LeakBot Reviews 2,278

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as professional, friendly, and knowledgeable, often praising their efficiency in identifying and repairing leaks. Many people appreciate the excellent service provided, noting the thoroughness and helpfulness of the technicians. The customer service is also consistently described as exceptional, with prompt and effective communication. However, some customers expressed dissatisfaction with the product itself, mentioning issues such as the device losing signal, not detecting leaks, or giving false alarms. A few other people also felt that the quality of the product was inconsistent, with some devices ceasing to function or not working as expected.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the technicians and engineers for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the Leakbot device,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful, charming, and... See more

Quality

People report ambiguous experiences with quality. Many customers praise the device for detecting small,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable. 2- I thought the Leakbot was a useless thing. I am g... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

Amazing company and professional engineers This small equipment fitted on my pipe has picked up small little drips and more bigger leaks. Every house should have one fitted. Engineer Blane was e... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent process.

Good concept and it has been helpful to me two times in identifying leaks and fixing them. Trevor has been excellent with the work and with communicating with me to explain everything and to offer good advice about things I can do in the future.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Expensive Leak avoided

Came in from shoveling snow and about 1 hour later received a leak alert. I went down my basement and heard water running and traced it to an outside spigot that I had accidently turned on while shoveling. Who knows how long that would have run if I didn't get the alert. LeakBot ROCKS!!!!

February 23, 2026
Unprompted review
Rated 3 out of 5 stars

The two men who came to my house were…

The two men who came to my house were extremely nice. But it took me months to get an appointment. The two men that came spend a long time and thought the problem might be a dripping faucet upstairs or dripping faucet in a tub downstairs. 2 days later I had a major leak in my basement not associated with either faucets. It seems to me they should have detected that and prevented that problem from happening. When I found the water I called the plumber immediately. But I called leakbot as well and basically they told me to call a plumber. So I feel they did not get somebody to my house soon enough when the detected a small leak and then didn't even detect the big leak before it was damaged. Now I'm going through a large house insurance claim and a lot of construction to repair everything. So I feel like it was a big fail. Now you are asking me for more information on my review to make sure it's a legitimate review. I don't know what more information that this company wants from me

February 17, 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Kathie. Thank you for providing this feedback and for providing the requested details so we can identify your account. I understand our support team has made contact to provide assistance and investigate this issue further. Kind regards.

Rated 5 out of 5 stars

Get A Leak Bot, It Works

I have a Leak Bot which works excellently. It gave a leak notice. The company offered and came out to check for leaks for free! Daniel did a whole-house leak test. No leak found but he provided a solution to my loose faucet handle - a lock out, as the loose handle could give a false leak notice. Told me how to easily fix it myself. I am highly pleased with the device and company.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Grady was excellent!

Grady was excellent. He was running a little early so he text to make sure it was okay to arrive early. He was very professional, and friendly. He explained what he was doing and testing for, and how the Leakbot worked. Great experience!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Kudos for Efficiency and Courtesy.

Carl is a courteous young man and nice to talk with. He is also knowledgeable and found our leaks in short order, then went to a local store to purchase the parts and install them on the spot. We were impressed and happy to have our issue taken care of so efficiently.

February 20, 2026
Unprompted review
Rated 4 out of 5 stars

Wasted free visit.

The engineer was fine. The service is a good one but when I say there are no leaks and they insist on a visit it is a waste of my one free visit a year. I may actually need it at some point e point.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was excellent

The whole experience, from getting the device, customer support, the monitoring, response times, the advice, and repair. Lots of companies could learn from them, our engineer Tom was top class, knowledgeable, communicative, punctual, thorough, and tidy, can’t rate the whole experience highly enough, it took two visits as had to get a part and both excellent.. i have a leak fixed where I couldn’t see it and could have caused serious damage. Brilliant

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer had great knowledge and…

Engineer had great knowledge and experience, he located the source of our leak and then fixed it! We get a service from LeakBot as part of our household insurance but if I didn’t I would buy their service

February 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look