Leaders - Hartshill Reviews 

61
TrustScore 4 out of 5

4.2

459 Hartshill Road, ST4 6AB Hartshill, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From our first meeting with Fallon at the property we wanted to rent out to the new tenants taking residence was no more than a month. In between everything was dealt with quickly and efficiently an... See more

Company replied

Rated 5 out of 5 stars

Rosie Lloyd has been very helpful in making the whole process of rental stress free. Always willing to attend to our questions irrespective of the time and her marketing strategy and prowess got us g... See more

Rated 5 out of 5 stars

Our experience with Leaders, Hartshill is worth all the five stars and an extra star for Tiffany Whittingham. She was a delight to work with from start to finish. Even the way she did her viewing wa... See more

Company replied

Rated 5 out of 5 stars

Enquired about a property on Zoopla I got a response via email from Charlotte with an even better property alongside another option Charlotte was very understanding and good at listening to my re... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Hartshill

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 459 Hartshill Road, ST4 6AB, Hartshill, United Kingdom

4.2

Great

TrustScore 4 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(61)

2,188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very helpful and effective

They were very helpful and communicating all the time, as a first time it seemed a very smooth transition

May 17, 2024
Unprompted review
Leaders  - Hartshill logo

Reply from Leaders - Hartshill

Thank you for your positive review. Moving home can be a stressful experience, so we are pleased we could make your first time move a positive one.

Rated 5 out of 5 stars

Rosie was very helpful and patient from…

Rosie was very helpful and patient from the viewing, taking me through the application process and to the moving in and very handy all through. Thanks to team Leaders!

May 10, 2024
Unprompted review
Leaders  - Hartshill logo

Reply from Leaders - Hartshill

Thank you for your positive review. We are pleased Rosie was able to assist you in such a professional manner. We will be sure to pass on your comments to her and the senior management team.

Rated 5 out of 5 stars

Rosie Lloyd has been very helpful in…

Rosie Lloyd has been very helpful in making the whole process of rental stress free. Always willing to attend to our questions irrespective of the time and her marketing strategy and prowess got us glued to Leaders. She took her time to be explicit in her communication Thank you Rosie...

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Organized Lettings Agency

The entire team at Leaders Hartshill made renting our home hassle-free. They provided unwavering support throughout the entire process. Fallon demonstrated exceptional leadership skills, Melissa and Rosie were helpful and Grace delivered outstanding customer service.
I recommend.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

The entire team was very supportive…

The entire team was very supportive throughout the process. I really appreciate their professionalism and swiftness. They helped put an end to our 3 months of being homeless in England.

March 8, 2024
Unprompted review
Rated 4 out of 5 stars

The team at Leaders estate agents is…

The team at Leaders estate agents is highly professional, efficiently handling tasks such as preparing the property online, advertising, and organizing viewings. I am pleased to note that maintenance issues are promptly addressed, keeping the tenants happy."

Rosie Lloyd is particularly efficient in her work and keeps me informed about the progress of my properties. She has a passion for the letting business, and her communication skills help me secure tenants quickly.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Professional & responsive customer service

Following a recent move to Leaders from another local agent, our experience has been excellent from start to finish. Charlotte and Declan have led the transition and walked us through it every step of the way, inspiring confidence and providing much needed local advice as we are remote landlords. Ben did a great job finding our new tenants and ensuring that all the details were in place for a smooth move. It's been a really positive start to a new relationship, I highly recommend Leaders and want to take the opportunity to thank the team for their hardwork, commitment and professionalism.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

A quality and professional service

A quality and professional service from the start. Charlotte was great from the initial meeting providing all the relevant information and explaining the entire process. Charlotte was available at anytime throughout to answer any questions or queries. I would greatly recommend this service

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Really impressive service

I would like to recommend leaders team in Stoke on Trent, specially Charlotte. We have a 4 bedroom HMO property in Stoke on Trent, which was previously managed by another letting agency. When I contacted Charlotte, our house needed 3 individual tenants desperately as it was vacant for more than 5 weeks and was advertised on the market by other agency for approx 4 months. Charlotte being extremely helpful from the moment I made my first call and she gave me right advice for letting our property. She communicated well with us and gave regular updates without us chasing up. She also liaised well with our previous management agency and also with our contractors to sort out some issues in our property.
In less than 4 weeks all our 3 rooms have tenants and Leaders is going to manage our property in future. The whole process was very smooth and stress free. Charlotte is best in her work and we are very thankful.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

truly helpful company

After having a disappointing experience with another local estate agent in Stoke on Trent previously, it was refreshing to see a company act professionally from the first meeting we had with them when finding a new home. Rosie and the team were truly helpful and understanding.

July 9, 2023
Unprompted review
Rated 5 out of 5 stars

We had a viewing tonight we were met by…

We had a viewing tonight we were met by a lovely young lady called Rosie who was very helpful polite and happy to do her job, even though the house was not for us I would most definitely use this company again for there professionalism and help.

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

All staff are pleasent

All staff are pleasent, friendly and deal with customers in a thoroughly proffessional manner. Thank you Charlotte, Rosie, Emily, Lydia and Ben!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Review leaders stoke

The 5 stars are for Rosie and Charlotte at the Stoke branch, who have worked very hard for me. The staff at Leaders Stoke are trying their hardest to do a fantastic job. Thank you and keep up the great work!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful & Quick Service.

Has a Good Experience with the staff & they are Quickest, Fastest Service i have ever Experienced Specially Charlotte.
Thanks for the Leaders Group for my Fast Move-in.

May 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look