Leaandsandeman Reviews 30

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

First time, but definitely not the last! Superb service from Stefano, who was friendly, quick, and efficient. Great selection of wine—I found exactly what I wanted with no hassle at all. Highly recomm... See more

Rated 5 out of 5 stars

I've been sourcing my wines from Lea & Sandeman for years, always under the trusted guidance of Angus. His recommendations never miss the mark, and Lea & Sandeman offer a fantastic selection t... See more

Company replied

Rated 5 out of 5 stars

Love L&S... Great recommendations - when they say something is worth buying it is... I own a lot of wine and really don't have to buy anything ever again but, when I get a recommendation from L&S s... See more

Company replied

Rated 5 out of 5 stars

Have been dealing with L&S for over 5 years now as a private client. Great selection of wines and awesome service. In a world where every wine is 90+ rated, the experience, recommendations and... See more

Company replied

Company details

  1. Wine Store
  2. Wine Wholesaler and Importer

Written by the company

Discover exceptional wines at Lea & Sandeman, independent UK merchants for over 35 years. Our acclaimed selection reflects global exploration for quality and value. Emphasizing drinkability, we offer wines that leave you wanting more. With direct sourcing from growers, we ensure value for money. Order Online or visit our award-winning shops in Chelsea, Fulham, Kensington, Barnes, and Chiswick, or order nationwide with our reliable delivery service. We offer Mixed Case Discounts and Free UK mainland delivery for orders over £150.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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No history of asking for reviews

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4.7

All reviews

(30)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been sourcing my wines from Lea &…

I've been sourcing my wines from Lea & Sandeman for years, always under the trusted guidance of Angus.

His recommendations never miss the mark, and Lea & Sandeman offer a fantastic selection that spans the globe.

What truly impresses me is Angus's knack for pairing wines seamlessly with whatever food I'm grilling over the coals.

For those in search of unmatched quality coupled with expert advice, I'd highly recommend Lea & Sandeman.

August 17, 2023
Unprompted review
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Reply from Leaandsandeman

Thank you Ali

Rated 5 out of 5 stars

Great wines, great service, great everything

I have been a customer for about half a decade now.

I find their in store range and customer service to be exceptional across all branches. Archie in Kensington went above and beyond, waiting outside the closed shop with my perfectly chilled bottle of champagne when I was running very late on a hot summer’s day last year!

The Private Client team is also amazing. Unlike many other wine merchants, they are very approachable and always on hand to assist. Nothing is ever too much, with staff taking the time to give genuine recommendations and answer any questions one may have on fine wines, cellar planning, wine brokerage, en primeur offers and the like.

Whether it’s a casual TGIF bottle on the way home from work, curating the cellar of your dreams or inflation beating wine investments, I wholeheartedly recommend Lea & Sandeman for the job!

September 6, 2023
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Reply from Leaandsandeman

Many thanks for your kind review, it's always a pleasure.

Rated 5 out of 5 stars

Unbelievable Service

I don't leave many reviews, but I felt compelled to do purely because I receive excellent service every time I have dealt with Lea & Sanderman.

I've been a trade customer of L&S since 2017, and they are an integral partner to my gifting business.
My main contact is Angus. He has always been so generous with his time, knowledge and help. Whenever I have a question, he gets back to me promptly and always goes above and beyond.

But that is the case with everyone I have met at L&S.

I regularly pick up from the High Street Kensington branch - Sandor and Archie are always so welcoming and friendly. And even the delivery drivers, Mike and his team are so lovely - cannot rate their service highly enough.

L&S regularly put on some incredible Trade tasting events, with some amazing wineries. I couldn't ask for a better supplier.

August 22, 2023
Unprompted review
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Reply from Leaandsandeman

Many thanks Chris, that's much appreciated and we'll pass your message on to the team.

Rated 5 out of 5 stars

Have been dealing with L&S for over 5…

Have been dealing with L&S for over 5 years now as a private client. Great selection of wines and awesome service.

In a world where every wine is 90+ rated, the experience, recommendations and honest feedback initially from Charles and more recently from Jack C are incredibly helpful to me.

Jack's own experience with his wine making and his broader experience in the wine world gives him a good base for recommendations and he recognises what I enjoy in a wine and recommends accordingly.

Great set of people to deal with, broad and deep wine lists - what's not to like?

August 17, 2023
Unprompted review
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Reply from Leaandsandeman

Thank you for your kind review. We take pleasure in offering wines that represent excellent value to drink.

Rated 5 out of 5 stars

A long standing customer

A long standing customer and cannot praise the service highly enough. Brilliant personal service and an outstanding selection of wines to suit all tastes and budgets.

August 1, 2023
Rated 2 out of 5 stars

Too complacent for their own good

Lea & Sandeman have a well selected list of wines, but there appears to be a culture of complacency undermining their competence - perhaps the royal warrant has gone to their heads. I have bought Bordeaux en primeur three times, and on each occasion a niggle. First time round, a slipshod response to payment. Second time the wine was supplied in cardboard cartons when wooden cases had been specified. Now third time unlucky, they have waited till 2 weeks after the rate rise before invoicing duty & VAT instead of organising shipment in the customers' interest more promptly (as The Wine Society was perfectly able to do).

August 18, 2023
Unprompted review
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Reply from Leaandsandeman

I’m sorry that you’ve had that run of experiences with us. Having recently chatted through these issues, I’m hoping that we have now restored ourselves in your eyes.

Rated 1 out of 5 stars

I have purchased many wine diver the…

I have purchased many wine diver the years, for the first time my wife went into the chiswick branch this evening, she was after a bottle of champagne for her colleague, which to her surprise the shop assistant was very rude and made her feel very intimidated

Such a shame and very disappointed

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Exemplary service

Exemplary service. I had a problem, of my own making, with my first order. I contacted the merchant and they could not have been more helpful. Their efficiency, courtesy and effectiveness in dealing with and expediting my order was excellent and their service cannot be faulted. A breath of fresh air. I shall certainly buy from them again.

September 15, 2020
Unprompted review
Rated 1 out of 5 stars

Not trustworthy?

I wanted to buy a wine that Lea & Sandeman had listed on a price comparison website. When I went on to Lea & Sandeman's own website their price was fractionally higher. I spoke to them to see whether they would reduce it back to the price they had listed on the other website and give a discount for two cases and they said they would come back to me. They then increased the price on their website by £35 per case and denied having done it and refused to sell me the wine unless I paid the extra.

I have bought from them over many years and will not do so again.

January 8, 2020
Unprompted review

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