focus on gender neutral styling and inclusive sizing. SHOP NOW Read Oafworld Contact Us FAQ's

Contact info

3.8

Great

TrustScore 4 out of 5

835 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

I purchased a sweater for a gift and I…

I purchased a sweater for a gift and I signed up for emails because it would give me a 10% discount on my first purchase. I waited for the discount and when I didn’t get it I sent a message to Lazy Oaf. I was told to wait a few days for it to come. I did wait but nothing came so I ordered the sweater anyway and sent another message to Lazy Oaf in hopes that in good faith they would honor their discount and refund 10% of my purchase. I received the sweater, but no discount and was told that the code( that I did not get) ended on Oct. 30. I am happy with the quality of the sweater but not with customer service. This is the first and last purchase I will make with this company.

October 27, 2023
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Reply from Lazy Oaf

Hi Darlene, sorry to hear this. I've checked our correspondence with you and can see from our records that you opened the email and received it in good time before it expired. Due to this we're not able to retroactively apply a discount on your order - sorry about this!

Rated 3 out of 5 stars

Little disappointed that return post is…

Little disappointed that return post is so expensive. Would discourage me from purchasing again

October 27, 2023
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Reply from Lazy Oaf

Sorry to hear this Danielle! We'd love to be able to offer free returns but at the moment it's not feasible for us - hopefully in the future though 😊

Rated 5 out of 5 stars

I was fortunate to shop both in store…

I was fortunate to shop both in store and online this year! Emily helped in store and while online I was able to easily find clothes that fit and look great! Will be purchasing more one day!

October 25, 2023
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Reply from Lazy Oaf

Thanks Anthony! Will pass your feedback on 🥰

Rated 5 out of 5 stars

Excellent

Delivered on time, great quality, true to size

October 27, 2023
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Reply from Lazy Oaf

Thanks for your feedback Jules ♥

Rated 5 out of 5 stars

I love Lazy Oaf

I love Lazy Oaf , they sprinkle a little bit of fun into my everyday life with their designs.
They are easy to order from and items come well packaged and with good tracking. The items themselves are of good quality.

October 30, 2023
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Reply from Lazy Oaf

Thanks so much Dawn! Happy to hear it 🥰

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, customer services rectified my ordering query promptly and efficiently.

October 26, 2023
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Reply from Lazy Oaf

Glad we could help, Elaine 😊

Rated 5 out of 5 stars

Love it!

Amazing quality and the sizing was perfect. Looks so cool- love it.

October 27, 2023
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Reply from Lazy Oaf

Thanks! ♥

Rated 2 out of 5 stars

Disappointed in Drop Shipping experience

I ordered, hoping to receive the dress for an event 8 days after I ordered. As I’m in London and Lazy Oaf is supposedly a London based company, I figured that the dress would arrive in time. I was sent tracking information the day after I ordered so I was sure that it would arrive. Sadly, it has not and now I have to source a last minute option to wear. I’m sad and disappointed. Despite loving the dopamine dressing, I’ll most likely never order from them again, as the whole operation now stinks of drop-shipping and I now question their sustainability practices.

November 1, 2023
Unprompted review
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Reply from Lazy Oaf

Hi Emily, so sorry to hear this. We keep all of our items in our London based warehouse and do not drop ship! If you could please email us at info@lazyoaf.com we'd love to look into this issue further for you.

Thanks,

Lazy Oaf

Rated 1 out of 5 stars

You will get taxed extra!

Got taxed an incredibly high amount extra (almost 50% of the order total) which came in not only as a surprise but also a total inconvenience - nobody care to mention before i finalized shopping nor even on the order dispatch confirmation. Disappointed and annoyed.

October 26, 2023
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Reply from Lazy Oaf

Hi Isabella, so sorry to see this. Any import duties and taxes are charged once the parcel has reached the destination country and unfortunately, we have no control over these charges, as customs policies vary by country. You can find out more customs information online here: https://help.lazyoaf.com/en-US/customs-duties-and-taxes-65290

Brexit eh 🙃 so sorry about this, we would help if we could!

Rated 2 out of 5 stars

Amazing Products but Expensive Hidden Shipping Fees

I loved my products when I received them. However, when I made my online purchases it appeared that I would be receiving free shipping, however when I went to pick up my package from the post office, I had to pay the shipping service (Landmark) $103 for my package. I was pretty upset since I was not notified that I would need to pay such a large fee when making my purchase. Because of this, I dont think I will be purchasing from Lazy Oaf again despite my cute clothes.

October 25, 2023
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Reply from Lazy Oaf

Hi Margaret, thanks for your review. So sorry to hear about this. I've checked your order and can see you're from Canada - unfortunately when purchasing there online from the UK it can come with COD charges which are out of our control - it depends entirely on the local courier.

The COD charge you've had to pay is due to the duty rate and the duty amount of each of the items you've bought. There is also a tax rate and tax amount included in this, so unfortunately these rates sometimes do end up being almost the same price equivalent as the order you've placed, or sometimes higher.

Please note that the cost of each item can also vary due to the exchange rate. Confusing we know but this is completely out of our hands I'm afraid, and doesn't apply to every single order from the UK to Canada so can be difficult to navigate.

Thanks, feel free to get in touch with us so we can talk this through!

Lazy Oaf

Rated 5 out of 5 stars

Perfect gift

Perfect gift, arrived pronto. Recipient delighted.

October 25, 2023
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Reply from Lazy Oaf

Thanks for purchasing, Amanda! 🥰

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