lcuppini.com Reviews 186

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their stylish, timeless, and luxurious feel. Many appreciate the perfect fit, beautiful designs, and the warmth provided by the items. The customer service is frequently described as prompt, helpful, and professional, with many consumers noting fast delivery and excellent packaging. However, some people were dissatisfied with the quality of certain items, finding them not as expected or not worth the price. A few reviewers also reported issues with customer service regarding returns or damaged items, and some mentioned receiving incorrect orders or experiencing delays in shipping.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many customers praise the beautiful... See more

Quality

Customers consistently express high satisfaction with product quality. Many reviewers praise the excellent... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast shipping,... See more

Order

Consumers find the ordering process to be positive. Many reviewers praise the flawless ordering experience,... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love Lcuppini. Their pieces are so stylish, timeless, and flattering, and the quality is amazing. I currently own 6 coats or more, and every single one feels like a statement piece while... See more

Rated 5 out of 5 stars

I purchased the Daisy Cashmere Jacket in black last year, and it was by far my best purchase. Despite owning several fur coats, this jacket stands out for its versatility and chic design. The detacha... See more

Rated 5 out of 5 stars

I ordered the Charlotte 6-in-1 coat and I absolutely love it. The quality is incredibly luxurious, the cut is beautifully feminine, and of course, it’s wonderfully warm. I’ve been wearing it every day... See more

Rated 5 out of 5 stars

I'll be honest and say I was very wary of L Cuppini for over a year. I had been targeted by frequent ads on Facebook and similar looking companies advertising luxurious coats had, on investigation,... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

186 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love this brand

Fast shipping, beautiful inventory, EXCELLENT QUALITY, easy to navigate. My fave website for outerwear (and more!)

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Jacket & Experience

I rarely ever leave reviews, but I was planning to when I received this beautiful jacket. Everything about my experience reflected the luxury of your products. The jacket itself is beautiful, but it was also packed so well and the free gift was really such a nice touch - and, again, reflective of a luxury product. It made me a customer for life.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot say enough wonderful things--Service beyond expectations

I cannot say enough wonderful things about L Cuppini and the way they truly stand behind their products.

I ordered one of their jackets and immediately fell in love with the quality. The craftsmanship, the feel of the fabric, and the overall design are absolutely beautiful. You can tell that great care goes into every detail. I had only worn it a few times when I wore it to my daughter’s school. Unfortunately, a name tag was placed on the jacket, and when I removed it, it lifted some of the color from the fabric. I was heartbroken.

I reached out to the company simply asking if they could repair it — and I fully expected to pay for the service. To my complete surprise, they responded with kindness and generosity, offering to replace the jacket at no charge. That level of customer care far exceeded my expectations and speaks volumes about their integrity as a company.

It’s rare to find a brand that combines exceptional quality with truly outstanding customer service. L Cuppini not only creates beautiful, high-quality pieces, but they also treat their customers with respect and genuine care.

I am beyond grateful and will continue to support and recommend this company wholeheartedly. ❤️

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jackets

I’ve made several purchases from L. Cuppini and have loved all of them. I constantly get compliments when wearing their jackets, and especially love the versatility of the Charlotte.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Forever love

Super fast shipping, beautiful fur jacket I will have and love forever❤️ a minor issue with the jacket clasps (only the two top ones)opening up but I will add an additional button or something myself

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the nicest brand

Honestly the nicest brand - such quality and style! These are forever pieces. I am so happy with my suede jacket and am already eyeing up more pieces!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just received my Becky jacket in tan…

Just received my Becky jacket in tan suede. The color and quality are both exceptional. The fit is true to size and a bit cropped, which is perfect with jeans. Can’t wait for warmer weather to wear this beauty!

February 4, 2026
Unprompted review
Rated 3 out of 5 stars

I had high hopes for this brand

I had high hopes for this brand. It‘s so hyped by influencers. The price is not appropriate for what it actually delivers. Dont get me wrong the cut and look of that suede jacket is amazing - but the quality is absolutely average and not worth 800EUR (bought at sale even discounted). Cheap zips and buttons - these are the small details that matter when it comes to a high quality brand. These zips and buttons could be Mango or Zara and I would‘ve paid 200EUR. Quite disappointing. Also a very cheap garment bag. At that pricing range i expect more. Also, they dont accept returns bought on sale…an email i have received with that information, after i have done the purchase without knowing they didnt accept returns during sale. Great info that would have been useful prior my purchase.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bee the biggest fan of this brand

I’ve bee the biggest fan of this brand, way before they expand their team and open their store in Chelsea. I admired her products and recommended to many of my friends, as you would pay for a premium product with a fraction of price. Beautiful, timeless products that you can easily pass them on to your daughter and keep them for generations. I particularly love their sample sale when you can purchase so many lovely products way more cheaper. I wish they could save their store in Chelsea and I hope they will open one very soon

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had the best experience with this…

I’ve had the best experience with this brand. I bought the aspen parka over a year ago and I’ve had so many compliments since and so many of my friends have since bought it. It’s super warm and comfy and looks so classy and elegant. It’s one of my favourite investment pieces. I can’t wait to add another style to my collection soon! Thank you!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Lcuppini

I absolutely love Lcuppini. Their pieces are so stylish, timeless, and flattering, and the quality is amazing. I currently own 6 coats or more, and every single one feels like a statement piece while still being so wearable. The fit, the details, and the overall look are just perfection. If you want outerwear that instantly makes you feel put together, this is it.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and flawless

The ordering process was flawless and the item arrived very fast. This was a gift for my girlfriend and she was absolutely delighted by the good quality and finishing! She order items from Cuppini quite regularly, so it was a delight to surprise her with a luxury cardigan.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

I own now 4 coats from L. Cuppini

I own now 4 coats from L. Cuppini and I am very happy with the items. Beautiful quality. I am sure I will order again. I am very happy the custom duty to the EU are now covered, so you don't have to worry about extra costs. I did need the customer service a few times but they helped me out very well.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully soft, luxurious coat

I'll be honest and say I was very wary of L Cuppini for over a year. I had been targeted by frequent ads on Facebook and similar looking companies advertising luxurious coats had, on investigation, turned out to be scams. It wasn't until a youtuber - Leonora Smee - joined forces with them that I thought that they might be legit and then there were some other films on YT showing people visiting the London store. These gave me the confidence to order the Elise parka.
It arrived promptly via DHL, with regular tracking updates and beautifully packaged, including its own storage bag. The coat is absolutely perfect - exactly as shown and hoped for and gorgeously soft, warm, light and luxurious. It is, without doubt, the nicest coat I have ever owned!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

I‘m very satisfied with the purchase

I‘m very satisfied with the purchase, I’ve bought two suede jackets and both of them are amazing, incredible suede quality, magnificent colors and perfect and very comfortable fit. The delivery was also really fast. And nice compliment and gift, which arrived together with my order, made totally good experience and of course sweet impression.

January 20, 2026
Unprompted review

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