From our first meeting with Fallon at the property we wanted to rent out to the new tenants taking residence was no more than a month. In between everything was dealt with quickly and efficiently an... See more
Company replied
459 Hartshill Road, ST4 6AB Hartshill, GB
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From our first meeting with Fallon at the property we wanted to rent out to the new tenants taking residence was no more than a month. In between everything was dealt with quickly and efficiently an... See more
Company replied
Rosie Lloyd has been very helpful in making the whole process of rental stress free. Always willing to attend to our questions irrespective of the time and her marketing strategy and prowess got us g... See more
Our experience with Leaders, Hartshill is worth all the five stars and an extra star for Tiffany Whittingham. She was a delight to work with from start to finish. Even the way she did her viewing wa... See more
Company replied
Enquired about a property on Zoopla I got a response via email from Charlotte with an even better property alongside another option Charlotte was very understanding and good at listening to my re... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

459 Hartshill Road, ST4 6AB, Hartshill, United Kingdom
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Replied to 97% of negative reviews
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They were very helpful and communicating all the time, as a first time it seemed a very smooth transition

Reply from Leaders - Hartshill
Rosie was very helpful and patient from the viewing, taking me through the application process and to the moving in and very handy all through. Thanks to team Leaders!

Reply from Leaders - Hartshill
Rosie Lloyd has been very helpful in making the whole process of rental stress free. Always willing to attend to our questions irrespective of the time and her marketing strategy and prowess got us glued to Leaders. She took her time to be explicit in her communication Thank you Rosie...
The entire team at Leaders Hartshill made renting our home hassle-free. They provided unwavering support throughout the entire process. Fallon demonstrated exceptional leadership skills, Melissa and Rosie were helpful and Grace delivered outstanding customer service.
I recommend.
The entire team was very supportive throughout the process. I really appreciate their professionalism and swiftness. They helped put an end to our 3 months of being homeless in England.
So helpful and responsive, would highly recommend to anyone looking to move.
The team at Leaders estate agents is highly professional, efficiently handling tasks such as preparing the property online, advertising, and organizing viewings. I am pleased to note that maintenance issues are promptly addressed, keeping the tenants happy."
Rosie Lloyd is particularly efficient in her work and keeps me informed about the progress of my properties. She has a passion for the letting business, and her communication skills help me secure tenants quickly.
Following a recent move to Leaders from another local agent, our experience has been excellent from start to finish. Charlotte and Declan have led the transition and walked us through it every step of the way, inspiring confidence and providing much needed local advice as we are remote landlords. Ben did a great job finding our new tenants and ensuring that all the details were in place for a smooth move. It's been a really positive start to a new relationship, I highly recommend Leaders and want to take the opportunity to thank the team for their hardwork, commitment and professionalism.
A quality and professional service from the start. Charlotte was great from the initial meeting providing all the relevant information and explaining the entire process. Charlotte was available at anytime throughout to answer any questions or queries. I would greatly recommend this service
I would like to recommend leaders team in Stoke on Trent, specially Charlotte. We have a 4 bedroom HMO property in Stoke on Trent, which was previously managed by another letting agency. When I contacted Charlotte, our house needed 3 individual tenants desperately as it was vacant for more than 5 weeks and was advertised on the market by other agency for approx 4 months. Charlotte being extremely helpful from the moment I made my first call and she gave me right advice for letting our property. She communicated well with us and gave regular updates without us chasing up. She also liaised well with our previous management agency and also with our contractors to sort out some issues in our property.
In less than 4 weeks all our 3 rooms have tenants and Leaders is going to manage our property in future. The whole process was very smooth and stress free. Charlotte is best in her work and we are very thankful.
After having a disappointing experience with another local estate agent in Stoke on Trent previously, it was refreshing to see a company act professionally from the first meeting we had with them when finding a new home. Rosie and the team were truly helpful and understanding.
We had a viewing tonight we were met by a lovely young lady called Rosie who was very helpful polite and happy to do her job, even though the house was not for us I would most definitely use this company again for there professionalism and help.
All staff are pleasent, friendly and deal with customers in a thoroughly proffessional manner. Thank you Charlotte, Rosie, Emily, Lydia and Ben!
The 5 stars are for Rosie and Charlotte at the Stoke branch, who have worked very hard for me. The staff at Leaders Stoke are trying their hardest to do a fantastic job. Thank you and keep up the great work!
Charlotte and Tiffany are very kind! Great customer service!
Perfect process from the team in Hartshill. Charlotte, Rosie and Tiffany all played their parts when helping me. Highly recommend!
Customer service was brilliant from Rosie and Charlotte. I hope to find my future home with Leaders
I am so happy with leaders team.thank you so much.
I had a very good experience dealing with leaders staffs at hartshill in securing my apartment, Charlotte Herbert is the best with customer her service skills, she is very nice and accommodating, thank you Charlotte.
Has a Good Experience with the staff & they are Quickest, Fastest Service i have ever Experienced Specially Charlotte.
Thanks for the Leaders Group for my Fast Move-in.
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