Vivid Doors Reviews 373

Lovely doors. Great delivery service with regular updates. Only problem was when we ordered wrong size for a couple of doors the return service is not so great. We were requested to return them at... See more

used this company because I needed a slim door 533mm 4 panel along with 2 other standard doors. when they arrived on time was disappointed to see the slim door only had two panels. fitted it anyway b... See more

Delivery of the doors wasn't great, but they did land in one piece (mainly because I asked the delivery man to be careful when dropping them off the truck!) Doors look lovely now they're fitted and... See more

We found the door prices competitive. We are still awaiting the delivery of the Fire door which we find very disappointing. I made contact and spoke with Charlie he was very helpful and reassured... See more

All round excellent service. I am very pleased with the doors I bought. From a user friendly website. Confirmation of my order, prompt replies regarding any queries, updates about delivery dates/tim... See more

First time using Vivid Doors and I have been very impressed.Easy to use site that had exactly what I was looking for. Rapid communication and delivery. Very happy with the doors when they arrived via... See more

Express doors gave exceptional service and a quality product. I have to mention Abigail Grice and Halle Burkett in particular. They saved the day. I ordered 14 oak doors from this company and the way... See more

Ordered four oak internal doors , arranged collection. Was contacted to say they were ready on the day they originally said. Arrived and the two young lads in the warehouse could not have been more he... See more

Really easy ordering process and fast delivery. Bit of a communication issue meant some incorrect doors were sent - but these were very quickly replaced! Only issue - with the manufacturer is that... See more

Initially very pleased with efficient ordering and for booking of delivery. However, come delivery, only 1 of 2 doors ordered were delivered. Awaiting answer for location of 2nd item. Possibly logist... See more

Excellent product, great to deal with and best prices I could find. Unfortunately one door was damaged by delivery company but Vivid doors organised a replacement promptly, without quibbling. Would... See more

First time I've ordered 2 doors from vivid doors. From start to finish everything went perfect and excellent service. The fire door was quite heavy and the delivery driver took it in the house by hims... See more

Easy to order without having to contact the company,Doors are great quality. Delivery details were provided by text. Delivery was also great.Would recommend Vivid Doors. Thank you.

I ordered 2 internal oak doors. First time I've used the company. Was kept updated with the progress of the delivery throughout. Will definitely order again and have already recommended to friends... See more

Door packaged really well and arrived promptly in excellent condition. All fitted and looks great even with just the factory primer paint coat on. Delivery company were also excellent

Ordered 6 doors from Vivid doors. Unfortunately 2 doors were damaged beyond repair with a deep guage in one door damaging the vaneer while the other door had a deep chip out of one of the panel joints... See more

Purchased an internal bifold door from them, the frame has come in a different colour from the door. One hinge is missing. I am trying to reach Charlie in sales, who served us. It is impossible to c... See more

Re reviewed, after 1 star, communication was none existent during order, i have to door and zero contact. Delivered a week over lead time so nothing world ending, Door arrived in good condition,... See more

I had been looking for a door for a while to replace a very old 50's style glazed one which was an odd size. This door came oversized but had plenty of trimming allowance so my carpenter was abl... See more

Ordered doors on the 9th December with a 3-5 day delivery. Courier company whatsapp to arrange delivery day. When you press the supplied link it says no slots available. Courier company then em... See more

Carefully packaged and well managed delivery to ensure its arrival on time. Good quality door and it was easy to work with. Good contingency in all areas for easing, locks and hinges. Would buy... See more

We ordered a triple folding door in finished oak. It was exactly what we wanted and looks amazing. I would say that you need a professional joiner to do the installation though. I wouldn't fancy doing... See more

Very nice products, I purchased Heritage slim profile glazed black door with Repton handles top quality. Quick delivery & friendly staff.

Great quality doors. Considered buying from another company, but glad I didn't as the quality of these doors are of a far superior finish and look great.

Really happy with my doors. Ordering was straight forward and doors were well packaged when they arrived. No problems so very satisfied with my purchase.

Everything was good .Payment. Delivery on time . Doors as expected.. The delivery men carried the heavy doors into the house without me asking them.. !0 out of 10 Thank you very much ..... Tony Hes... See more

Very helpful staff when making an enquiry, by phone, re delivery . Kept well informed by text re delivery timings .

great to find a door with enough lipping so my joiner could cut it down to fit, problem with damaged door handle pack but great customer surface and was replaced with a new one.

Great choice of products and great prices. Service was excellent from start to finish. Delivered quickly and helpful customer service on phone.

Door are excellent. Delivery awful. Promised one day, cancelled the evening before. Promised the next Sunday. Double checked. No-one turned up. Promised the following Sunday. Arrived on the Wednesda... See more

The door quality is good, but the customer service is difficult to reach. I tried to call 3 times, I faced long hold times, the longest being 70 minutes—even when the system told me I was the first pe... See more

Website easy too use, ordering simple, comms fantastic, goods excellent quality price very reasonable. What more do you require from a company. Highly recommended

Delivery failed due to not getting a confirmation of the delivery time and driver couldn't/wouldn't wait for ten minutes for me to get there! Your promised an update on the afternoon prior to the... See more

The doors are great and I would have given 5 stars if they had arrived on time. Unfortunately the delivery service ‘RHENUS home delivery’ turned up late and on top of that, they do not have a contac... See more

Top quality doors delivered in excellent condition - great prices and good range of doors to select from. Will buy from Vivid again.

Ordering on-line was simple, delivery no problems, product was fine. Would order again in the future whenever the need arises.

Ordered fire door and Ironmongery . Got a delivery date and confirmation then wasn't received on that day and was delivered the following day. Door was and In good condition but no Ironmongery. Email... See more

3 doors ordered on 6th January 2026. Recieved an email stating one of the doors is out of stock until the 13th January. Replied immediately requesting alternatives. No response Called today... See more

Doors arrived on the second proposed delivery date Arrived incomplete missing the fittings to convert to a barn door configuration Have ignored emails requesting where the missing items are,.... See more

Great customer service from Emily, I called today with an inquiry. Emily was very polite and helpful with my requests. Would recommend!

A very smooth and efficient service. They keep you well informed regarding delivery date & time. Very prompt. !!!

Door took ages to come and when it did it was delivered by Palletways, I’d suggest you ask Vivid Doors to use a different courier. My door had obviously been left outside in the rain for days on end... See more

I strongly advise against using this company for your door purchase. I called to get prices for 54 doors and was told to email over the details. After doing exactly that — and chasing them for two d... See more

The doors are great! Couldn’t find what we wanted anywhere else and was dubious ordering when we couldn’t see them in person, but they look great.

Missing a part of the order. Very difficult to get any concrete information about when it will be delivered. Update: have been trying to contact Vivid Door's call centre for courier details. Impos... See more

Very straightforward purchase. Door quality is really good. Delivery guy Sam was very prompt and helpful. Happy with everything, thank you.

Avoid this company at all costs. Said on the website doors were in stock and would be delivered within 3 to 5 days. I waited 5 weeks for doors and then they delivered 2 out of 10 without letting me... See more

Great products. Heavy good quality doors. Speedy delivery and great communication from start to finish. Thank you

I ordered 5 internal oak doors I was a bit indecisive at first because I was not sure what the quality of doors would be like as I was unable to physically see them. However I ordered them they ar... See more

Placed an order last Friday and tried multiple times to call beforehand to discuss my delivery concerns but after 6 hours of being on hold I gave up. Given I’m paying over £60 for delivery of... See more