Sterling Insurance Reviews 15,644

Dealt with issue on phone - swift and very competent service from a real person that clearly had good knowledge and a fast solid computer interface at their finger tips. Didn't waste time pushing any... See more

Have been a customer for 3 years and have received good value quotes covering all my requirements. Friendly, knowledgeable staff and short wait time on phone calls. Documents received promptly through... See more

When I had to change car insurance companies, I rang customer service and was pleasantly surprised to be answered by a human called Michael. He went above and beyond to help me sort out my insurance i... See more

I had a query and decided to phone the team. No long wait for an advisor and absolute product knowledge and skilful computer use to get an extra, really good offer of breakdown insurance . A delightfu... See more

Had a terrible experience and would definitely not recommend. We needed a bespoke policy which was a fortune. We made sure there was a cooling off period repeatedly. When we then tried to cancel,... See more

Required to provide a DVLA code. Did so & several days later was told that it was invalid & to provide another. The DVLA site confirmed the code's usage the previous day. Obtained a new DVLA code &... See more

I had to call up due to some information on the policy, the 2 ladies that dealt with my calls have outstanding customer service and really took their time to understand what needs to be done. Gave me... See more

The service was exemplary as all ways. My calls to Srerling are some of the few that I actually look forward to. Their assistants are up beat and cheerful ,on top of being knowledgeable and courteous.... See more

It’s my 3rd year with Sterling and the staff from their Herts business centre are human and helpful - thank you Sophie for the call back and support for my latest renewal, I would recommend them unhe... See more

On the phone, Customer Service personnel are friendly and helpful. Your quote was competitive. Emails are not acknowledged or answered. I gave up after 10 minutes this morning of holdin... See more

I found Sterling by using Confused.com for the first time. Once I had contacted Sterling direct I received outstanding advice and help regarding my car insurance. Super easy to deal with and their cus... See more

Average of 20minutes to actually talk to very helpful staff which, I don't think, is too bad at all. Helped me on the two occasions that I had to call with patience and knowledge. Happy to do busin... See more

My phone call was answered promptly, the person concerned was efficient, professional and knowledgeable but held a very pleasant interview. I am very hard of hearing and have difficulty deciphering w... See more

got through to the correct person & dealt with my inquires, explaining everything as we went through the various sections. Very impressed. took out the policy without thinking maybe I should check els... See more

From the answering of my call on the first occasion to completion I found the service excellent. I was provided with all the information that I required accurately and confidently by both of the servi... See more

Sterling are very cheap but there's a catch. Until they have taken your money, you cannot speak to a human Asking a computer for information is far from ideal, especially for the elderly. Once they... See more

AVOID LIKE THE PLAGUE! Most stressful two weeks I have had in years. Turned the simple practice of insuring our family car into a nightmare. Polite and friendly staff but no idea what is going on,... See more

Young lady who delt with my renewal at Sterling Insurance over the phone was very helpful, polite and pleasant, after nearly giving me a heart attack Lol 😆. I was at the hospital visiting my Mum... See more

My call was answered within 1 minute, my details were checked and I renewed my car insurance. Great price and service. The agent was polite and knowledgable. Efficient service would recommend to frien... See more

Samantha, who took my call, was unbelievably helpful, knowledgeable and friendly. She had great patience in assisting me to use my keyboard to trace the information that I required. Sterling are very... See more

I found this insurance company last year, I've and been very satisfied with their handling of various incidents. As a result I've chosen them for a second year..

This was the best and most helpful customer service i have ever received from any car insurance company. There patience with me and my many attempts to send information to them was good enough reason... See more

Been using for a few years now, never had a problem and if there was always first class customer service! A*

After an awful unfair experience with Adrian Flux I contacted Sterling regarding my daughter's new learner driver insurance and they were amazing. I spoke to Lisa who was helpful, friendly and knowled... See more

Great customer service and a very competitive price. Re-newed after a great quote no need to look anywhere else as it would be difficult to match the cover

Very good that’s why I returned simple! That’s not sarcasm it’s a returning customer and that’s the best review you can have Something must be working right 👍

This lady Maria was outstanding and solved my issue perfectly. I haven’t seen this kind of customer service for years. Well done to her and Sterling ins.

My son took out learner driver insurance with this company in November and passed his test at the beginning of March. We informed them immediately and chose not to continue with their full polic... See more

Spoke to a real person who new exactly what I was wanting and didn't try to pressure you into buying something you don't need

I was incredibly impressed with my whole experience. I was feeling pretty down when I phoned as my insurance needed amending due to the garage I bought the car from giving me the wrong logbook. How re... See more

“Over the past five days, my experience has been very stressful, both emotionally and financially, as I have had to make multiple calls to try and resolve the issue. Many of these calls were no... See more

This is the first time I have insured my car on line. I usually use a broker. The process was quite straight forward, however It would be helpful if you had the option to get your documents by post.... See more

I was able to secure a car insurance quote cheaper with Sterling than with my previous company and providing the same cover. An agent answered the phone without my having to wait in a queue, when I ca... See more

Sterling performs year after year in finding the best quotes across the insurance world. Great people to deal with period!

Great quote and young lady on the end of the phone, was extremely helpful pleasant and polite. Everything was dealt with in 15 mins. Been with Sterling Insurance for a few years now. As they give me t... See more

It was so refreshing talking to a real person, a person that could understand me and I could understand them. I spoke to Rachel, she was fantastic, listening to my needs and advising me according... See more

So far I am really pleased with Sterling. They are recommended for older drivers and have been very helpful and my quote was very favourable in comparison with my previous insurer . Very helpful st... See more

Very competitive and straight forward giving excellent advice on the best available policies. Customer service is very good and a pleasure to do business with.

Got a competitive quote from a company I’d never heard of and now wish I’d never dealt with. After paying my premium received a deluge of questions with no means of responding to them! Subsequently wa... See more

Easy and straightforward to deal with. Very helpful customer services. I am very happy with Sterling.

Keep asking for information that has already been submitted. Twice in the case of driver details. Contacting you is slow and as yet I haven't received a response. An email mentions a freepost addr... See more

Very nice lady named SARAH help me out with my policy insurance- very helpful and handy person on the right place!!!! Very satisfied client Dominika :)

One of the best insurance company’s out there bravo keep up the good work and thank you for all your help

I was a little nervous taking out the insurance last year as the price was so low, but its been great. The portal is easy to use, the customer service has been good and its just been renewed at the sa... See more

The my Sterling app will NOT accept any contact number other than a UK mobile which is so unprofessional. I have also requested a paper format via email of my insurance and have still not received it.... See more

Needed to change renewal and add bits . Was helped all the way to satisfaction thank you

DO NOT GO WITH THESE GUYS you’d nearly think they were lonely with how much they phone you threatening to cancel ur policy. Not to mention it took 4 members of staff across about 2 months to change my... See more

Sarah was very kinda and super friendly. She was efficient in my issuse. She made me feel at ease and it felt like I was talking to a friend.

Didn’t realise why Sterling was so much less expensive than other companies until I called and spoke to an advisor (Megan). Fantastic explanations, fantastic advice. Completed everything over the p... See more

I changed to sterling as they were the most competitive price. It was a huge discount from my previous insurers. The only issue I had was that they kept requesting a check number from my licence befor... See more

ABSOLUTE JOKE If you’re a learner driver avoid at all costs. Took the policy out in February for just under £300. Daughter passed her test 6 weeks later and they will only refund £21. Leaving her with... See more

Excellent conversation with Louise. She was extremely helpful and addressed my enquiry in a friendly and professional manner. I have no problem giving 5 stars for the service and information provided... See more