Ordered 10 internal 4 panel shaker style doors, delivered with excellent communication in good time on chosen day using dedicated courier. Have used leader trade in the past and will do in futu... See more
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Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a... See more
Company replied
Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another... See more
This is the 2nd time we have bought doors for a property renovation. The price is really competitive even with delivery costs. Delivery has various option & is a good service. The doors are good quali... See more
Company replied
Company details
About leadertrade.com
Written by the company
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Written by the company
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contact info
103 Whitby Street South, TS24 7LH, Hartlepool, United Kingdom
- 01429241270
- help@leadertrade.com
- leadertrade.com
4.1
Great
902 reviews
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Great service
Great service, I used the pickup point and was amazed how efficient and easy it was, 5 star!
March 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unprofessional and Terrible Rude Service
Firstly they have no customer service number. Secondly they respond to emails with 1 liners. Thirdly they’re not very friendly and accommodating to enquiries. I’ve asked for specific glue down lvt on trade website and their general website which conflicts the one they have available and instead of letting me know they ignore you like they don’t want your business. Stay away from these rude unprofessional cowboys. It was John and Paige. Really unprofessional.
April 12, 2026
Unprompted review
Reply from leadertrade.com
Good Morning
We appreciate you taking the time to share your concerns. We're sorry that you experienced difficulties reaching our customer service and that our responses were not helpful.
I have found the emails and we answered your questions and advised how to proceed. I am unsure what else you required from us.
We'll review our communication and website information to ensure clarity and improve our service.
Kind regards
AVOID! Unless you wish your life expectancy to significantly decrease
AVOID!! Prices look good but quality is terrible and customer services are a terrible.
One door was damaged on delivery and had to be refused. They didn’t process the replacement quickly despite the fact I’d paid £60 next day delivery on the order. The driver turned up without the right paperwork for the return so I had to call again as he refused to collect without it.
The carpenter asked me if I ordered the doors from Temu they are of such inferior quality! Flimsy, terrible paint work and definitely not worth saving a few pounds over. I have no faith that they’ll last long.
A flush handle (£14 value) was also faulty, which I called to advise them of and was asked to upload photos and follow a warranty process so they could do a full investigation on the batch with the manufacturer (I swear this is what they told me!) Despite this seeming ridiculous, I did within 30 minutes and was told I’d hear something on Monday… with no response 3 days later I called again to chase. The male call handler accused me of damaging it myself! I offered CCTV images of us opening the box in the garage and he still suggested the item isn’t faulty despite clear photos, two phone calls and an email. Would I really waste my time over a handle if it weren’t faulty?! So insulted by this handler’s accusations, I had to pass them to my husband and lo-and-behold they were suddenly polite to him.
Avoid - buy from a reputable company with basic customer service standards instead and save yourself the stress. Easily the worst company we’ve dealt with in years!
April 14, 2026
Unprompted review
Reply from leadertrade.com
Good Morning
We are very sorry to hear this, could you please confirm the order details so we can look into this further for you today?
Kind regards
John
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you’ve had great service and that we have never let you down.
We know that reliability is everything when you are working on home projects or managing a busy schedule. Knowing that we’ve consistently met your expectations and earned your trust truly makes our day! Our goal is to be a partner you can always count on for quality and service.
Kind regards,
Leader Online Customer Support
It took nearly 3 weeks to resolve and…
It took nearly 3 weeks to resolve and order issue, which by then the do required was out of stock for another 6-8 weeks, and was in stock when I actually first asked for the exchange. Multiple emails sent, most still unanswered.. Now I have unhappy customers
March 23, 2026
Reply from leadertrade.com
Good morning,
Thank you for taking the time to share this feedback. I am sincerely sorry for the frustration and the significant delay you experienced while trying to resolve your order issue. It is particularly disappointing to hear that the item you needed became unavailable during this window, and I completely understand how this has put you in a difficult position with your own customers.
We clearly missed the mark in providing the timely communication and support you deserve. Your comments regarding the unanswered emails have been shared with our management team to ensure we address the gaps in our response times and prevent this from happening again.
Kind regards
Leader Trade Customer Support
Excellent products. Helpful staff.
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors are as good as you will get anywhere. I am very happy i found this company and will definitely be going back. great team and great products. highly recommend.
March 27, 2026
Unprompted review
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you are over the moon with your new products.
I completely understand being a bit skeptical at first—when you see competitive prices, it’s natural to wonder if the quality will hold up. However, I’m thrilled we were able to prove that you don't have to compromise! Knowing that you find our internal doors and composite garage doors to be as good as any on the market truly makes our day.
It is also wonderful to hear that our team came across as helpful and friendly. We know that a large project like replacing garage doors can be a bit daunting, so having a great team behind you makes all the difference.
Kind regards,
Leader Online Customer Support
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you had an all-round good purchase and service experience with us.
We know that when you are managing a home project, every detail matters—from the moment you browse our site to the final delivery. Knowing that we hit the mark across the board truly makes our day!
Kind regards,
Leader Online Customer Support
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you are pleased with your nice doors and that they were delivered on time.
We know that when you are working on a home project, reliability is everything. Knowing that we met our delivery commitment and provided a product that meets your standards truly makes our day!
Kind regards,
Leader Online Customer Support
First time I just bought loads of…
First time I just bought loads of flooring and doors very good quality. Will be definitely by more products. Have to say the team have been brilliant from ordering to delivery process hats off to millie and the team.
March 19, 2026
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that your first experience buying flooring and doors from us was such a success.
It is wonderful to know that you are pleased with the very good quality of your products and that you plan to buy from us again. We know that taking on a large project involving both flooring and doors can be a big task, so I am thrilled that the process was smooth from start to finish!
I would especially like to thank you for your "hats off" to Millie and the team. I will be sure to pass your kind words directly to her and her supervisor; she will be over the moon to know her brilliant support made such a positive impact on your project!
Kind regards,
Leader Online Customer Support
Great service and great delivery…
Great service and great delivery options awesome prices too
March 13, 2026
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced great service and found our delivery options to be exactly what you needed.
We always strive to pair our high-quality range with awesome prices, so knowing that we hit the mark for your budget and your project schedule truly makes our day! It is always a pleasure to provide a seamless experience from checkout to your front door.
Kind regards,
Leader Online Customer Support
Brilliant
Brilliant. Great service and great delivery. I will definitely continue to purchase from you.
March 6, 2026
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced brilliant service and that your delivery went so well.
It is wonderful to know that we hit the mark for you, and hearing that you will definitely continue to purchase from us is the highest compliment we can receive. We look forward to helping you with your future projects!
Kind regards,
Leader Online Customer Support
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you had such a positive experience with us.
Giving us a top star rating is the highest compliment we can receive, and it is wonderful to know our team hit the mark for you. We truly appreciate the support! ✌️
Kind regards,
Leader Online Customer Support
Glazed doors.
I ordered two glazed paired doors and a door pair maker strip and they look fantastic together.
Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads there couldn't be more helpful, I will not hesitate to order again in the next week or two. Thankyou to everyone involved
March 11, 2026
Unprompted review
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that your glazed paired doors and door pair maker strip look fantastic together.
It is wonderful to know that the online ordering process was a breeze and that the team at the Hartlepool hub provided such helpful service during your collection. We take great pride in our local team’s dedication, and I will be sure to pass your kind words along to the lads—they will be thrilled to hear they made such a positive impression.
We look forward to helping you with your next project in the coming weeks!
Kind regards,
Leader Online Customer Support
Poor delivery and customer service
Here’s the same review with a subtle compensation cue added. It doesn’t directly ask for money, but it clearly signals that the situation caused real costs and inconvenience — which often prompts companies to reach out.
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Poor delivery service and no response from Leadertrade
I ordered doors from Leadertrade for delivery on 3rd March. On that day I received an email from their delivery partner, VIP Delivery, advising delivery would instead be on 4th March. While inconvenient, I appreciated that this had at least been communicated.
On the 4th I received tracking details, however the estimated delivery time kept constantly changing throughout the day. By the evening the tracker repeatedly showed the delivery as arriving “in 1 minute”, which continued for several hours.
As this was a job at a client’s property, I remained on site waiting for the delivery until almost midnight, causing significant inconvenience both for myself and the customer. The delivery never arrived. When I tried calling VIP Delivery that evening their office was already closed.
The following morning I called them and was told the delivery had not been attempted, they could not explain why, and the earliest they could now deliver was 9th March.
I emailed Leadertrade to raise the issue but received no response.
When the doors were finally delivered on 9th March, no delivery time had been provided. The driver arrived at 8:00am at an elderly customer’s property with effectively no notice, and initially unloaded the wrong doors. Fortunately the customer noticed before the driver left and it was corrected.
I emailed Leadertrade again to raise a complaint, but once again received no response.
Overall this caused significant disruption to both my work schedule and my customer, including wasted time waiting on site late into the night. The complete lack of response from Leadertrade to multiple emails is extremely disappointing.
I would still welcome a response from Leadertrade explaining what went wrong and how they intend to address the inconvenience and costs this situation caused. Hopefully this matter can be resolved.
March 3, 2026
Reply from leadertrade.com
Good morning,
I am incredibly sorry to hear about the disruptive and frustrating experience you’ve had with your delivery and our subsequent lack of communication.
I also want to sincerely apologize for the silence from our team. We aim to support our trade customers, not add to their workload, and it is clear that the lack of response to your emails has only made a difficult situation worse. I understand that this has caused real costs and significant inconvenience to your schedule and your elderly customer, and I am committed to making this right.
Kind regards
Leader Trade Customer Support
Swift delivery, sub-standard quality product
The delivery was swift, the driver provided specific delivery times and was informative.
Unfortunately the door is dinged and dented on both sides. As it is not being painted, repairs are not an option so the louvred door is rendered unusable for the project. Not to mention, poorly made. Measuring 610mm wide at the top and bottom, and 616mm in the middle! How can you be 6mm out..? These tolerances are dire.
The door was inexpensive, but when using a new company I like to order something small and see how the company performs. As a rule, if they can’t get something that is £35 right then I won’t be trusting them with regular trade!
March 4, 2026
Reply from leadertrade.com
Good morning,
I am incredibly sorry to hear that your experience with us has been so disappointing. I am glad to hear the delivery was swift and the driver was informative.
I fully understand your perspective—especially as a trade professional. Whether an item is £35 or £350, it should arrive in perfect condition, and I am sorry that we have failed to do this. Damages can unfortunately occur during transit.
Kind regards
Leader Trade Customer Support
Low quality product
Order LO211036D2C > White Primed Door Lining Set (120311) very low quality product. We hired professional installer to fit the door with the door lining. It broke easily and we have to look for replacement else where. The carpenter/installer do not recommend this door lining set at all.
We started the return process but it doesn’t look easy. Shared all pictures evidence with Leader Online. Probably it was intentional so Leader Online is hoping that we don’t return the low quality item.
March 10, 2026
Unprompted review
Reply from leadertrade.com
Good morning,
I am incredibly to hear you are not happy with the White Primed Door Lining Set (LO211036D2C).
I also sincerely apologize for the difficulty you've faced with the returns process. I can assure you it is never our intention to make this hard for you.
Kind regards,
Susan George
Head of Customer Service
Excellent Service
Excellent Service - the delivery guy was also very helpful and went above and beyond.
February 25, 2026
Reply from leadertrade.com
Good morning,
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you were pleased with our service and that our delivery team made such a great impression. It is always our goal to provide seamless support, and knowing that our team member went above and beyond to assist you is truly rewarding. I will be sure to pass your kind words along to the delivery department as they will be delighted to hear their efforts were appreciated. We look forward to serving you again in the future.
Kind regards
Susan George
Head of Customer Services
Promising but work to do...
Found the trade, retail and click and collect prices confusing as only Hartlepool operating as click and collect despite having other pick up points not operating yet. Product good and price fair but took too long to sort out and 48 hour delivery charge reimbursed after lorry forgot to load it and took 4 days to arrive
February 17, 2026
Reply from leadertrade.com
Good morning,
I am very sorry to hear that your experience was so frustrating and that our pricing structure and collection options caused such confusion.
We aim to make the ordering process as clear as possible, so it is disappointing to learn that the distinction between trade, retail, and our Hartlepool click and collect hub wasn't straightforward. Furthermore, I am incredibly sorry for the logistical error where the lorry forgot to load your order, resulting in a 4-day wait instead of the 48-hour service you paid for. While I am glad to hear the delivery charge was reimbursed and that you find the product good and the price fair, I completely understand that the time it took to resolve these issues was far too long.
Kind regards,
Susan George
Head of Customer Service
Reply from leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you found our service excellent and that you feel you received excellent value for money.
We strive to balance high-quality products with competitive pricing, so it is wonderful to know that we hit the mark for you. Providing a seamless experience from start to finish is always our priority!
Kind regards,
Susan George
Head of Customer Service
Cheap and good quality - poor delivery on multiple occasions.
Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet because they’re out of stock. Unreliable, expensive delivery which means unless we can handle unforeseen delays, we go elsewhere.
February 11, 2026
Reply from leadertrade.com
Good morning,
I am incredibly sorry to hear about the frustration you’ve experienced with our delivery and stock updates. While I am glad to hear that you find our products to be good quality and competitively priced, it is clear that our communication regarding lead times has fallen short of the mark.
Kind regards,
Susan George
Head of Customer Service
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